Customer Reviews for Bow Tie Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bow Tie Self Storage

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Daynel A.
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Customer did not leave a comment.

Lyndsey B.
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My experience with U-Haul at Bow tie Storage was garbage. First, my estimate originally was $45 and then my final estimate a few days prior was $75, which was a bit misleading in my opinion. Then, I signed up for mobile pickup, but when I went to get the truck, there wasn't a key anywhere for me to get. When I went inside, the person told me they had no record it was a Mobile Pickup, even though I had proof on my phone it was supposed to be. Then the desk person was unfriendly and had the hurry of a sloth. He had to take my credit card, even though I had entered it in the app ALREADY and needed my drivers license even though I had already submitted pictures in the app. Then, when he gave me my receipt, I noticed there were no furniture pads, which I had reserved for the day. He told me they didn't have any....to which I replied, then why could I reserve them. He told me U-Haul doesn't know the individual inventory of different locations and I could go to a different one (which I didn't have time to do after dealing with the sloth desk person). It was frustrating to me that when they saw my reservation originally for the furniture pads, they didn't contact me to let me know they didn't have them. So, in summary, U-Haul at Bow tie storage somehow managed to make a stressful move more stressful.

Cheryl A.
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Customer did not leave a comment.

ALAN J.
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Customer did not leave a comment.

MICHAEL D.
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Dropped the truck early and dropped the key in the drop box.

JACQUELYN H.
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Customer did not leave a comment.

TODD Z.
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Customer did not leave a comment.

Francisco P.
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Very friendly front desk lady

JASON D.
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I dropped off the truck after business hours.

Steven K.
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Customer did not leave a comment.

Gregory S.
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Customer did not leave a comment.

Kenneth B.
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Customer did not leave a comment.

Kimberly B.
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Customer did not leave a comment.

Adam C.
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Bow Tie Self Storage was no help at. They had no information about the Uhaul procedure. When I called them for clarification on how to pick up my truck they told me they could not help me. Luckily, the Uhaul online pickup was extremely easy to do. I just didn't know at first that picking up my truck was completely independent from the self storage facility. Moving day is always stressful. So when I called and they said they could not help and left me with no guidance, I was very stressed. All I needed was direction to pick the truck completely on my phone and I would have been set.

Madelyn W.
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Staff was very friendly and helpful!

Jacque F.
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Customer did not leave a comment.

Ellen B.
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Customer did not leave a comment.

connie R.
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Customer did not leave a comment.

gay J.
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Customer did not leave a comment.

Bob M.
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Check out process was slow even though I had previously filled out everything in the online sign up process

Alexander J.
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I don't like your online process.

No reviews have been submitted for this location.

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