Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. It was great experience. The person helping me was very clear about how procedure works. Very helpful. Pleasant. Courteous. Great service.
Jan SPENCER
Rating:
5.0
Fast and easy return to the Lipan location
Sarah Diedrich
Rating:
5.0
Brian is a great location and a real professional. Always trust him to do the right thing.
Bob Inman
Rating:
5.0
Customer did not leave a comment.
Matthew Ripley
Rating:
5.0
Customer did not leave a comment.
Bob Tarrant
Rating:
5.0
Thanks for your services Brian. I will Definitely keep your facility in mind for future storage.
Thanks
JAY DAHL
|
Overall Experience
Rating:
5.0
Very polite.
KC CONWAY
Rating:
5.0
Customer did not leave a comment.
Tomy Robinson
Rating:
5.0
Customer did not leave a comment.
Suzanne Baldree
Rating:
5.0
Customer did not leave a comment.
Vonnie Pennell
Rating:
5.0
Customer did not leave a comment.
Andrea Hopper
Rating:
5.0
Awesome customer service and truck was top notch
Jason Tinsley
Rating:
5.0
Customer did not leave a comment.
Mykhailo Boberets
Rating:
5.0
Brian was always great to work with!
Bailey Skiff
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Albert
Rating:
5.0
Best customer service I have had in a long time
William Moodyman
Rating:
5.0
Customer did not leave a comment.
Jose A Lopez
Rating:
5.0
We were coming later than the time I made the reservation for and I received a courtesy call which was very much appreciated!! Very professional and easy to talk with!!
Jason Brewer
Rating:
5.0
Wonderful place to rent if you’re in need of storage.
Shelby Muzny
|
Overall Experience
Rating:
5.0
Brian made this transaction very easy and had phenomenal customer service. If I ever need a U-Haul again I will definitely be going back to him.
Ashley Medina
Rating:
5.0
I have only good things to say about Brian's Place! Everyone is very nice& helpful. We've never had a problem with billing; or anything in our 2 units full of belongings. We only moved out after buying a large sea container for our property. We will definitely recommend Brian's Place to others!!
Anjie Grigg
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Hertel
Rating:
5.0
Customer did not leave a comment.
Mike Warbritton
Rating:
5.0
Customer did not leave a comment.
Dennis Schmidt
Rating:
5.0
Friendly and proffesional.
Elton Duncan
|
Overall Experience
Rating:
5.0
This was the third location I had to go to after the first two were not open even though they had not notified uhaul they were closed. This third place was super but I wasn’t happy I had to go to two other places before I made it to this one
Jennifer Grischkowsky
Rating:
5.0
The UHaul app is not usable at all when checking equipment back in. Would not upload and accept on site pictures. Wasted about an hour of my time trying to get the app to work. However all human interaction was a very positive experience.
JAMES BROCK
Rating:
5.0
Other than having to change our dropoff location because the first location was already closed at 4 pm and did not have 24 hr dropoff available, we had to 30 minutes further to drop the trailer off at a different location. Everything else was good.
KIM EDWARDS
Rating:
5.0
Customer did not leave a comment.
Mark Terry
Rating:
5.0
The return feature gave us problems. But we managed to figure it out. It was operator error.
Noris Neighbors
Rating:
4.0
Brian was great. My original drop location on Washington St in Stephenville with Dwayne's Garage was horrible. He's an extremely rude individual. I will never do business with him again.
Gerrit Schouten
Rating:
4.0
Charged me for Insurance I did not want or request when I scheduled uhaul truck online. We have full coverage Insurance on our vehicles and think it would have covered us. It was a costly added expense, and unnecessary.
Ernie R Rivera
Rating:
2.0
The fellow who ran this location has 2 dogs with him, one bit me on the back of the leg. Eight (8) weeks latter and I still have no responce, and no proof of shot records for location protection dogs. Crazy, this man is a former Reserve Deputy out of Tarrant and Parker County's, would think he would understand the importance of his dog's shot records. Have tried to call, but no answer.
Charla Taylor
Rating:
5.0
Everything was clean and well professional. It all went smoothly!
amy blevins
Rating:
5.0
Brian is the nicest man. Made it easy getting the traiker and bringing it back
Tracy Cook-Pizzi
Rating:
5.0
The storage was perfect and we loved the security. Brian went well above in accommodating us. If I ever need another storage I would definitely book here. Thank you Brian for everything. The Rileys
cammy riley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deeanna Ebel
Rating:
5.0
quick and easy!
Jeremi Kirkland
Rating:
5.0
Bryan was awesome and amazing, Helping me to remove the trailer from my hitch. I just wish my drop off point hadn't been 24 miles from my destination. That was a long way to drive when I was exhausted from moving.
Amy Steele
Rating:
5.0
Brian's Place was a convenient location to our new home. Brian, the owner, was very friendly, professional and well-prepared for me to pick up and drop off the massive uhaul truck. The truck was antiquated, but helped us achieve our goal of moving from our old to new house. One recommendation is to add an area in the online reservation form that allows for discounts. I'm retired military and since we had to store items in the truck for nearly 2 weeks, while we waited for our house to be ready for delivery, it would have saved us money, since uhaul generally offers discounts for military service. Nevertheless, thank you for allowing us to use your uhaul truck and please commend Brian for a job well done.
John Michael Williams
Rating:
5.0
Great friendly guy.
Gerald Mercer
Rating:
5.0
Brian went above and beyond to help me.
I've never had better customer service.
Sabrina Janzen
Rating:
5.0
Brian went above and beyond. Excellent experience.
George Wommack
Rating:
5.0
Customer did not leave a comment.
Derek Dunton
Rating:
5.0
6X12 trailer could use a tongue jack.
Tony Robinson
Rating:
5.0
Customer did not leave a comment.
Michael Comeaux
Rating:
5.0
Customer did not leave a comment.
Connie Floyd
Rating:
5.0
Great!!!
Rhonda Cardena
Rating:
5.0
Customer did not leave a comment.
Chris Forsythe
Rating:
5.0
Customer did not leave a comment.
Vicente Flores
Rating:
5.0
Customer did not leave a comment.
Paul Kimzey
Rating:
5.0
Customer did not leave a comment.
LaRae McEndree
Rating:
5.0
Customer did not leave a comment.
JEFFREY RICHGELS
Rating:
5.0
Customer did not leave a comment.
Nolan Barnes
Rating:
5.0
Customer did not leave a comment.
Drake Sacks
Rating:
5.0
Customer did not leave a comment.
Michael Browning
Rating:
5.0
Customer did not leave a comment.
CAROL Taylor
Rating:
5.0
Brian is super ... lots of good info on the area.
George Farris
Rating:
5.0
Customer did not leave a comment.
Randy B Blevins
Rating:
5.0
Customer did not leave a comment.
Craig Bruno
Rating:
5.0
Customer did not leave a comment.
Rodolfo Arenas
Rating:
3.0
It was closed when we dropped off.
Patrick Wall
Rating:
5.0
Customer did not leave a comment.
elizabeth okegbile
Rating:
4.0
Customer did not leave a comment.
douglas tejada
Rating:
5.0
Customer did not leave a comment.
Samantha Brown
Rating:
5.0
Brian was great.
April Smith
|
Overall Experience
Rating:
5.0
Great location and very helpful staff.
Emily Mangione
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Julie Barnett
Rating:
5.0
Brians place was great and they did a great job to take care of us. The problem was I had a reservation at Randys Small Engine & Mower Repair. I had made the reservation first trying online but the website would not work so I called and the rep insured the place would be open, me asking because it was a holiday. We were on a certain time schedule, and sure enough, Randys was not open. I had to call around til I found Brians Place and they quickly took care of us. I will expect a at least partial refund for the reservation not being confirmed, which I had been promised was absolutely confirmed. The website guarantees a $50 payment for the confirmed reservation.
terri greenway
Rating:
5.0
Nice place and people
TIFFANY ATCHLEY
|
Overall Experience
Rating:
5.0
great place
MIKE LIVELY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Moore
Rating:
5.0
Brian was very friendly and very helpful.
Sheri McCall
Rating:
5.0
Customer did not leave a comment.
Brian Gordon
Rating:
5.0
Customer did not leave a comment.
Linda Alder
Rating:
5.0
Customer did not leave a comment.
miguel munoz
Rating:
5.0
Customer did not leave a comment.
Charles Norton
Rating:
5.0
Customer did not leave a comment.
Charles Norton
Rating:
4.0
Customer did not leave a comment.
Larry Forinash
Rating:
5.0
Customer did not leave a comment.
David Carsten
Rating:
3.0
Customer Service was excellent, the staff was welcoming and very helpful.
Andrew Gross
Rating:
5.0
Customer did not leave a comment.
Tony Robinson
Rating:
5.0
Customer did not leave a comment.
barry shipp
Rating:
5.0
Customer did not leave a comment.
BRIAN GORDON
Rating:
5.0
Customer did not leave a comment.
MATTHEW VAANECEK
Rating:
5.0
Customer did not leave a comment.
Chesley Farina
Rating:
5.0
Customer did not leave a comment.
RICK SELBY
Rating:
5.0
Customer did not leave a comment.
BRIAN GORDON
Rating:
5.0
Customer did not leave a comment.
TONY ROBINSON
Rating:
5.0
Customer did not leave a comment.
BRIAN GORDON
Rating:
5.0
Customer did not leave a comment.
Chris Forsythe
Rating:
4.0
Loved the ability to drop off after hours with the app!
Chris Forsythe
Rating:
5.0
Customer did not leave a comment.
Grace Clark
Rating:
5.0
Customer did not leave a comment.
Tony Robinson
Rating:
5.0
Brian was very friendly and helpful.I was so happy to know we have a U-haul rental nearby. I will rent again from this location.
Donna McCutcheon
Rating:
5.0
Great customer service!!
karen mcpherson
Rating:
5.0
Can't think of a thing. Your employee was very helpful.
The facility was clean & easy to locate.
craig cascio
Rating:
4.0
Customer did not leave a comment.
DOUGLAS DAVIS
Rating:
5.0
be sure when customer to pick up equipment in Lipan it is there.
lonnie goolsby
Rating:
5.0
Customer did not leave a comment.
Michelle Dillard
Rating:
5.0
Answer the office phone.
GARY SMITH
Rating:
5.0
Customer did not leave a comment.
Chris Tidroski
Rating:
5.0
The trailer hitch I had, which was installed by a different U-Haul location, was too low for the trailer. The owner at Briansplace was kind enough to loan me a trailer hitch that would work. Super nice guy. Highly recommend this location!
Melody Allen
Rating:
4.0
Customer did not leave a comment.
PAMELA BUSH
Rating:
5.0
Very quick! Professional and personal service.
BRIAN GORDON
Rating:
1.0
I was originally told that I would get a 20 for truck for the price of 10 foot trick because there were no trucks available in Granbury Tx due to recent natural disaster (floods) that created evacuation of premises. Then I was told it would cost $65. When all was done, it cost over $100. Got to apartment and was not allowed to get furniture because no one was allowed in for more than 5 minutes. Truck was not used and $100 + was wasted. Thanks U-haul.. I will never use your company again.
Stasia Hickey
Rating:
3.0
The first location I was advised to drop off was non existent. There is no UHaul facility at 3088 W Washington in Stephenville Tx 76401. The other 2 facilities in Stephenville Tx were "full" and I had to drive 20 mi to drop off. Need to update your locations.
steve erck
Rating:
5.0
Customer did not leave a comment.
TONY ROBINSON
Rating:
3.0
very nice people!
bonnie snider
Rating:
5.0
Everyone I talked to was very professional and easy to work with.
We started moving in today and so far everything is fine.
Thank you,
Ed Dittrich