Customer Reviews for BRI Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BRI Storage

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Russell Z.
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Customer did not leave a comment.

jack H.
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Sandra J K.
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CHRISTOPHER S.
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The staff were wonderful, and went well out of their way to accommodate a couple changes of plans and some difficulties with my credit card. I really appreciate the top-notch customer service!

Gary T.
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Ray was so helpful it was unbelievable!!

Thomas H.
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When I add days to my rental, lmk you're NOT charging me NOW, but LATER when I drop if off. That was a RUDE way to find out, at the end of a 3 month working time w/ over 800 mile trip ONE WAY!!! NO RCPT from the drop off CONVENIENT store (that's where my drop off was changed to (scary). Also, I've now, a month later, rcvd an email bill for a toll. I'm trying to follow your link to pay it, but it's going nowhere. Im being forced to call to make payment, which won't give me a rcpt. When placing damage "stickers" I pointed out one he said he couldn't reach so he wouldn't put one on it, I said if the others are important then so is that one. Not happy. Some items I answered n/a bc yes or no were too much.

David Elwynn M.
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Customer did not leave a comment.

Patrick Kerry F.
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Check in after hours is less than easy for those who have little tech experience. The site is not user friendly and after several attempts I had to call the 1-800 number. In the end the site would not accept my location. I'm not sure it did not charge me extra for unfinished key drop.

Leonard S.
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I am satisfied with my overall experience so its working great.

Sandra Kay H.
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Kelly P.
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Thomas John Jr H.
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Took way too long to actually get the truck-- more than an hour-- and the employee took their mask off.

Gary Wayne Jr M.
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Jason H.
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christopher G.
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Very nice place to go too.

Lisa E.
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Timothy W.
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Everything was great. Everyone was very nice and helpful

Willis N.
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Daniel J B.
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The people that manage or own this location are wonderful friendly yet professional. My experience here has been very helpful and helped at a time when cleanliness is of the utmost importance. Daniel Bustos

James T.
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seem like she didn't know what she was doing ...and i had it resevered over the phone cause they didn't have at north charleston...never again....sorry jim

Trey B.
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The couple managing the storage facility where the U-Haul was picked up were both very friendly and helpful throughout the whole process. I would definitely recommend this truck rental facility to anyone in need of moving as it was a very good experience for myself and my son. Thank you!

Frank Lee C.
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Second rental this. I went back due to immaculately clean facility, knowledgeable and courteous staff. This location has it going on! Thank you A++++++++

Frank Lee C.
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Excellent facility. Very clean and well maintained. Very knowledgeable and courteous staff. A plus rating.

Mark C.
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Customer did not leave a comment.

Patrick G.
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Jason B.
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The UHaul 24/7 and/or uhaul.com evidently don't communicate with each other. This was the 2nd time out of two attempts to use the self service and both times failed miserably. If it weren't for the kind workers helping us we'd probably still be sitting there five hours later. Get it together UHaul.

WILLIAM L.
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Customer did not leave a comment.

Stephanie M.
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joyce S.
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Nick S.
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Excellent customer service! Jim Mace was excellent from beginning to end going above and beyond! Best customer service I have ever had at any U-Haul location! Thanks again

Ronald David B.
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Customer did not leave a comment.

Russell P.
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The vehicle had some mechanical issues, although it only had 12 miles on it, so I find it hard to fault the U-Haul facility.

Shane H.
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When we picked the truck it didn't have anything I ordered in it. We called the service center they offered no help at all. I will NEVER use Uhaul again nor will I use it will my company.

Gayanne M.
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Customer did not leave a comment.

Larry B.
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had what I needed, no problem

James E D.
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Lora B.
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Hard to see from the road. Had it not been for Google maps, I never would've found it.

Brian K.
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The manger, Mr. Mace was terrific. He went out of his way to get the exact size truck that I needed even though he didn't have it on site. He even came in on his day off to deliver the truck to me since it was the only day I could pick it up. Great customer service!

William Vincent R.
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Fast and friendly service. No issues.

Jay M M.
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Ralph Dewayne M.
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KAREN M.
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Mitchell Corey F.
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Michael L.
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KIM G.
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Everything was great...continue giving customers an amazing above and beyond customer experience! Thank you!!

Daphne F.
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At this location there isn't much room for improvement. His credit card scanner did not work so you need to fix that.

Nancy Ann W.
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Customer did not leave a comment.

Charles R.
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Randy K.
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Excellent! Convenient! Friendly! Helpful!

Clora C.
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Had to go to three separate locations. One to book and then to cross lanes and then to winfield . Gave us conflicting prices. Didn't get help loading trailor . Computers weren't working properly. Charged for 2 days instead of one. And then was going to get charged with extra 23 dollars for mileage when they said there wasnt any. Very irritating

DEANNA L.
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Renee C.
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Vicky B.
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Timothy Alan P.
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Nothing! I had a very good experience!

Renee C.
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William N.
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My Move went without a hitch. Jim Mace went above and beyond to get the truck we needed when we needed it! Thank you!!

William C.
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John H.
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steven H.
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Friendly helpful.

paula G.
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Joan H.
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James M.
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the ac in the cab not barely functioning . should give an allowance upon return. uhaul the company. not the rental or return place. rather than just sorry. 4.5 hours in truck and the money paid should have it working.

Michael L.
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Customer did not leave a comment.

JOHN K.
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James C.
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The gentleman at the Cross Lanes location was very rude. He accused my husband and I of scratching the uhaul up and tried to make us pay for it because we didn't have the insurance on the uhaul. He called the location where we rented the uhaul from and found out the uhaul already had the scratches on it. He should have been a professional and called the pickup location first before he started accusing us. I'll never deal with this location again!

kimberly R.
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Kim went over and above in this rental I made !! He even gave me a great act of generosity and gave me a ride

Margie A.
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Excellent service.

john H.
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Customer did not leave a comment.

Tracy R.
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No improvements needed!!! This is the third time I have used this location for my moving needs. Jim has always provided the most excellent customer service and I would recommend BRI storage/Uhaul to anyone!

Joe B.
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Customer did not leave a comment.

christopher G.
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Very friendly place and very helpful.

melvin K.
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Samuel B.
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The manager at this location, Jim, was super helpful and excellent to work with.

SHIRLEY V.
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I thought the management was extremely helpful. It seems thy couldn't do enough to be helpful in a very professional manner.

mildred K.
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Customer did not leave a comment.

Jordan H.
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John C.
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Very friendly staff.

Sandra B.
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Awesome cust svc

Jay M.
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Jim Is fabulous. Great to work with and superb customer service and communication.

connie M.
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Customer did not leave a comment.

Timothy R.
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nothing to improve, but the renter, Jim, was kind enough to come in on a Saturday to check us in for the rental since we don't have a smartphone - really appreciate that!

Carol P.
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pisnu B.
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steve H.
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The gentleman who is the Agent was very friendly and professional. He is a nice person and was very helpful in the renting process of equipment. Thank you very much and I appreciate this gentleman. Jim Mace is an asset to this Uhaul depot. I will rent again if needed and also will tell my friends about him and his rental depot...he made you feel like a friend not a number.

Dennie W.
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Everything was great. Jim Mace went out of his way to meet me on Saturday at 5:00 PM to hand off the truck I rented and complete the paperwork. I really appreciated that. The move went great and I returned the truck Sunday evening. Thanks to U- Haul for providing clean and reliable equipment at a reasonable price.

mark C.
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Used the app for the first time amd was impressed! Site manager stopped by location as we were using app and check with us to see how it was working for us. Also imoressive

Mary B.
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William C.
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John L.
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Fantastic as always!

Michael P.
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The people are good to deal with & have had what I needed.

John L.
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Customer did not leave a comment.

William F.
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William N.
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My Rental experience was absolutely flawless! No issues whatsoever and service was exemplary. Thanks for great quality service !

Steven H.
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Customer did not leave a comment.

Betty A.
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This is the second time I've rented a truck from this facility in the last 2 months. Both time a great experience. Equipment was clean and well taken care of and staff I dealt with was very friendly and professional.

Spencer G.
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Customer did not leave a comment.

Kenny W.
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Clean equipment easy and pleasant paper work would recommend this location

Jerry L.
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Customer did not leave a comment.

Brian F.
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Frank R.
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No reviews have been submitted for this location.

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