Customer Reviews for BRI Storage
(U-Haul Neighborhood Dealer)

319 reviews

61 Ontario Rd   Cross Lanes, WV 25313

(304) 776-2230

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(304) 776-2230

61 Ontario Rd
Cross Lanes, WV 25313

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing I had a great experience

richard R. 
Rating:
5.0

This was my second rental with this company. I have been pleased by their friendliness and excellence both times.

Michele M. 
Rating:
5.0

Nothing needs improvement. Fantastic experience..

william M. 
Rating:
5.0

I did not see anything that needed to be improved! 😊

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Michael Warren R. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Lana H. 
Rating:
5.0

Access to drop off could be improved.

Otha Ray A. 
Rating:
5.0

Customer did not leave a comment.

Rebekah Lynn W. 
Rating:
5.0

Customer did not leave a comment.

Ryan David J. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Claudia Rose G. 
Rating:
5.0

This Uhaul location was great and helped with changing a tire before I left, but I got screwed by Uhaul again when trying to reserve. Made my reservation a month in advance and got changed last minute. Classic Uhaul.

Travis Craig B. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Ronn S. 
Rating:
5.0

Customer did not leave a comment.

Justin Alan S. 
Rating:
4.0

Lower the price

Winston G. 
Rating:
4.0

This is my second time renting from this location and was very pleased again except for the fact that I did not get the dolly that I paid for. There was no dolly in the truck. And we were moving furniture And needed it.

Susan B. 
Rating:
3.0

Customer did not leave a comment.

Ronald Keith B. 
Rating:
1.0

This service is horrible, and definitely not reasonably price. It's a hoax. After I received my bill, I was absolutely devastated I had no idea that I would be paying over $150.00 for just a 4 hour trip. I am definitely upset about this purchase, and if I would have known before hand how much this would be I would have never went with this company. You all trick people with your cheap prices in the windows of vehicles, while others are not knowing of the hidden fees. Also I called to speak with a representative, and he wasn't helpful at all. As a matter of fact I just had questions, and he seemed aggravated as if he didn't want to speak. His job is to speak with customers, and if that doesn't satisfy him maybe he should find elsewhere to work.

Jennifer D. 
Rating:
4.0

Didn't realize that not all uhual trucks have a ramp. Was a problem after the fact.

Gina Rena J. 
Rating:
5.0

Customer did not leave a comment.

Conner M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Wayne S. 
Rating:
5.0

Customer did not leave a comment.

John Ray M. 
Rating:
4.0

Dropped off the trailer. They were closed but I called the number and spoke to the owner. They said to just park it out back.

Gary C. 
Rating:
5.0

It was a great experience

Renee Lynne C. 
Rating:
5.0

Great customer service. Extremely clean facility. Easy access. Definitely recommended. Equipment obviously well maintained. Thank you. A+++++

Frank Lee C. 
Rating:
5.0

Customer did not leave a comment.

Karen Sue M. 
Rating:
4.0

Customer did not leave a comment.

Russell Z. 
Rating:
4.0

Customer did not leave a comment.

jack H. 
Rating:
5.0

Customer did not leave a comment.

Sandra J K. 
Rating:
5.0

The staff were wonderful, and went well out of their way to accommodate a couple changes of plans and some difficulties with my credit card. I really appreciate the top-notch customer service!

CHRISTOPHER S. 
Rating:
5.0

Ray was so helpful it was unbelievable!!

Gary T. 
Rating:
3.0

When I add days to my rental, lmk you're NOT charging me NOW, but LATER when I drop if off. That was a RUDE way to find out, at the end of a 3 month working time w/ over 800 mile trip ONE WAY!!! NO RCPT from the drop off CONVENIENT store (that's where my drop off was changed to (scary). Also, I've now, a month later, rcvd an email bill for a toll. I'm trying to follow your link to pay it, but it's going nowhere. Im being forced to call to make payment, which won't give me a rcpt. When placing damage "stickers" I pointed out one he said he couldn't reach so he wouldn't put one on it, I said if the others are important then so is that one. Not happy. Some items I answered n/a bc yes or no were too much.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

David Elwynn M. 
Rating:
5.0

Check in after hours is less than easy for those who have little tech experience. The site is not user friendly and after several attempts I had to call the 1-800 number. In the end the site would not accept my location. I'm not sure it did not charge me extra for unfinished key drop.

Patrick Kerry F. 
Rating:
5.0

I am satisfied with my overall experience so its working great.

Leonard S. 
Rating:
5.0

Customer did not leave a comment.

Sandra Kay H. 
Rating:
4.0

Customer did not leave a comment.

Kelly P. 
Rating:
4.0

Took way too long to actually get the truck-- more than an hour-- and the employee took their mask off.

Thomas John Jr H. 
Rating:
5.0

Customer did not leave a comment.

Gary Wayne Jr M. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Very nice place to go too.

christopher G. 
Rating:
4.0

Customer did not leave a comment.

Lisa E. 
Rating:
5.0

Everything was great. Everyone was very nice and helpful

Timothy W. 
Rating:
2.0

Customer did not leave a comment.

Willis N. 
Rating:
5.0

The people that manage or own this location are wonderful friendly yet professional. My experience here has been very helpful and helped at a time when cleanliness is of the utmost importance. Daniel Bustos

Daniel J B. 
Rating:
1.0

seem like she didn't know what she was doing ...and i had it resevered over the phone cause they didn't have at north charleston...never again....sorry jim

James T. 
Rating:
5.0

The couple managing the storage facility where the U-Haul was picked up were both very friendly and helpful throughout the whole process. I would definitely recommend this truck rental facility to anyone in need of moving as it was a very good experience for myself and my son. Thank you!

Trey B. 
Rating:
5.0

Second rental this. I went back due to immaculately clean facility, knowledgeable and courteous staff. This location has it going on! Thank you A++++++++

Frank Lee C. 
Rating:
5.0

Excellent facility. Very clean and well maintained. Very knowledgeable and courteous staff. A plus rating.

Frank Lee C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

The UHaul 24/7 and/or uhaul.com evidently don't communicate with each other. This was the 2nd time out of two attempts to use the self service and both times failed miserably. If it weren't for the kind workers helping us we'd probably still be sitting there five hours later. Get it together UHaul.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

joyce S. 
Rating:
5.0

Excellent customer service! Jim Mace was excellent from beginning to end going above and beyond! Best customer service I have ever had at any U-Haul location! Thanks again

Nick S. 
Rating:
5.0

Customer did not leave a comment.

Ronald David B. 
Rating:
5.0

The vehicle had some mechanical issues, although it only had 12 miles on it, so I find it hard to fault the U-Haul facility.

Russell P. 
Rating:
1.0

When we picked the truck it didn't have anything I ordered in it. We called the service center they offered no help at all. I will NEVER use Uhaul again nor will I use it will my company.

Shane H. 
Rating:
5.0

Customer did not leave a comment.

Gayanne M. 
Rating:
5.0

had what I needed, no problem

Larry B. 
Rating:
5.0

Customer did not leave a comment.

James E D. 
Rating:
4.0

Hard to see from the road. Had it not been for Google maps, I never would've found it.

Lora B. 
Rating:
5.0

The manger, Mr. Mace was terrific. He went out of his way to get the exact size truck that I needed even though he didn't have it on site. He even came in on his day off to deliver the truck to me since it was the only day I could pick it up. Great customer service!

Brian K. 
Rating:
5.0

Fast and friendly service. No issues.

William Vincent R. 
Rating:
5.0

Customer did not leave a comment.

Jay M M. 
Rating:
4.0

Customer did not leave a comment.

Ralph Dewayne M. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell Corey F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Everything was great...continue giving customers an amazing above and beyond customer experience! Thank you!!

KIM G. 
Rating:
5.0

At this location there isn't much room for improvement. His credit card scanner did not work so you need to fix that.

Daphne F. 
Rating:
5.0

Customer did not leave a comment.

Nancy Ann W. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Excellent! Convenient! Friendly! Helpful!

Randy K. 
Rating:
2.0

Had to go to three separate locations. One to book and then to cross lanes and then to winfield . Gave us conflicting prices. Didn't get help loading trailor . Computers weren't working properly. Charged for 2 days instead of one. And then was going to get charged with extra 23 dollars for mileage when they said there wasnt any. Very irritating

Clora C. 
Rating:
3.0

Customer did not leave a comment.

DEANNA L. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
4.0

Customer did not leave a comment.

Vicky B. 
Rating:
5.0

Nothing! I had a very good experience!

Timothy Alan P. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

My Move went without a hitch. Jim Mace went above and beyond to get the truck we needed when we needed it! Thank you!!

William N. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Friendly helpful.

steven H. 
Rating:
5.0

Customer did not leave a comment.

paula G. 
Rating:
5.0

Customer did not leave a comment.

Joan H. 
Rating:
5.0

the ac in the cab not barely functioning . should give an allowance upon return. uhaul the company. not the rental or return place. rather than just sorry. 4.5 hours in truck and the money paid should have it working.

James M. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
1.0

The gentleman at the Cross Lanes location was very rude. He accused my husband and I of scratching the uhaul up and tried to make us pay for it because we didn't have the insurance on the uhaul. He called the location where we rented the uhaul from and found out the uhaul already had the scratches on it. He should have been a professional and called the pickup location first before he started accusing us. I'll never deal with this location again!

James C. 
Rating:
5.0

Kim went over and above in this rental I made !! He even gave me a great act of generosity and gave me a ride

kimberly R. 
Rating:
5.0

Excellent service.

Margie A. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

No improvements needed!!! This is the third time I have used this location for my moving needs. Jim has always provided the most excellent customer service and I would recommend BRI storage/Uhaul to anyone!

Tracy R. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
No reviews have been submitted for this location.

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