Wiring on the trailers could be improved. Also correct hours of available pickup on the website would be nice. I scheduled 8 but it didn't open till 9. The amount of time to take delivery could be improved.Julian L.
Customer Reviews for BRI Storage
(U-Haul Neighborhood Dealer)
Saint Albans, WV 25177
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Raymond L W.
Customer did not leave a comment.David Kenneth Jr A.
Customer did not leave a comment.Randy G.
Very helpful staff. Got me in and out with the rental very quickly. Highly recommenddan A.
Eric was excellent!!Lori O.
Customer did not leave a comment.David D.
BRI was quick and efficient. I received the tow dolly I had reserved online within 10 minutes.Brendan G.
It was a very good experience and Eric Dunlap was very helpful and great to work with today. Thank you.VICKI L.
Customer did not leave a comment.Shannon W.
When we returned the trailer we arrived at 4:05pm and they were closed. Their advertised hours are until 5pm. After making several calls to the after hours phone number and NO ANSWER, we contacted another local Uhaul service center and they allowed us to return our trailer to them. I will not use this location in the future. Bad business!... additionally, there was no note left on the door as to why they were closed early or how up reach someone to speck to. Just an unanswerable number?!?!Terry L.
Customer did not leave a comment.Todd V.
I only needed for a day but was charged for 3 regardless of how long I needed it, the staff at this location were super friendly and helpful, not on them for thisMAGGIE M.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.DEREK G.
Customer did not leave a comment.William T.
Customer did not leave a comment.HEATHER K.
TERRIBLE CUSTOMER SERVICEKAITLYN S.
Customer did not leave a comment.Amanda W.
There was a cleaning fee of $25.00 assessed which was never discussed and just showed up on the invoice. The condition of the van was the same as when it was rented. Try disclosing all of the taxes and fees since they can at least be estimated at the time of rental.Eric P.
in my opinion the charges for miles should not be. if you return the vehicle with a full tank of gas like you got it, that should be enough. just saying.SIBYL B.
Customer did not leave a comment.harriette H.