This charge is a complete scam and I will NEVER rent from UHAUL again and will tell everyone I know not to. I know you couldn't care less, but really? for $16? SHAME ON YOUSteven P.
Customer Reviews for BPI Companies Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stressful, getting the lock to work. It took a long time to check out the truck, also the truck was dirty. Moving went well tho! Getting the truck key was the most stressful part of the day :) thank youBrigitte B.
I would recommend this location IF the customer took time to talk over details with the location personnel. We needed their help multiple times for an explanation of how the pick-up worked. The verification code that UHaul sent did not work with the keybox at all.David S.
When calling to ask a question I was told they do not deal with U Haul questions and said to deal with it online. Then when picking up my equipment is was not checked in and I had to wait a half hour outside for it to be checked in.Trey V.
I had a dirty truck and didn't know to take pictures. Never rented one before. The on line is not user friendly for someone not technical. Got charged for clean up when it wasn't my mess. Pet hair and chocolate when we had no pet and no chocolate. Drop off manager finally believed us and gave half of fee back. She was good. Pick up people didn't care enough to help at first. Acted like it wasn't their problem.Terri M.
Everyone at the regional office in our area went above and beyond in making this whole process the easiest possible. I couldn't have asked for anything better. The woman at BPI was very helpful too. Great overall experience !Gary H.