Customer Reviews for Bright Works Cleaning Services
(U-Haul Neighborhood Dealer)

193 reviews

412 SW Adams Blvd   Bartlesville, OK 74003

(918) 213-4809

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 4 pm
Special Operating Hours
  • 8/24/2022: Closed

Services at this Location:

Contact Us

(918) 213-4809

412 SW Adams Blvd
Bartlesville, OK 74003

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 4 pm
Special Operating Hours
  • 8/24/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Robin was a hoot, very busy with lots going on when I returned the trailer.

Patricia Y. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

sean K. 
Rating:
5.0

Everything was great.

lorenzo O. 
Rating:
5.0

Customer did not leave a comment.

fred B. 
Rating:
4.0

Customer did not leave a comment.

STEVEN P. 
Rating:
3.0

Customer did not leave a comment.

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Nothing really needs improving. I had a really good experience!

John B. 
Rating:
1.0

*Make sure you have the vehicle I reserved *When someone returns a vehicle inspect it yourself *Verify the gas tank yourself *Make sure the key is returned with the vehicle

Robert M. 
Rating:
5.0

The woman who assisted with the return was a delight. That entire experience was a complete opposite from the pickup. She even called on the morning of our return day, to welcome us to Bartlesville & confirm drop off or extension. Her customer service is over the top.

HAYDEE Q. 
Rating:
5.0

Customer did not leave a comment.

JESSE H. 
Rating:
5.0

Customer did not leave a comment.

DARRELL S. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
4.0

Customer did not leave a comment.

Dava D. 
Rating:
3.0

Customer did not leave a comment.

alan R. 
Rating:
3.0

I think the person working at the time might need a little more training because she was unable to find the UHaul location where we wanted to return the trailer. My husband told her I would send her the info, which I did. It was shown as the return somewhat if you followed the order # but when you pull up our account it showed that it was to be returned to OK instead of TX.

BobandLaura P. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Truck seemed to rev very high before shifting to final gear. Turning the wheel for corners made some "odd" noises!

Del C. 
Rating:
5.0

Customer did not leave a comment.

pete B. 
Rating:
5.0

Open hours very flexible…

Hiram Walter Y. 
Rating:
5.0

The lady helping me on Wednesday was very polite and very helpful. She is an asset to your company! I enjoyed working with her.

Shelli R. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
3.0

The right rear signal light would not work all the time. I believe it was the wiring on the trailer. Not a safe way to pull a trailer.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Jeroid J. 
Rating:
5.0

Customer did not leave a comment.

tammie R. 
Rating:
3.0

Truck was clean and ready for me on arrival My first redflag though was the size of the truck. Website shows a different truck photo than what we recieved. Second redflag was the 24 hour windshield tap on the windshield indicating it had just been replaced. Upon further inspection the windshield gasket moulding was not firmly attached on any sides and i had to continuely stop every so often to check it, push it back in place, and in a couple spots tape it down so it wouldnt fly off. Third issue was the wipers. Good thing we didnt hit any rainy spots. The passenger side wiper was just a metal frame with no actual wiper blade installed. The drivers side was so warped and twisted it wouldnt even function. Everything else was in okay shape

Nathanael H. 
Rating:
3.0

the people was very nice . My only problem is when i went to pick it up NO ONE was there ,i got a ride there . i was very akward , i had to ask my ride if they could take me back home .i had people waiting for me , i made a reservations , so i seen where there was a reservation garrentee 50 bucks if your truck isnt ready to go at the time of yiur reservation . customer service hung up on me i returned the truck on time with more than plenty of gas and clean inside and out . i kept my end of the deal . waiting for uhual to keep theres.

cynthia R. 
Rating:
5.0

Very thoughtful manager who wanted to make sure the vehicle was clean and perfect.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

ARNOLDUS V. 
Rating:
4.0

Customer did not leave a comment.

connie S. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Corbie H. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
2.0

I gassed it up was charged x tra. Scam

DONALD S. 
Rating:
3.0

Customer did not leave a comment.

Connelly R. 
Rating:
1.0

Have the back of the truck prepped and cleaned before you rent it out. Don't try to charge people for things they shouldn't be charged with. Poor overall experience from the renters to management.

BRET R. 
Rating:
3.0

Truck's windshield washer system was broken, causing the liquid to leak down the hood.

William K. 
Rating:
5.0

Customer did not leave a comment.

Corbie H. 
Rating:
5.0

The lady who helped me did an excellent job She was very friendly and helpful. D She was able to get my truck ready in a timely manner, it clean and well kept

Ricqua G. 
Rating:
5.0

Customer did not leave a comment.

Cathy J. 
Rating:
5.0

Very friendly and helpful staff.

Rick B. 
Rating:
5.0

A++ VERY HELP AND FRIENDLY

Corbie H. 
Rating:
5.0

Not much. A great experience with awesome customer service!

MARSHA C. 
Rating:
5.0

Customer did not leave a comment.

Corbie H. 
Rating:
5.0

Very good people. Easy to work with.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

People were very nice and Polite. Very professional. They always have exactly what I need for my move. They are the only place in town that always has what you need. I would have to give them the highest marks that U-Haul can give them.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE L. 
Rating:
5.0

Customer did not leave a comment.

Katherine P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
1.0

Customer did not leave a comment.

Charley N. 
Rating:
4.0

N/a

KAYLA G. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
2.0

Truck had check engine light on, and barely ran when idling. It did not have working air or radio. Glad my move was not a long distance. Online check in was awkward and lady didn't have keys in the check out lock box, as app stated. Reservation was supposed to be picked up at different location, buy it was changed day of move, with no notice. Not happy with uhaul at the moment, just glad this move is over.

Ashley L. 
Rating:
1.0

Quicker pickup of equipment. Took well over an hour even though I did the online checkin ahead of time. Agent had to change my vehicle twice because it was double booked then milage was not correct on truck so that was another issue. Was not pleasant and put me well behind schedule for movers.

Amanda H. 
Rating:
5.0

Very helpful

BETSY B. 
Rating:
3.0

Nothing

judy K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD WAYNE B. 
Rating:
4.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
5.0

Price was not what was given at time of reservation, $120 for 3 days plus utility dolly$30 somehow came to $229 for in town move that put 28 miles on truck, a lot of hidden fees apparently

BRYON W. 
Rating:
4.0

Clean the office.

Dominick A. 
Rating:
5.0

Customer did not leave a comment.

Dominick A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

NA

JOSEPHINE C. 
Rating:
4.0

Customer did not leave a comment.

BEN AUDIE W. 
Rating:
3.0

Customer did not leave a comment.

Billy C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

None. Robin at this location was amazingly helpful and kind. She worked so hard to make sure I had what we needed! We appreciate her so very much!

LIAHONA L. 
Rating:
5.0

Customer did not leave a comment.

TERESA G. 
Rating:
3.0

Was not happy that I reserved and thought I was getting a 20ft and someone changed it to a 26ft and charged me for the 26ft. If I wanted to pay for a 26 ft I would of reserved a 26ft

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

DARLENE M. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

none

GEORGE G. 
Rating:
5.0

Staff was so friendly and SO helpful. They worked very hard to ensure that I had a truck available when my son needed one. Great job explaining all the requirements for return (unlike other locations in other cities recently used). This was the 3rd uhaul rental in 3 months for one-way rentals and best location by far. This location was outstanding.

CRIS B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

I was very happy with the service I received from your establishment!!

CAROL R. 
Rating:
5.0

Customer did not leave a comment.

CONNIE B. 
Rating:
5.0

Customer did not leave a comment.

Lesley M. 
Rating:
5.0

Very nice people. Super helpful and care about ther clientele

BARBARA K. 
Rating:
5.0

Very good experience.

Paul B. 
Rating:
2.0

The site had multiple customers and only one attendant so we had to wait for assistance. The truck was not available at the desired time. However, I am not sure this was an issue with the location.

Deaven C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

Micah W. 
Rating:
5.0

The service was very good.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

Cody R. 
Rating:
5.0

Customer did not leave a comment.

CONNIE B. 
Rating:
5.0

This location was by far excellent. Even After after the worse experience with U-Haul this particular location was able to satisfy my needs at the very last minute way. My problem was with the call center not verifying the truck that I was supposed to have last minute phone calls about not having Available truck for me when the reservation was made a month prior to rental

Marshayla R. 
Rating:
3.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

OSCAR V. 
Rating:
5.0

Customer did not leave a comment.

RABECCA H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top