Customer did not leave a comment.Laura M.
Customer Reviews for Bottom Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brian E.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.Corbin K.
Customer did not leave a comment.TERRY W.
Everything was as expected nice experiencemarshall H.
Customer did not leave a comment.denise L.
Customer did not leave a comment.Jason W.
Customer did not leave a comment.AHARON W.
We walked in the store and he asked if we paid cash or credit. I told him credit , handed him the keys and he said that was all he needed and he never looked at the truck.JERRY S.
Location was extremely close to the house where I needed to unload. VERY convenient.Robert M.
The vehicle's A/C did not work which was problematic in 95+ degree temperatures. The vehicle's dashboard indicated that the right front tire was low and needed to be serviced. The attendant failed to address the issue and, instead, said there was nothing wrong with the tire without ever looking at the tire or leaving the comfort of his air conditioned store.James B.
Customer did not leave a comment.Tyler C.
Customer did not leave a comment.Karey B.
They have zero customer service, and I will never use this location again! They are plain rude!CARIE D.
The Bottom Store is frankly, a dump. The counter clerk made no effort to help me when I called for my 9am reservation pick up. I was told I would not be able to get the truck until 10am. After arriving at the 'store' I was told it would be 15 more minutes until the 'person' arrived. I finally left with the truck at 10:40 am with no instructions, and no inspection walk-around, and no thanks from the store clerk. I fully expect a call from Uhaul, but I will be calling if they do not.THOMAS T.
Stay open during marked hours and have greater knowledge of the software.Glen B.
Was left to connect the trailer myself. A 6x12 is very heavy to lift alone. Someone finally came out after about 10 minutes to assist.James M.
Customer did not leave a comment.WILLIAM B.
Don't communicate well and don't know the rental procedure.Christopher H.
Customer did not leave a comment.Charles J.
Customer did not leave a comment.Damario M.
Customer did not leave a comment.beth E.
don't tell the next customer that it doesn't matter it is a 3 day rental and that if it is returned early there would be a prorated amount so that the customer doesn't feel rushed to get the equipment back earlyjoel L.
Customer did not leave a comment.ronnie G.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.teresa P.
Customer did not leave a comment.Willie W.
Customer did not leave a comment.Stephanie C.
Store is located in in bad neighborhood. Employee could not speak English well, had multiple issues trying to process order. Had to call someone on phone to walk through and handed me the iPad to completeBobby S.
The employee assisting us was helpful, however, he was primarily operating a mini-mart establishment, so, we had to wait until he had a break in mini-mart customers. We can't fault him for being busy, but the facility was a bit awkward and not the best for rentals or returns. I have rented and used Uhaul trailers and trucks 4 times this year and this was the least effective/easy.William L.
Sketchy gas station. They did not inspect or clean the vehicle even though we waited till our designated time to pick it up. There were someone's personal Jets inside. Had to leave them at the drop off location.SAMUEL N.
Customer did not leave a comment.Shaquatti J.
Customer did not leave a comment.Elaine W.
Charged me for gas and it was above the level that it was when I got the truck. Terrible customer service throughout the company. I have been over charged twice and no one is willing to help. Terrible. Will never rent from Uhaul again.Johnathan B.
Customer did not leave a comment.Tina B.
It's just a rough area of town. I would not send my wife alone in that area. The guy was very nice and helpful. Store was clean but area of town not inviting.Marty S.
Customer did not leave a comment.John W.
Uhaul is based inside a liquor store.Joseph T.