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KIRK E
Customer Reviews for Bridgewater Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was clean and easy to find. However the rental dollies and moving blankets were not inside the cargo bay.
Patrick CWhen I asked if there was anything I needed to do to check in the trailer, I was told no just park it. Later found out I needed to check it in online. This caused issues when UHaul asked us to return trailer but it was already done. They did correct the issue though.
THOMASWESLEY Cno suggestions Everything was most saisfaccory
John HJennifer was so kind! She was patient, knowledgeable, and very kind. I’ve rented U-Haul a numerous amount of times and she has the best customer service I’ve come across.
CHRISTY MJennifer was just outstanding to work with, answered all my questions and moved my reservation date up with a smile. Five thumbs up.
Erik AThe lady checking me out with my rental & then checking me back in was THE nicest representative that I have ever worked with. She was outstanding
Thomas HVery good experience! Jennifer was great!
Earl EThey always take care of me. Highly recommend them.
Jeremy MWould stop and take a quick look at the return truck with the customer when they came in, for better peace of mind.
Eric RHad a flat tire on the unit after I loaded it and they changed the tire very quickly.
paul nYour on line site was not working properly and they had to repeatedly try submitting the info.
teresa rPerfect small business knowing how to treat customers.
Gary CI noticed that only 1 chain on the 5 x 9 trailer.
JEFFREYLEE SAt least take the time to remove the used coffee cups from inside the cab and sweep out the back.
Christopher TSuper
LARRYBURTON FThey only tell me where to park the trailer there was no offer of assistance to disconnect it. It was neither a negative newer positive experience. Luckily the equipment I had included a jack to raise it off the ball or I would not have been able to disconnect by myself. As a garage they could offer the mechanic come out for five minutes to disconnect but they didn’t.
Glenn WNot a thing everything was fine perfect haul from Virginia to IUP.
Gene HDrop off location at night
Felicia EThe service was terrible! My location was changed for no reason! Took me 2 hrs on the phone trying to get my Key code for pick up and ended up getting it on the app! Didn’t no where the place was to drop truck off! Terrible service and will never use again! Will let everyone know also about the service!
NATASHA HThe locations were fine - but U-Haul central messed absolutely everything up. I had the rudest customer service rep ever call me AS I was pulling into the site I was supposed to pick equipment up at to tell me I had to go to a totally different location - no advance warning. When I tried to tell them I was on the road and couldn’t take down information they just repeated themself and then HUNG UP on me while I was talking to them. When I finally sorted things out and went to the new equipment location, they DIDN’T HAVE all the equipment - just the trailer!!! Had to go back to the other location for that! Again, the centers themselves were great - they did EVERYTHING they could to make the mess U-Haul had left in all our laps right. But U-Haul right now is a joke. Will not be using in the foreseeable future - truly they worst experience with U-Haul I have ever had - and I made my reservation WEEKS in advance!! Also, you need to hire some better help ASAP (the phone customer service rep), or soon no one will want to go through the trouble of using U-Haul. You are becoming a painful joke.
Bradley BVery nice, and understanding of having to go to two different locations.
Christen RHand truck was not available as reserved.
Chae SMy overall experience was terrible but had nothing to do with this location.
Timmea WNot helpful.
Richard MNothing/Jennifer made the process very easy
MAURICE PGreat location and great staff,
MAURICE PExperience was awesome. People were very friendly! Will rent from them in the future!
Adam FDid not notify me to check for messages so I failed to confirm the condition of the truck before leaving. Everything worked out fine but remember not everyone lives attached to their phone.
Timothy SNever got a receipt for my drop off after I dropped off trailer
Joseph FNothing
Brian WMaking sure that the Equipment of the truck is clean and that the truck runs well
JANET PBetter attitude
Tracey WThe woman that helped me was absolutely wonderful. Uhaul had changed my pick up location and I didn't know it. She was accommodating and absolutely beautiful. I wish I remembered her name. Thank you beautiful woman at the Uhaul rental!!
Cj CNothing. Staff was great
Maurice PThe equipment was clean but the vehicle transporter strap was stuck on one side.
FAITH DThey were great to work with. They even coordinated straightening out mistake with which location I was to pick up the truck.
Steven Rthis is a fraudulent transaction!!!
Nicholas CThe truck and tow dolly had just been dropped, so there was no time to clean it up. The windshield was cracked. My blankets and appliance dolly were at a completely different location. None of that is the fault of that location. The woman there was as disappointed as I was and did everything in her power to make Uhauls shortcomings up to me. She was great and I am grateful for her. Uhaul has a responsibility to ensure that all of my equipment is on target and in good condition. Uhaul failed me and their location. I will never use or recommend Uhaul again.
Brian HI would let your customers know ahead of time that they only need to drop the key off and not any paperwork. Thank you for your help!
Autumn FThere were no other U-Haul vehicles on the lot, other than a small sign that read “U-Haul rentals” and a key drop box on the side of the building, behind a parked car, could hardly tell I was in the right place.
Brian WI reserved / rented a 12 ft truck around 10 days ago to move some materials and wished I had a larger truck so this time I reserved and rented a 15 ft truck and guess what...? It is the same exact size as before only this time they included the 3 extra feet above the cab? Not cool. I made it work but that is really poor form in my opinion. In fairness both the 12 ft and the 15 ft trucks were the same price but that is not the point. It would be so much better for the consumer if there was better consistency on how they are marketed.
Alan WIt was the best in price compare to others rigth on budget
Luis RCustomer service was excellent
Constance SFriendly staff
Mark UTruck wasn’t cleaned on inside. Cigarette ashes were in a spot on the drivers side door and cigarette butts were in the truck. No washer fluid was in the truck. The furniture pads I rented were not in the truck.
Richard SCab of the truck had trash in it and the floors and cup holder were dirty. I requested an appliance cart and got two furniture dollies and furniture pads. I wasn't informed about refueling prior to return, it may have been in the contract but is hard to read on a phone.
Felicia GThe initial check-in process after hours needs to be simplified. Once you get in the system it works well. Just a lot of hoops to jump through... and this is for any location.
mike hVery kind and helpful staff. The pkg deal offered to us helped us not only to move our daughter out of state, but for the extended time, we could use it as a vehicle while our car was being repaired. Thank you Jennifer!
Jeff HAfter the miserable time actually getting my Uhaul location the people at the pick up location were very helpful and made the end experience great.
Teresa LFix the damaged truck. Faster pickup and drop off online.
Rodney DVery kind and patient staff!
Jean HJennifer was super friendly and easy to work with. I appreciated her kindness during a very stressful time for our family!
Teresa CI had planned to pick my uhaul up in one location. It was not ready so I was sent to another location farther away. I was told by the rep that I would receive a $50 discount and that my mileage would be discounted as well. I never received either of those two things and my card was charged the full amount. Now the rep will not return my calls or messages.
Elizabeth E