We thought we were picking up the truck in Marshall Mn which is 20 miles not 50 miles. The location is out of the town on a gravel road. 100 miles is a long way to go on moving day.Mike M.
Customer Reviews for Bratsch Trucking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service here was great at this location. Although I picked up the truck and it was dirty on the inside and out. Since it was dirty and I didn't spend my money on running it through a car wash I received a charge of $25 at the drop off location to clean it. Totally unfair! To try to clear it up this situation I had to spend 2 hours on the phone to try to remove the charge. It is not a location issue it is a company issue. If people have to be on the phone for more than 20 min waiting hire more people to help customers. Not satisfied with the company on the people who helped me. On top of all that the drop off location was changed mid trip and I cost me more time and money to bring it to the Cherokee location. We had used your company a long time ago and it was much better then. Sorry if this goes against you in Sacred Heart it is not intended to be so. You did a great job, I am very upset with the phone system and trying to clear up this charge.TODD H.
My favorite part of the trip is seeing their cute dog when I drop off a truck.Paul F.
The truck was clean and worked great.. we are thankful for cruise control. The car dolly tail light rivets broke lose during the travel. We duck tapped them to get to our destination.Rachel M.
Customer did not leave a comment.Paul F.
The owner is very nice and pleasant but the location to pick up trucks is out of town on a farm place. Unfortunately it had rained the entire week before my move. The truck got stuck in their yard and driving on very wet gravel roads was horrible especially for someone not used to driving larger vehicles. Can't imagine during winter with snow or ice. Again, the gentleman I dealt with was great. I would give 5 stars for service. Location of the pickup and drop off is the only complaint I have.laura W.
Very hard to find. No one there upon arrival. Location is way out in the sticks.DOUGLAS L.
Customer did not leave a comment.ADA T.
Customer did not leave a comment.FRANK R.
Customer did not leave a comment.Julie B.
Customer did not leave a comment.Rebecca L.
This location was a completely different experience. Even though it was an odd location drop off, the guy was nice and everything was easy and quick.TASHA N.
Customer did not leave a comment.Craig D.
Although I had a confirmation email regarding pickup time and location, when I arrived no one was at the location. The phone number connected me with someone who said they were closed. Fortunately a very helpful customer service (?Melissa French?) was able to tend to things over the phone to allow me to get the trailer I had reserved. The trailer was not easily accessible due to the snow, and it was frozen to the ground.Jeff W.
Customer did not leave a comment.Cal C.
A sign to indicate where to go might be helpful, I wasn't sure whether to knock on the door or wander around the property, also I didn't want to be intrusive.Paul R.
Customer did not leave a comment.Laura P.
Customer did not leave a comment.russ B.
Customer did not leave a comment.RUSS B.
Customer did not leave a comment.Steve G.
Customer did not leave a comment.Grant F.
Promised 80 miles included in the rental, upon getting the receipt noticed they only gave us 71 milessteven S.
I would recommend Bratsch Trucking. I would NOT recommend Uhaul. Trying to charge me for a toll halfway across the country? Uhaul is garbage. I pray Uhaul goes out of business.Brett N.
Customer did not leave a comment.al R.
Customer did not leave a comment.mikayla N.
Customer did not leave a comment.JOYCE S.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.JENNY M.
Customer did not leave a comment.CHARLES B.
Went out on an old farm road to this beautifully kept farm house. The owner was VERY FRIENDLY AND NICE. Would visit again and use service based on the customer service. Of course u-haul needs to update all their equipmentCHRISTOPHER B.
Mr Bratsch was very accommodating!!! Would definitely recommend rental from this site.sandra S.
Customer did not leave a comment.MIKE S.
Cheaper fees would be the best.BRANDON J.
Customer did not leave a comment.WAYNE W.
Jason was very personable and took care of my needs.JASON K.
Mr. Bratsch came out and greeted me as I drove up to drop off the truck and trailer. He was pleasant and kind. Glad to have a drop off location so close to where I was moving too!!BEN L.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.