Ensure you explain the contract to your clients before they sign and rent the truck.
Darlington Chukwurah
Customer Reviews for Bow City Storage West LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always run great!
Phil FoxKeep it up! Ty! 🙂
Eugene C SaundersThe check engine light is on. Love Bow City Storage. They are so kind and helpful.
Raylene PlaceDon’t mansplain to women. That would be great.
Maryanne OnespotIt was great
Raylene PlaceI had one of the worst moving experiences of my life and we ran way over time and missed the scheduled return time. In fact, due to an epic storm, power outage, and flooding at the UHaul storage facility where I was offloading, they could not allow us to unload the truck. So we had to pack everything up and return the next day. Bow City staff were very sympathetic and gracious and allowed me to return the truck when I was done. I highly recommend them!
Dwayne Klassenvery nice rep.
Jessica PearsonCustomer experience was awesome. The staff were all friendly and helpful. Overall a pleasant rental experience.
Glenn DAGENAISAbsolutely spectacular service here at Bow City Storage, I've never had a better Uhaul experience, and I will be going here exclusively from now on.
Griffin KISSACKGreat customer service by phone and front desk. Thank u. Very happy with the price. Will be seeing you again in 5 months. 🦋
Venus CoteThere was summer tires on a car. It makes winter driving very dangerous and adds problems
Oleksandr HorenkovOnline reservation system doesn't work that well, especially on an iPhone (iMac was much easier to use on this site to make reservation changes).
Gerard LazorkoFirst class premises all around. I will definitely rent from there again.
Richard HaysomNo issues, friendly efficient staff member checking in and on returning the vehicle. Dan was great to deal with
Malcom MackayI did not appreciate that I needed to show three pieces of ID for the rental vehicle. That seemed very extreme given that much ID is not required to get a passport, a drivers license, any other form of government document. That also was not mentioned during the booking so gladly I had multiple pieces of ID with me but it could’ve been very likely that I only had my drivers license and a credit card on hand.
Bailey NewtonFisherThe lady who helped us at the front desk was incredible! She was so helpful and went above and beyond.
Emily MacMillanQuick, efficient and great location!
Michelle MacDonaldDan was very helpful and friendly.
Freddie MulinoVery courteous and professional. The truck was spotless.
Gary VansickleGreat customer service! Picking up the rental was fast and seamless. Of all my uhaul experiences in Calgary this location and staff has been the best.
Joy ElderKyle was super helpful. We were so busy upstairs n he just completed transaction fir me n came up to tell me total.
Dominique VAN SCHIJNDELTruck is really inefficient with fuel - not sure if there are better models out there but the price of fueling up after only 12 miles of actual use for a short move was considerable. I’d have to take one of these 10’’ units on a long trip😬
Steve CushmanSlow and unfamiliar with the checkout process. Much of the checkout is done via text and phone. This was not explained at checkout time and would surprise first time customers. Might also explain that everything becomes "miles" at paperwork time.
Thomas BuckieThe online reservation system was user friendly and accurate. The customer service was friendly and efficient. I would highly recommend the location and product.
Sean CosgroveCheck in was a little slow but everything else about service was excellent!
Michelle MacDonaldgreat people doing the service
Alonso RodriguezI never thought I'd say this about a Uhaul building, but it's a gorgeous place. Staff was easy to work with and they had me out the door on time.
Marshal McCallumInterior of vehicle clean. Exterior needed wash/cleaning
Brian DancoDan was the man. Although the first Uhaul man ruined my entire weekend Dan did his best to figure out the issue the other location had caused for me and quickly checked us in so we could drop off the truck. Clean and nice location. Good staff.
Drew KantorThe gas meter formula from the contract I was provided with was wrong. I began at 3/4 tank and ended on a half tank. According to the recommendations on the gas meter, it said 28.8 litres would bring it back to half. I put 29 in and only ended up a 5/8 of a tank and then I got dinged anyway.
Daniel YoungService was excellent
Kevin BloomGreat Customer Service!
Chris KonanzVery friendly and professional. Great location.
DWIGHT REDDENExcellent customer service. The woman (didn’t get her name, sorry) was friendly, efficient and very helpful. Whole experience was very easy and good value. Thank you!
Christopher FosterNothing, both the staff were amazing. Aces on my book. Thanks
rafael montesclarosExcellent staff, friendly and competent.
Allan MACRAEAlma was amazing to deal with. Thanks Alma! We will be back!
Kelsey FOSSENIERTo go over the fueling process more extensively, I was not in very good understanding of it until after bringing the U-Haul to return, and the lady explained how to Guage the fuel amount to add
Ying ZhuThe service was excellent but the vehicle itself smelled bad with some sort of engine problem. Some stinky particulate started spraying out of the AC and the radio wouldn’t turn off.
Adam HUMPHREYSGood experience, easy process. Just a little expensive I think.
Julius KissYour Android app is trash. Parts of the UI just don't work including, hilariously, the built-in prompt to rate the app. I couldn't do drop-off in the app because the photos i was taking with the app would never attach to the form, so I signed out via web browser.
Greg PedenStaff are the best, answered all my questions. Love the place, a big thank you to all the staff.
Teya CORMICKLove the whole process. It was smooth and easy. Highly recommended!
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