U-Haul is a joke, tried to make me travel 1.5 hrs to do returns when there was 7 nails within 11 miles. Then to top it off charged me to drop off near me. U-Haul has lost my business. Rented 5 times last 2 months. Corporate America at its finest, out to screw renters
Brian R
Customer Reviews for Bradshaw Auto Sales & Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owners were very friendly and easy to deal with. They didn't try to upsell you and they always offered their personal opinion when we were unsure. Great people to rent from!
tom rThe U-Haul Mobile application was very troublesome. The original intended Pickup location 500 Meadowbrook has not one to assist during the time of pick up on at Saturday morning, the application was not able to get my location no matter what. The executive at 512 Broadway Street, Mount Vernon , IL was more than helpful to accommodate my requirement for a Vehicle. Thanks to them for being professional and available in the time of need. They made the experience pleasant which would have been an ultimate failure otherwise. Mobile application was unable to read my location even during drop off.
Sivasai KEverything went great. Thank you.
Anton AThey added a $15 insurance charge that they did not ask me if I wanted. I know it’s not a lot of money but it was added to my bill without my permission. When I called them they wouldn’t refund it.
Julie RWhen I got the truck their was screws in the back of the truck inside the cab smelled like fish
Cody LGood experience
adam gThey are very friendly
Patricia SThey were very friendly and helpful. I really appreciate the help they provided and their understanding of a unique situation.
Nikki TFriendly service!
Trena GThe rental I had reserved was accidentally given to another customer shortly before I arrived. The owners went out of their way to accommodate my needs. They were friendly and helpful. I were able to return the trailer after normal business hours and the owner assisted me immediatly. I will ALWAYS reserve from Bradshaw's!
David EHelpful staff and a clean, orderly facility.
James ZThe back of the U-Haul smelled horrible like a nasty wet dog. There was a lot of dog hair. I only had the U haul about four hours as I only needed to go to a nearby town to move a couple things. I feel to be charged $141 was excessive especially considering how nasty the back of U-Haul was.
Nicholas SMr and Mrs Bradshaw were very nice people. Thanks, Carl
Carl YThe gentleman working there took time to drive me back to my hotel. He gave me insight to the area about property and locations to look in.
Lawrence O6x12 2 axle trailer it walked back and forth over 1100 miles going empty and coming back loaded. This made it a constant fight with the trailer .
dale mMr. Bradshaw very professional & no improment needed
Jack AIt was a wonderful experience. This isn’t the first time we’ve rented through Bradshaw U-Haul. Each time has been very well played. Will continue to use in the future when needed.
Kimberly HGreat customer service!!! Clean and very friendly!!!
josh mThe Bradshaws are warm and great humored folks who own this business and it was a pleasure talking and cracking jokes with them while getting our rental truck ready. They were open on the weekend and I was able to drop off the truck during off hours without any problems. I would definitely come back here in the future if I needed to rent a moving truck again and I highly recommend them for U Haul rentals!
Amelia HGreat service thanks you!
jeffery cThe experience was great
Joseph BVehicle too old
Oscar BTruck not clean and there was chips left in the glove box from the previous customer
Kamiyah HNothing
Richard AVery friendly and helpful.
Mohammad UBradshaw’s had excellent service, very knowledgeable, explained everything and I would rent from Gary Bradshaw the next time. Uhaul contacted me before my rental to discount my rate if I used Hayes which is just up the street as my drop off location. I wasn’t interested because Bradshaw came highly recommended and I’m glad I stayed with them.
pam cNot one thing! you are very polite, friendy and very accomodating. And.. very Patient with those of us that need to change the return date! several times :-) Your pro-active customer service is impeccable and i WILL SPREAD THE WORD tHAT Bradshaws U-haul service is FANTASTIC! Clean and Classy make all the difference and they have it!
Rebecca KNothing, everything went very well, and the proprietor even made room for me to return the unit after he was closed that night.
John SThe bradshaws were excellent to work with. They go above and beyond to help their customers
Juliana RNothing it was good
April PThe trailer was used to haul equipment in and had an oily smell. Did not affect what I was hauling, but if I was moving clothes and things that would absorb odors, I would’ve not accepted it.
David AWonderful service
Bonnie EVery friendly
Richard GI showed up to the facility to get the rental. I went inside the building in there was no one there. I rang the bell and yelled out “hello” multiple times and no one came. I then proceeded to leave out of the facility and get into my car and start to pulling off at that time a man came from behind the building and looked at me with his hands out in a gesture that would say “what” I politely told the man that I was there to get a rental under a reservation that I had previously made and the man responded “oh Ok” and started to go inside of the building. Despite feeling like the man was being rude, I put my car in park and followed him inside of the facility. Once inside of the building, his wife and or co worker comes out of the office to help him get me checked out. They didn’t seem friendly. I thought the service was rude and I felt like the lady may have been inside of the building the whole time that I was in the building earlier needing help. I have used U-Haul several times in the past, but I will never use this location again moving is already a stressful. No one wants to go to a facility and deal with rude people. Once inside of the U-Haul, it was very sticky and not clean. I pointed it out to the guy and woman but still took it as is. Once I dropped the truck off the service was a lot but but I still wouldn’t want to rent from the facility again or recommend anyone to do so either.
Tonisha Sjust want to tel Mr. and Mrs. Bradshaw THANK YOU GREATLY. This was a move that needed made in 24 hrs and they accommodated my needs and assured me if I needed it longer to contact them. Location was great easy access and the return of the truck during closed hours was easy!! Thank You all again Rocky
Rochelle CWas a little disappointed that a vehicle and tow trailer wasn't available closer to my location (Benton) after securing the initial reservation. I was contacted a couple days before and UHaul wanted me to pick up the truck at one location , the trailer at another. Extremely inconvenient. So I had to make a new reservation at a different location further away. This caused me to exceed the mileage allotment which I was charged an additional $19 for.
Stefan MI can’t think of anything that I would change. The owners were very accommodating and helpful. They are my go to for U-Haul equipment now.
Joel GI would not improve anything. Bradshaw's was wonderful. Since, I moved out of state they were very helpful with changing my pick-up date a couple of times. As well as helping get the truck to the proper destination and assisting in backing the truck into the driveway for us. I would 100 percent recommend them for your move.
Mckenzie LExtremely kind and professional owners. Clean equipment, tons to chose from, great communication and service. I travel around the country and this is honestly the best U-Haul provider I have ever dealt with.
Mark SI arrived at drop off location on Sunday afternoon and thought I was going to have to do online return but instead a lady came out of building and did the return for me. She thanked me and was very friendly and helpful!
Thomas HI had no problems. They experience was perfect.
Jill BGreat Service
William NOwners were great and very helpful and friendly
Chris AThe owner was extremely friendly and helpful! Made the process easy and took very little time to process.
Lawana TVery helpful to us! Thank you! ⭐️⭐️⭐️⭐️⭐️
Molly CEverything was great
Jennifer DBest experience I have ever had with a U-Haul location. They went above and beyond to get our needs taken care of, including driving 30 minutes to pick up our driver and get him to the rental facility. Some people do just enough...They do more than requested, or required!
A Bwhen I returned it I was accidentally 90 minutes late past check in time and they treated me horrible despite how much I apologized and guilted me cause they needed the uhaul before my scheduled check in time for someone else.
Tyler FGale is so verry friendly.
CHRYSTAL DVery friendly couple but they should do way less talking about personal life. There are 6 emotional stages of moving.. Excitement, Anxiety, Stress, Rage, Sadness, & Relief. When a client is picking up a Uhaul, they are possibly at the anxiety, stress, or rage stages. They just want to do business & get on their way & get to some relief.
Jennifer AGrat job
Paul HThe only issue we had was something wrong with tire the trailer kept swaying back and forth going 55. I think tire need to be checked out. One of them looked like a different size. Other than that service and everything was excellent and will be using you guys again! Thank you!!!
Shawn UI will rental from you again
Particia SThank you! Very Nice people to do business with.
Patty FGreat folks to deal with. Very accommodating.
Jeff B