Customer did not leave a comment.Steven H.
Customer Reviews for Bridgewater Car Care
(U-Haul Neighborhood Dealer)
Bridgewater, VA 22812
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/28/2022 - 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would stop and take a quick look at the return truck with the customer when they came in, for better peace of mind.Eric R.
Had a flat tire on the unit after I loaded it and they changed the tire very quickly.paul N.
Your on line site was not working properly and they had to repeatedly try submitting the info.teresa R.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Levi W.
Customer did not leave a comment.Tobin K.
Customer did not leave a comment.STANLEYMARCELUS M.
Perfect small business knowing how to treat customers.Gary C.
I noticed that only 1 chain on the 5 x 9 trailer.JEFFREYLEE S.
At least take the time to remove the used coffee cups from inside the cab and sweep out the back.Christopher T.
Customer did not leave a comment.Phillip H.
Customer did not leave a comment.Jeremy M.
They only tell me where to park the trailer there was no offer of assistance to disconnect it. It was neither a negative newer positive experience. Luckily the equipment I had included a jack to raise it off the ball or I would not have been able to disconnect by myself. As a garage they could offer the mechanic come out for five minutes to disconnect but they didn't.Glenn W.
Not a thing everything was fine perfect haul from Virginia to IUP.Gene H.
Drop off location at nightFelicia E.
The service was terrible! My location was changed for no reason! Took me 2 hrs on the phone trying to get my Key code for pick up and ended up getting it on the app! Didn't no where the place was to drop truck off! Terrible service and will never use again! Will let everyone know also about the service!NATASHA H.
The locations were fine - but U-Haul central messed absolutely everything up. I had the rudest customer service rep ever call me AS I was pulling into the site I was supposed to pick equipment up at to tell me I had to go to a totally different location - no advance warning. When I tried to tell them I was on the road and couldn't take down information they just repeated themself and then HUNG UP on me while I was talking to them. When I finally sorted things out and went to the new equipment location, they DIDN'T HAVE all the equipment - just the trailer!!! Had to go back to the other location for that! Again, the centers themselves were great - they did EVERYTHING they could to make the mess U-Haul had left in all our laps right. But U-Haul right now is a joke. Will not be using in the foreseeable future - truly they worst experience with U-Haul I have ever had - and I made my reservation WEEKS in advance!! Also, you need to hire some better help ASAP (the phone customer service rep), or soon no one will want to go through the trouble of using U-Haul. You are becoming a painful joke.Bradley B.
Very nice, and understanding of having to go to two different locations.Christen R.
Hand truck was not available as reserved.Chae S.
My overall experience was terrible but had nothing to do with this location.Timmea W.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Lauren R.
Not helpful.Richard M.
Customer did not leave a comment.Zoe P.
Customer did not leave a comment.Nikki W.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Tracey W.
Customer did not leave a comment.JOSHUAEDWARD M.
Nothing/Jennifer made the process very easyMAURICE P.
Great location and great staff,MAURICE P.
Experience was awesome. People were very friendly! Will rent from them in the future!Adam F.
Customer did not leave a comment.Mark U.
Customer did not leave a comment.Damian S.
Customer did not leave a comment.Chris B.
Did not notify me to check for messages so I failed to confirm the condition of the truck before leaving. Everything worked out fine but remember not everyone lives attached to their phone.Timothy S.
Never got a receipt for my drop off after I dropped off trailerJoseph F.
Customer did not leave a comment.David E.
Making sure that the Equipment of the truck is clean and that the truck runs wellJANET P.
Customer did not leave a comment.Zachary B.
Better attitudeTracey W.
The woman that helped me was absolutely wonderful. Uhaul had changed my pick up location and I didn't know it. She was accommodating and absolutely beautiful. I wish I remembered her name. Thank you beautiful woman at the Uhaul rental!!Cj C.
Customer did not leave a comment.Dana W.
Customer did not leave a comment.Kelly V.
Nothing. Staff was greatMaurice P.
Customer did not leave a comment.Justin P.
The equipment was clean but the vehicle transporter strap was stuck on one side.FAITH D.
They were great to work with. They even coordinated straightening out mistake with which location I was to pick up the truck.Steven R.
this is a fraudulent transaction!!!Nicholas C.
Customer did not leave a comment.Jon Mark O.
Customer did not leave a comment.Robert K.
The truck and tow dolly had just been dropped, so there was no time to clean it up. The windshield was cracked. My blankets and appliance dolly were at a completely different location. None of that is the fault of that location. The woman there was as disappointed as I was and did everything in her power to make Uhauls shortcomings up to me. She was great and I am grateful for her. Uhaul has a responsibility to ensure that all of my equipment is on target and in good condition. Uhaul failed me and their location. I will never use or recommend Uhaul again.Brian H.
I would let your customers know ahead of time that they only need to drop the key off and not any paperwork. Thank you for your help!Autumn F.
There were no other U-Haul vehicles on the lot, other than a small sign that read â€œU-Haul rentalsâ€ and a key drop box on the side of the building, behind a parked car, could hardly tell I was in the right place.Brian W.
I reserved / rented a 12 ft truck around 10 days ago to move some materials and wished I had a larger truck so this time I reserved and rented a 15 ft truck and guess what...? It is the same exact size as before only this time they included the 3 extra feet above the cab? Not cool. I made it work but that is really poor form in my opinion. In fairness both the 12 ft and the 15 ft trucks were the same price but that is not the point. It would be so much better for the consumer if there was better consistency on how they are marketed.Alan W.
Customer did not leave a comment.Darrell R.
Customer did not leave a comment.Anitha W.
Customer did not leave a comment.Darrell R.
It was the best in price compare to others rigth on budgetLuis R.
Customer service was excellentConstance S.
Friendly staffMark U.
Customer did not leave a comment.Tashfia H.
Customer did not leave a comment.Ji Won K.
Customer did not leave a comment.AKI H.
Customer did not leave a comment.Melvin C.
Customer did not leave a comment.Nolan M.
Truck wasn't cleaned on inside. Cigarette ashes were in a spot on the drivers side door and cigarette butts were in the truck. No washer fluid was in the truck. The furniture pads I rented were not in the truck.Richard S.
Cab of the truck had trash in it and the floors and cup holder were dirty. I requested an appliance cart and got two furniture dollies and furniture pads. I wasn't informed about refueling prior to return, it may have been in the contract but is hard to read on a phone.Felicia G.
The initial check-in process after hours needs to be simplified. Once you get in the system it works well. Just a lot of hoops to jump through... and this is for any location.mike H.
Customer did not leave a comment.Carl L.
Very kind and helpful staff. The pkg deal offered to us helped us not only to move our daughter out of state, but for the extended time, we could use it as a vehicle while our car was being repaired. Thank you Jennifer!Jeff H.
After the miserable time actually getting my Uhaul location the people at the pick up location were very helpful and made the end experience great.Teresa L.
Fix the damaged truck. Faster pickup and drop off online.Rodney D.
Customer did not leave a comment.Volodymyr A.
Very kind and patient staff!Jean H.
Jennifer was super friendly and easy to work with. I appreciated her kindness during a very stressful time for our family!Teresa C.
I had planned to pick my uhaul up in one location. It was not ready so I was sent to another location farther away. I was told by the rep that I would receive a $50 discount and that my mileage would be discounted as well. I never received either of those two things and my card was charged the full amount. Now the rep will not return my calls or messages.Elizabeth E.
Customer did not leave a comment.Harold S.
The back of the truck had a good deal of dirt and some mud. Otherwise it was a good experience and quick service.Robert L.
Make the app user friendly. Hold times were very long. I had to call back five times before we could get my order number linked to my account so that I can pick up the vehicle. Finally ,the last person that I spoke to you was able to get us linked to my account so we could get the vehicle. Then, we had to verify our IDs several times. When I received the vehicle it was filthy. It had a dead squished mouse in the back and was disgustingly dirty. There were cigarette butts all over the inside. We were moving and it was pouring down rain and the truck was leaking and our mattresses were soaked. I was hoping to get the first vehicle at 9 a. M. It took several hours before I was able to actually pick it up because of all the issues. Terrible experience!Cynthia H.
Customer did not leave a comment.Bruce W.
Customer did not leave a comment.Ed K.
Customer did not leave a comment.Alexis G.
Convenient location.Patrick C.
Customer did not leave a comment.John F.
The drop off was very easy. ThanksDonald S.
The trailer I rented was not inspected prior to my renting it. I subsequently discovered a broken u-bolt on the spring shackle. I repaired this and continued on to my destination. I was told by Jennifer ( at Bridgewater) that upon turning it in (in Millinocket), I would be compensated for my expense/inconvience. The counter folks at Millinocket were at best very rude and unaccomidating.Collin K.
Uhaul needs to open more locations in Harrisonburg, Virginia. There used to be 6 or 7 uhaul vendors in H'brg. Now there's only 2. And this area has 3 universities, with over 25,000 students. There's more than enough business to support 5 - 6 uhaul vendors.Anthony B.
This was not my preferred drop off location. I was informed by phone during my move that my preferred location was no longer doing business with UHaul! You couldn't have told me that when I picked up the truck??? The location itself was not staffed after 5 or on weekends and was generally unattractive. My entire UHaul experience was entirely unsatisfactory and I will not be choosing you in the future or recommending you to friends.Robert S.
Customer did not leave a comment.Dan S.
Customer did not leave a comment.Charlotte W.
Very customer friendly and accommodating.William M.
Customer did not leave a comment.dean M.
Light on trailer out, rental facility unable to repair. Also, trailer leaked in the rain. Unacceptable!Greg H.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Julia M.
Fantastic customer service.David K.
We reserved this truck online and chose to use U-Haul app to pick up on a Sun since the center was closed. When we arrived, we went through the app process only to be denied access after sending DL and picture of driver. There is no reason access should have been denied. No contact number given to call and dispute either. Thank goodness an employee (Jennifer) was in parking lot and helped us out and finished the process for us. She was very professional and saved us!!!! We drove 3 hours to pick this truck up to move a college student out and was very disappointed when the process failed. Not acceptable business practice at all.Kevin N.