Customer Reviews for Boxes For Moving & Storage
(U-Haul Neighborhood Dealer)

67 reviews

995 Detroit Av Unit A   Concord, CA 94518

(925) 356-0266

Hours

  • Mon–Sat
    10 am–4:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(925) 356-0266

995 Detroit Av Unit A
Concord, CA 94518

Services at this Location:

Hours

  • Mon–Sat
    10 am–4:30 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

It was good

Jamsheed B. 
Rating:
5.0

Ok

Jesse G. 
Rating:
5.0

Josh is a pleasure to do business with

Eric M. 
Rating:
4.0

Customer did not leave a comment.

Tyrone W. 
Rating:
3.0

Customer did not leave a comment.

Robert V. 
Rating:
2.0

Check engine light was on. Vehicle not wiped down or sanitized. After hour fee ? Returned vehicle one hour before rental was due but still charged after hour fee. Make rental rates more flexible and affordable.

ABRAM M. 
Rating:
5.0

Very good and easy Thanks

NILO G. 
Rating:
5.0

Customer did not leave a comment.

Stacey J. 
Rating:
1.0

Got overcharged

Omid G. 
Rating:
3.0

Gas was already in the reserve when I took the truck. Got charged $10.5 extra for gas and gave back the truck with more gas than when I took it. Hate this kind of charge. It seems like a rip off

Franck G. 
Rating:
5.0

Customer did not leave a comment.

Oralia G. 
Rating:
5.0

Customer did not leave a comment.

Dominic R. 
Rating:
5.0

Customer did not leave a comment.

He L. 
Rating:
5.0

Josh was extremely helpful with my move. The perfect size truck 15 was available and all the necessary moving supplies were there. I will only rent from Josh if I ever need a moving van in the Walnut Creek/Concord area.

Gladys T. 
Rating:
4.0

Truck when picked up had no fuel, low fuel light was on. Also engine light was on indicating a possible issue. This vehicle should not have been sent out. This is a failure on U-Haul.

Duane S. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Christian S. 
Rating:
4.0

Customer did not leave a comment.

sean B. 
Rating:
3.0

The uhaul moving truck I was given wasn't clean inside the cabin or inside the moving box.

Miguel M. 
Rating:
5.0

This was the best U-Haul experience ever!!!!! The cup holders were a little sticky.

Johanna K. 
Rating:
4.0

Customer did not leave a comment.

ravi K. 
Rating:
5.0

I was having trouble with the app in the morning for pick up and I called the owner for assistance. He actually pulled over as he was driving and assisted me in completing the pick up to get access to the truck. I really appreciated the customer service.

Branden L. 
Rating:
5.0

Helpful and efficient.

Geoffrey W. 
Rating:
5.0

Overall outstanding and superb customer service

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Sandy H. 
Rating:
3.0

Fees did not match quote, definitely disconnect between quote and actual cost

Robert G. 
Rating:
5.0

Very easy process both on picking up and dropping off.

Gavin W. 
Rating:
5.0

Customer did not leave a comment.

Rayneen M. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Excellent customer service.

Gabriel B. 
Rating:
5.0

Extremely satisfied with customer service, kindness, assistance with rental and shipping.

LISA R. 
Rating:
3.0

I didn't know there would be a $20 after-hours charge. If I had kept it until the next day and dropped of when the office was closed would I have still been charged an "after-hours" charge? Feel like this should have been disclosed. I put less than 10 miles on the vehicle and was charged for 2 gallons of gas at $7.50/gal. Come on, really.

Larry V. 
Rating:
5.0

Josh is amazing!!! What more could I possibly say? The location on Bliss ave in Pittsburg had been broken into and the keys were stolen. So they transferred my reservation to a different store on monument Blvd in concord that would not honor my reservation. I went to Josh's location on Detroit ave in concord and he said no problem and rented me a truck. I will only go to Josh's store now.

kristine K. 
Rating:
5.0

Customer did not leave a comment.

Chelitha B. 
Rating:
5.0

Customer did not leave a comment.

Hikmet O. 
Rating:
4.0

Customer did not leave a comment.

tod O. 
Rating:
5.0

The man that was working was incredibly helpful and kind. Made everything so easy. If I ever need a Uhaul again, I would go back to this location!

Megan M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Josh is great at his job. Friendly and thorough.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

Customer did not leave a comment.

Vittorio N. 
Rating:
5.0

Lot of confusion about where to drop off truck. Antioch location called me to ignore where U-haul wanted me to return my truck. Concord location called me and told me to bring it there. It all worked out.

Jonathan G. 
Rating:
5.0

Excellent customer service! Great location! Very accommodating! I would rent from this location again and recommend this place to friends and family!

EMILY H. 
Rating:
5.0

Customer did not leave a comment.

Derek A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

Customer did not leave a comment.

Brian A. 
Rating:
4.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Great place.

CEDOMIR J. 
Rating:
3.0

The Mobile Pick Up is not a smooth process, and it's difficult to get additional help, which is necessary over the phone on the weekend.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN O. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

Customer did not leave a comment.

Stacey G. 
Rating:
5.0

Easy drop off, very convenient

Sophia M. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

Josh was great!

Dianne R. 
Rating:
1.0

This particular location 995 Detroit, Concord Ca. Was friendly when you rent from them, but very rude and poor customer service upon check out and when it was time for CHARGING! When I first stepped into the 9” cargo van, you turn the van on to check odometer and the dash only shows, “Oil Change Service Soon” and does NOT SHOW THE ODOMETER reading. So I took a picture of it. I was on a time schedule, I had people I had to meet for helping me move, so I couldn't get out to speak to the guy. When I returned the van the following day, i parked the van, and dropped off the keys in the slot. The following day, I see the charges! I call the guy, and I mentioned to him, how did you get the amount of miles if I couldn't see what the reading was to begin with? He told me “well you should've asked before you left” - in other words, go fuck yourself, you owe me so pay me. I did not expect $150 later! I am retired, make very little money once a month and have a disability and these people rip you off with their SCAM! They've been open since only November of 2021, and a total SCAM! They don't give a shit about ripping off people! The uhaul on Monument Blvd may be busiest but hell, their odometer readings are working, and shows the REAL MILES and charge accordingly. I would not recommend this place to anyone who wants to save the little money they may have at that moment, or is having a hard time financially for the moment while moving! Save your money, go to another Uhaul location, not this one!

Grace M. 
Rating:
5.0

Make sure Josh is there. He is a very professional individual, able to answer my questions and he kept telling me no questions were ridiculous. He gave me the confidence to drive the truck.

BERYL S. 
Rating:
4.0

Customer did not leave a comment.

LINDA B. 
Rating:
3.0

replace the windshield wiper blades before they are dangerously terrible

RUDOLPH T. 
Rating:
1.0

I will definitely not recommend this locayion for my friends. They are not honest with their customer regatding the charges. And not friendly either.

CHARLES T. 
Rating:
5.0

The service on this location is very efficient and friendly… he did an excellent job in explaining to me everything… i forgot his nane but he's tall and lean

melani V. 
Rating:
5.0

Excellent service!

ERICA R. 
Rating:
5.0

Nothing

CHRISTINA S. 
Rating:
5.0

Awesome!

Francisco A. 
No reviews have been submitted for this location.

Additional Services at this Location

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