Customer Reviews for Brendas Country Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brendas Country Market

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jeremiah J.
Rating:

U-Haul is not a customer concentric company by any means. The private locations are more than friendly and do well to make up for the corporate customer service short comings. I would definitely not recommend U-Haul to anyone.

Nicole R.
Rating:

The computer was not working. The gentleman did everything he could to help, he could not have tried harder. It was not his fault that the system was down. The location is out of range for most people wanting to rent from uhaul. Otherwise, excellent service from the people at Brendas Country Market.

DONOVAN V.
Rating:

The truck was not clean inside and out in both cab and box .

SCOTT M.
Rating:

Customer did not leave a comment.

Eric H.
Rating:

This location is so friendly!!! I've been in uhaul locations that could take a few lessons here!

GREGG ALAN H.
Rating:

Customer did not leave a comment.

Robert L.
Rating:

Awesome service Chris! Painless uhaul experience.

Steven B.
Rating:

Nothing! It was a great and easy experience.

ALFRED MICHAEL B.
Rating:

We had a great experience. Keep doing what you are doing!

VICTORIA B.
Rating:

Customer did not leave a comment.

KRISTI W.
Rating:

Great experience all around

NINA M.
Rating:

Customer did not leave a comment.

JOHN L.
Rating:

Bill was very helpful and knowledgeable i recommended to friends already

LJ H.
Rating:

Customer did not leave a comment.

TODD O.
Rating:

I make sure the truck shift right door closes right

GErald J.
Rating:

Customer did not leave a comment.

Rob B.
Rating:

Spit order... picking up transport was another location.. took over an hour to get on the road. They tried over charging me..we got it fixed but but communication between someone was off.

Jeff R.
Rating:

tie down straps ratchet brackets for front tires were some what rusted .had to use rust blaster to clean before i could get them to work correctly

Eric H.
Rating:

Great location! Always polite and helpful, highly recommend

Frank K.
Rating:

Customer did not leave a comment.

Cameron M.
Rating:

Customer did not leave a comment.

Austin L.
Rating:

Customer did not leave a comment.

Mark J.
Rating:

Friendly

Tina L.
Rating:

Customer did not leave a comment.

Alda Kristin S.
Rating:

Customer did not leave a comment.

steven B.
Rating:

Customer did not leave a comment.

David B.
Rating:

Very helpfu, totally smooth rental. I'd rented a dolly, realized I had to haul w all four wheels off ground, you changed it to Transport unit w no problem at all.

Don M.
Rating:

Aside from the 49 mile drive to pick up the trailer (last minute change by uhaul from a local site) the rep at this location was helpful and fast.

bill P.
Rating:

Customer did not leave a comment.

Steven P.
Rating:

Dropped the truck off after hours. No one around.

John M.
Rating:

Customer did not leave a comment.

mique D.
Rating:

Clerk was not familiar with all aspets of U-Haul rentals...and I never got the dolly I requested - and NEEDED.

Tanya D.
Rating:

It's great that they finally have a truck & cargo van available at this location!

corinne W.
Rating:

App is not easy to find return truck

sonja R.
Rating:

The location gray service??

Mike D.
Rating:

Customer did not leave a comment.

jennifer K.
Rating:

The man that helped us at the Onalaska U-Haul was wonderful. He deserves an A plus for customer service!!

MARCI B.
Rating:

Customer did not leave a comment.

Ian S.
Rating:

Nothing needs improvement . My experience was wonderful , strongly recommended

glenn E.
Rating:

Customer did not leave a comment.

FRANK D.
Rating:

Great service, very helpful and courteous.

Phyllis A.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

I reserved a transport trailer online, received a confirmation that the trailer was available and in my name. When I went to pick up the trailer the next day, they had rented it out to a customer who didn't even have a reservation. I needed this particular size trailer and ended up having to take a smaller trailer and making two trips to get my stuff moved instead of one.

Stephanie S.
Rating:

Customer did not leave a comment.

Kathy R.
Rating:

The woman at the U-Haul pick smelled horribly from alcohol which I suspect was from drinking the night before. That being said, I never received a confirmation call the day before pick up and after I picked up the truck and arrived at the site to start packing, there was no dolly and no protective blankets (I reserved 3 doz). Needless to say, it made our job harder and I was not happy.

tricia A.
Rating:

Customer did not leave a comment.

Dave W.
Rating:

Customer did not leave a comment.

DAN W.
Rating:

This is a very good UHaul dealer! We will be back as we have other needs. They are friendly, and very helpful. Thank you so much!

Todd C.
Rating:

Customer did not leave a comment.

tom J.
Rating:

Shop owner was irritated by our arrival, said Uhaul should "stop sending me this equipment because I don't have any more room". Told us we had to wait outside to unhook the trailer because "I have a [hardware] store to run and I'm the only one here." Very rude. We parked it next to another trailer and left. Will not do business with this location again.

Cathy B.
Rating:

Customer did not leave a comment.

Susan P.
Rating:

Customer did not leave a comment.

KEN S.
Rating:

Customer did not leave a comment.

BRANDON E.
Rating:

NO COMMENTS ALL WAS EXCELLENT

LINDA S.
Rating:

Customer did not leave a comment.

TIM L.
Rating:

My best remark would be how helpful and friendly Bill, the man running the place, was when I picked up and dropped off the trailler. Thanks Bill!

john O.
Rating:

Keep doing, the exact same thing, good customer service, very friendly, very knowledgeable, and all around excellent service.

STUART W.
Rating:

Customer did not leave a comment.

LOREN D.
Rating:

I do not believe you can do any better. unless you can stop the rain when hooking up. Thank You

Michael M.
Rating:

The rep was very friendly and easy to deal with.

GORDON T.
Rating:

Tie down strap rachet defective hard to get undone.

tammie joe N.
Rating:

All was great

Charli J.
Rating:

Customer did not leave a comment.

matthew F.
Rating:

After turning in the truck 1 day early and with 1 half a tank more gas then necessary , a break on the next rental would be in order.

Brent E.
Rating:

Customer did not leave a comment.

Don F.
Rating:

Excellent service from Carrie when I needed a trailer on short notice and the area was low on supply for the trailer I was looking for.

Warren Z.
Rating:

This location was a great small town location with the friendly relaxed service.

Jon C.
Rating:

The agent/rep was awesome ...great service an asset to the company he deserves a raise....

richard E.
Rating:

Customer did not leave a comment.

Ed T.
Rating:

No suggestions, it was a quality experience.

Wendy G.
Rating:

Customer did not leave a comment.

Don F.
Rating:

Excellent service! Small location, but convenient and had the trailer I needed already there. This was a spur of the moment rental on my part.

Dennis B.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Customer did not leave a comment.

Charles A.
Rating:

Customer did not leave a comment.

CARL C.
Rating:

Customer did not leave a comment.

Joshu L.
Rating:

Customer service was excellent. Online reservation is garbage. Inventory online doesn't match actually inventory. Screwed me out of money because of this.

Steve C.
Rating:

Customer did not leave a comment.

Carolyn C.
Rating:

He helped me on everything I was doing a great store to go to

william M.
Rating:

Customer did not leave a comment.

Maurice G.
Rating:

Customer did not leave a comment.

Dawn J.
Rating:

Bill, who runs this Uhaul #10643 store is the best i have EVER encountered. I deal with uhaul about 2 times a year for one thing or another and they are GREAT

glenn R.
Rating:

Took care of us quickly

duane G.
Rating:

Customer did not leave a comment.

ROD W.
Rating:

U-Haul needs consistency on their cleaning requirements. The truck I rented was cleaner when I returned it than when I rented it. Nonetheless the gentleman in Onalaska charged me $27 because he was going to have to “scrub” the truck box to get it clean. I had swept out the box and used liquid cleaner in the cab. It was indeed cleaner than when I rented it. I didn't protest too much because he had listened to reason regarding the mileage issue mentioned previously. Between the mileage snafu and the cleaning charge, I didn't find this experience satisfactory, and not one I would recommend to a friend.

Alan G.
Rating:

Customer did not leave a comment.

David T.
Rating:

Outstanding Customer Service. Hooked up trailer and ensured electrical was working properly.

Deborah L.
Rating:

We had to go out in back of the building and find the truck, by the number on the paper! I am disabled and it is hard to walk, it was the last truck in the end of the yard. Then the Dollie wasn't in it and we had to bring it to us, then they just left it by the truck and didn't tell us it was there! Finally after quite a while we found it waiting by the back of the truck! I had also preregistered, but it still took about a half hour waiting in side!

Michelle G.
Rating:

The man was friendly, efficient and knowledgeable about his job and the service

jerry B.
Rating:

Customer did not leave a comment.

VIRGINIA R.
Rating:

Nothing..everything was great..

Wayne C.
Rating:

Best u haul location in area. Bring them a bigger variety of trailers.

Timothy S.
Rating:

Sheesh! UHaul charging $90 to add a few gallons of gas to the tank is despicable. Not nice UHaul. :-(

JAMES B.
Rating:

I returned the uhaul equipment at 1735 State Hwy 508 Onalaska Washington 98570 on the 23rd or 24th of Dec after hours. I got an email on Dec. 29th stating I didn't return their equipment. I had to reply to that email with answers to all kinds of questions. The same questions they asked me in Victorville, Ca where I picked up the equipment. I will no longer use uhaul.

Ed T.
Rating:

no recommended changes

Don V.
Rating:

nothing. I was notified the night before that the equipment was ready and waiting. staff was extremely friendly and helpful.

Kent M.
Rating:

Friendly suggestions: trucks with a loft/area above cab need a rain gutter! There is a literal waterfall coming down when it's raining. The driver gets soaking wet getting in n out. Also another retractable step. Hard to get in for some ppl.

Andrew L.
Rating:

Despite having a contract showing this as our return location, U-Haul insisted that we were returning our equipment on the wrong side of the country! It was over an hour of hassle with no resolution. Eventually we left not knowing what the outcome was and then U-Haul had the nerve to bill us for returning equipment to the wrong destination. Super aggravating! So then we had to take more time out of our busy move and deal with getting this bill refunded. U-Haul seems to be completely disorganized in our experience.

Francis R.
Rating:

Customer did not leave a comment.

dennis M.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top