Customer Reviews for Brads Valero

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brads Valero

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Christian B.
Rating:

Customer did not leave a comment.

MIHRETAUB K.
Rating:

On the day of rental, the computer system kept crashing. This was not due to the fault of employees, but computer system which hopefully can be updated by U-HAUL so as to better assist employees at the site.

JUAN V.
Rating:

Customer did not leave a comment.

Javier R.
Rating:

initially when I arrived 15 minutes prior, the truck (17') that I had reserved was not available because the customer who had it before me still had it. I was down graded to a 15' truck for the same price. I had asked about a veteran discount and the customer service representative said to ask the actual U-Haul company. I was able to move everything within the 24hrs that I had requested. Overall great experience.

Todd M.
Rating:

Customer did not leave a comment.

Sandra H.
Rating:

Customer did not leave a comment.

Daniel A.
Rating:

Easy check in / clean vehicle / flexible return time / guy in the office was friendly. Would use this location again.

Michael L.
Rating:

Everything was great 👍

JOSHUA Y.
Rating:

Customer did not leave a comment.

CALVIN B.
Rating:

Nothing, Brads Valero has great customer service and try's to be as accommodating as possible.

YAIR W.
Rating:

Customer did not leave a comment.

ANTHONY Z.
Rating:

This was my second time renting from this location and I have only good things to say. Staff has been professional and courteous. Vehicles were clean and maintained properly. Thanks!

WALEED F.
Rating:

Customer did not leave a comment.

WILLIAM N.
Rating:

Nothing

MATTHEW W.
Rating:

Customer did not leave a comment.

Josef G.
Rating:

Easy and seamless pickup and dropoff.

CONSTANCE H.
Rating:

The operator was very helpful, kind, and thorough with the instructions. He obviously knew what he was doing and did it swiftly and effectively, and at the same time was considerate. I felt very well taken care of. I'm coming back here for sure!

robert B.
Rating:

Customer did not leave a comment.

ROBIN D.
Rating:

Attendant was not wearing masks when picked up - and another had mask under chin not over face when dropped off . When I picked it up it was dirty, there were beer can tops in the cabin and other trash fast food straws etc. There were items left in back also (including straps attached to wood side panels). When I dropped off attendant was rude, told me I had to remove the straps in the back trying to claim it was dirty, I explained those were there when I rented it, they clearly had not cleaned the truck before I picked it up and were then trying to blame it on me. Will not be renting from them again, and the cleanliness of the vehicle and lack of care with covid regulations needlessly puts myself and others at risk in these times..

lisa R.
Rating:

Man was a bit grumpy in the morning but much nicer in the afternoon upon return.

cheryl J.
Rating:

Customer did not leave a comment.

SEUNG Y.
Rating:

Customer did not leave a comment.

Rodney M.
Rating:

Customer did not leave a comment.

Joseph G.
Rating:

Terrible customer service.

MARK D.
Rating:

It was great

HAMID A.
Rating:

They were not wearing mask. That was the only downside of my experience.

Andrew W.
Rating:

We have used the U Haul at Brad's Valero before and they have always been terrific to work with!

Mark C.
Rating:

Everything worked out great

Louie R.
Rating:

Customer did not leave a comment.

Althea S.
Rating:

Excellent service. Very helpful and answered all question. Would definitely recommend.. Althea Sherman

Brett C.
Rating:

Customer did not leave a comment.

RONALD A.
Rating:

Customer did not leave a comment.

Omar H.
Rating:

Customer did not leave a comment.

Anthony G.
Rating:

My credit card was charged twice. Please contact me jagitedgs4 @gmail .com

Jose P.
Rating:

Nothing

BRIAN M.
Rating:

The registration process can be improved. Thought I was ready to simply pick up and review my van and found I had to register and submit my DL once again. Other than that detail, am pleased with the service and competitive pricing! A satisfied customer! Brian

MICHAEL M.
Rating:

Customer did not leave a comment.

guy H.
Rating:

Customer did not leave a comment.

Samuel S.
Rating:

Customer did not leave a comment.

ALBERT P.
Rating:

Online reservations need to be greatly improved and honored. When I made my reservation online, it allowed me to reserve a 17 footer and have it picked up at 7 am at my requested location. Two days later I was told by the staff, they couldn't honor it. They sent me to a different location and scheduled my pick up at a later time. I was very inconvenience. Either way, I had no other option, but to work with what uhaul had available.

Amber K.
Rating:

Customer did not leave a comment.

lemaster G.
Rating:

These guys are ALWAYS accommodating! Great pick up and drop if location as well! My “go to” Rental spot for sure!

jackie H.
Rating:

Very good customer service! I would recommend this to a friend.

WILLIAM F.
Rating:

Customer did not leave a comment.

Ronald W.
Rating:

The next customer can feel confident he's getting exactly what he expects. This rental experience was SO easy. Every online and in-person detail earned an A+ !

gregory L.
Rating:

The Youngblood's that work there are all good guys. Helped me out when I needed a uhaul last minute while my back was against the wall time wise getting bout if our sold Home. My wife was all over me as well! So I NEEDED that truck! Thanks guys! 👍🏼

JAVIER T.
Rating:

Customer did not leave a comment.

MICHAEL L.
Rating:

Check in and out was quick and easy, vehicle was clean and worked out nicely.

LIBERTY G.
Rating:

get the billing amount correct.

Charles T.
Rating:

Customer did not leave a comment.

Collette M.
Rating:

Customer did not leave a comment.

NOHA M.
Rating:

Love their service

MONICA M.
Rating:

Customer did not leave a comment.

PATTY P.
Rating:

Staff was friendly and prompt! Such an easy rental experience! Puts Home Depot to shame!

Richard M.
Rating:

Very easy and quick. Great service and good equipment. I dealt with two young men (pick up/return). Both were very polite, friendly and professional. I will re-use this location again and recommend to my family and friends. Thank you!

THOMAS L.
Rating:

Very happy with Brads Valero, This is the 2nd time I rented from there and there's nothing to improve they got me hooked up and out the door in a few minutes. Thanks

Stephen R.
Rating:

Customer did not leave a comment.

ROMAN Z.
Rating:

Nice and amazing.

RAUL L.
Rating:

Not much, service was good, I was able to get in and out fast

Sergio A.
Rating:

Truck should have full tank or at least 3/4 tank. The truck was on Empty and I pump $75.00 which gave me 3/4 tank. I returned a little less than 1/2 tank full and I think I only got back $28 for it. It would be a lot easier to start with 3/4 tank or full and then at the end we would just fill it back to 3/4 or full tank. That's my only complaint about the whole experience. Thanks

Jason C.
Rating:

Customer did not leave a comment.

Yasemin P.
Rating:

Truck was infested with ants had to return the truck and hopefully full refund was issued

RYAN N.
Rating:

None.

DEXTER S.
Rating:

My experience with renting a trailer went from Great to Average.. The trailer was clean and reliable. The pick-up and drop-off was quick and easy. The personal at this location was friendly and efficient. However, after reviewing my credit card balance this morning, I see U-Haul has charged my CC three separate transactions ($24.10, $13.95, $13.95). I now must deal with the over-changing by U-Haul with the bank. A total waste of my time.

antonio G.
Rating:

No one had masks in the shop, and the inside cabin was dusty! Had to wipe everything down with sani wipes

Tony M.
Rating:

Customer did not leave a comment.

Israel L.
Rating:

Customer did not leave a comment.

Constance R.
Rating:

Customer did not leave a comment.

Joshua M.
Rating:

Customer did not leave a comment.

Eric N.
Rating:

No complaints. All questions answered. Quick service.

Cristina F.
Rating:

Brads Valero has been the based to rent Uhaul from. The staff is amazing and easy to work with. The owner Brad is usually there and will smile and greet you. The staff makes the process easy to be in an out. They are all friendly and respectful. The Uhauls are kept clean, in great condition, and are ready for pick up.

Aaron M.
Rating:

Great

Gregory S.
Rating:

Customer did not leave a comment.

CHRISTOPHER LEE C.
Rating:

I'm being charged for a cleaning fee when I reported the truck was extremely dirty before I got it. I got a phone call at 12:30 pm stating if I did not pay the cleaning fee by 2 pm it would be sent to collections when I'm at work so now I have to take time away to fight this. The person left a number to call back and when I did , his workers had no idea what to do. He gave me his supervisors phone number and I've been on hold for 46 minutes. I'm very upset and will not ever use uhaul again.

Greg J.
Rating:

Customer did not leave a comment.

THOMAS L Z.
Rating:

No improvement needed. Reserved online, made a mistake, got to the check-out counter, gentleman was courteous and said “No problem”, check-out was quick and easy, vehicle was extremely nice, check-in easier than easy check-out... Love U-Haul!!!

ALEC W.
Rating:

Guys at the counter more than helpful. Clean truck, super easy process.

Kenneth O.
Rating:

Great truck to drive cross country.

Varun J.
Rating:

Store rep doesn't wear mask in a enclosed small room. Felt scared walking into the store.

LYNDA A.
Rating:

Clerks not wearing masks and when I mentioned it, one of them told me that if I don't like it, I can wait outside or go somewhere else. Terrible check-in process and unhelpful workers means I won't be going back! ::-(

Jonathan C.
Rating:

Customer did not leave a comment.

Peter H.
Rating:

Engine light was on so I could not track the mileage, car display also flashed the gas cap was loose or off and it was not since I gassed up twice with no change in warning sensor light on truck front dashboard

Nathan P.
Rating:

Can't beat it.

ELISEO V.
Rating:

Uhaul screwed us by not having a trailer. We had to find a driver and pay for fuel for a 1100 mile trip. We reserved a trailer over a month prior, bought a uhaul ball and had the towing truck inspected a week before the reservation. All to be told 4 hrs after the reserved time no trailer would be available. None of this had to do with Brad's Valero. They actually tried to help us figure out how to get a trailer, but in all of so cal none existed.

Aaron B.
Rating:

Not the gentleman that helped me made this such a easy experience. Will use again.

larry L.
Rating:

The van I rented was very dirty in the back.

JAMES L.
Rating:

Quick check out.

Simon A.
Rating:

Please clean the vehicles

Joel K.
Rating:

Brand new van! Excellent service and follow up! Highly recommended! Team was fabulous!

Lynda A.
Rating:

The verification/check-in process to pick up the vehicle was ridiculously long.

Elaine L.
Rating:

Customer did not leave a comment.

geoff V.
Rating:

This is the friendliest U-haul shop I have ever been to. Great crew that made it really easy to get in and out. Great business!

Annette Y.
Rating:

Customer did not leave a comment.

ROBERT L.
Rating:

First truck, when I went to start it, battery was dead. Had to start all over again with another truck. Delayed me getting to the moving site.

Robert H.
Rating:

Lot is way too small for the operation. Could not move my truck around. It was very difficult to get to the trailer and hook up as the lot is way too crowded. Too many operations going on in a small crowded space. Trailer worked well. Staff was helpful. If the lot was bigger I would have given them a 5 star review.

CINDY C.
Rating:

Fred please always have excellent service!!!

Dale D.
Rating:

Customer did not leave a comment.

Mendosa I.
Rating:

Customer did not leave a comment.

ARTHUR D.
Rating:

Customer did not leave a comment.

Lonnie S.
Rating:

If there is a light on that indicates an issue it should not be used until that is checked out.

No reviews have been submitted for this location.

Back
To Top