Customer Reviews for Brads Valero

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brads Valero

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Jeremy Z.
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Customer did not leave a comment.

george D.
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Ashley S.
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When booking online there are several fields that I left blank because they were "optional" however, when I came to pick up the u-haul, those were required steps that I had to complete online on my phone or by telling them in person, which slowed the process. There must have been something going on with the computer because both picking up and dropping off the uhaul they had trouble locating the reservation, trouble verifying milage, and tried to tell me that I owed more gas even though i filled it above what i picked it up at.

brian M.
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Customer did not leave a comment.

AMIRA B.
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Jose P.
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Great and helpful team

ken D.
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Don’t change anything. The two guys I worked with were cheerfully helpful. I hope to never move again but if I do I will use this U-Haul location. Your guys are doing it right here.

Melissa E.
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Hossein W.
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Melissa E.
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This was the easiest truck rental I've ever done. - The staff was great!! I need another truck this weekend and Brads Valero is the place i'll be returning too!

Jasmin G.
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It was my first time using UHal so it was so confusing to do the phone and gas mileages. But moving was the hardest and if it wasn't for UHual it were have been harder to move thankfully we can move easier....

Brian M.
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cindy A.
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Very nice staff. Very helpful.

Brenda Y.
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jason G.
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Rick T.
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Lucille S.
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Craig B.
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There was a service light on for the tires. That was the only issue on the 10’ truck

John M.
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Have more smaller vans for small loads. Otherwise all was a very good experience.

Bob W.
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Customer did not leave a comment.

Daniel T.
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Uhaul itself needs to fix its issue with how slow your server is. I had to wait and wait for the location to be able to get your system working. Your mobile check in sucked because it didnt even work.

DON Y.
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Employee was very helpful and curious. I rented several trucks from this location and all were helpful.

christina H.
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David A.
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William T.
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Thomas M.
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Call the same day I need to rent a truck. Truck was available. Attendant moved truck out for me and pumped gas for me. I returned the truck and they emailed the receipt to me. Very easy experience!!!

Michael M.
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Top notch service. Smooth/fast transaction.

Richard M.
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Customer did not leave a comment.

Daryl I.
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Fast excellent service

David H.
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Checking in seems very complicated with the phone etc. I do understand the security.

DON Y.
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ANDREW M.
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Dale N.
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I have rented trailers many times in the past several decades. All the staff at Brad’s are polite and professional. I recommend Brad’s to anyone that asks me about renting. Thank you, Cam Newman

Connie S.
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Please return to full tank of gas pick up - then when you return it it’s not a guessing game of how much to put in - I always put too much in then feel cheated that I wasted money on extra gas. Brads is always top notch!

DEMIKIA H.
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Gary M.
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Nolan L.
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Jeff S.
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Uhaul rep absolutely outstanding

Steve S.
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Gena L.
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Mark A.
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I have rented 9' vans online 4 occasions in the last 2 months and my reservations were confirmed. Twice I arrived, including this time, and found my reservation was changed to a 10' truck. This time I was moving material which required me getting into an underground garage. I couldn't do that with a truck! That's why I rented a van. This time it cost me more time and money to have guys hand carry the boxes out the garage to the street. This has not happened until this year and the last 2 months. If you can't supply the vehicle I ordered AND YOU CONFRIMED, then let me know when I'm renting it. Don't surprise me when I come to pick it up and I have no other options. At this point I may have to look for another source for my rentals

George J.
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The truck was filthy! The people before must have had a dog with them and it must have thrown up or something and they didn't clean it good Then they tried to cover up the smell with perfume! Please inspect the trucks before giving it to your customers.

vernon H.
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Great service form the attendent and everthing was very easy to work with . I will use again.

William M.
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Pick up was difficult because I do not own a cellphone. That really should not be an obstacle. Please try to simplify that process.

STEPHEN C.
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Deb S.
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Very easy process to order, pickup, and return. Thanks!

Aragorn Z.
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Nothing, everything went great.

JOE M.
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susan R.
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Friendly, efficient, quite helpful. I was quite pleased. Thank you!

Travis M.
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Danish G.
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Excellent customer service and the person that runs the place is very friendly and super professional. One of the best services I have experienced.

Mario Y.
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Janine L.
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The only advice I have is to inform the customers of the Jake brake when going down hill. If you’re not expecting it it’s pretty scary and I thought something happened to the truck!! Other than that it was a great experience.

NICHOLAS Y.
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Nothing I can thin of. The location is convenient, staff very friendly and helpful.

Gary J.
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Richard R.
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Linda T.
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Cheryle A.
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Patrick S.
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Service person that help us was outstanding!

Valeria G.
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The worst! Go somewhere else!

Darien J.
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Vincent P.
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Art H.
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Be open Sundays to return the equipment

Stephen T.
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david R.
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the team was very helpful

Jordan Y.
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Service was great

John T.
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You were excellent.

Joel H.
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Customer did not leave a comment.

Ronald J.
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ANDREW W.
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Andrea J.
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Diana B.
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It was easy and they had what I needed. Great job.

SONIA G.
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I rented a pick-up truck. It was clean for the most part, but the outside had dried mud on it. Check in took a little bit longer because of a computer glitch. But other than that, I had a good experience renting from this location.

Janet S.
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Customer did not leave a comment.

Carlos D.
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Very impressive location

roger M.
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Sandra A.
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The person who checked us in is an asset to your company - hardworking, knowledgable, and very personable.

Vince L.
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Laurel L.
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Silvia Z.
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This location was friendly but the truck was dirty I’m the inside (paper straw trash, used ketchup packets on the floor) and it seemed as if it hadn’t been clean out in a while. The outside was clean but not the inside.

Brett F.
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Great experience and very convenient

Samantha S.
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The man who helped me pick up my truck was extremely helpful & kind - definitely went above and beyond average customer service! Super sweet dude. But there was a different guy there when I dropped off, though - and he was the exact opposite. Impatient, rude, & unobliging. Hopefully he was only acting that way because he'd had a particularly long day & doesn't treat customers like that all the time.

Peter D.
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Customer did not leave a comment.

Jeff B.
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The area is a little small and when the gas station is busy, it is difficult to maneuver.

Mary S.
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The cab had a really unpleasant odor - probably needs a deep clean. I understand that previous customers can leave a truck "less than" with little time before the next rental. I picked up a Febreze vent thing and it was ok. Brad's was GREAT and I'll be renting from that lcoation again in 2 weeks.

Stephen T.
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I was unable to use the 24/7 feature because someone at the location had not put the key in the lockbox. When I attempted to check in via the app, I received a message informing me that I needed to wait until the location opened before I could get my vehicle. As a result I could not get the vehicle at the time that I wanted to rent it. I called the U-Haul number and was on hold for 10 minutes. When I finally spoke to someone they were not able to assist me. Once I was able to check in online, it took 15 minutes for my reservation to be approved after I submitted a photo of me and my driver's license. The whole process was not a pleasurable experience.

LOAN H.
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Customer did not leave a comment.

Sara R.
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Christina H.
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ted B.
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David D.
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DEBBIE W.
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This location is great! The staff are friendly.

Richard V.
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Aaron Z.
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Michael H.
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They were very busy but the attitude of the employees was fabulous. I have rented there before and will do so again. Well done.

Juan Z.
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Quick easy professional....u haul...nice

isis M.
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Thank you for making it possible for me to be able to move..it was trouble when trying to get a truck...not wath i had expected with my reservation but you guys help me by understanding that my moving was stressful and you guys help me even though a nother uhaul office had mest up..you guys fixed it. Thank you

pedro H.
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Lauren B.
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Adrian C.
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Great fast service

No reviews have been submitted for this location.

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