Add one more employee.
Calvin B
Customer Reviews for Britches and Boots
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The paper work was straight forward and easy to follow. Customer service was great. Equipment was in like new shape. Thank you so much.
Randy GThe rate on the equipment said one thing and I was charged something totally different
Sonya JHe had a great attitude and service at the terry ms location
jamie bDog hair everywhere. No appliance dolly. Less than 1/4 fuel in tank to start. No protection blankets. Did not have moving equipment i needed most. Will do business with a better equipped store next time.
Walter TMake sure the Reservation is there and if you don't have what the customer reserved then you make it right not charge more money and give them a hard time
NICHOLAS BWe got re-routed here from your 2303 US Hwy 80 -who were very RUDE & NOT helpful at all.
Paul RN/A
Teresa MVery helpful and friendly. Understood my issue
Yasmine SI generally let Mark set up my moves just a lot easier
HARRY EFor the rental place none. It was great. For uhaul and customers, why offer things for the move you don't have in the location you are renting from? If you are renting far out fine, but if it's close you won't get the items before the move.
Brian PBetter attitude from the rental agent, older white gentleman who didn't have a personality.
JAMES DGreat location-very safe, easy to get in and out of, super helpful staff, best location I’ve ever rented from.
LISA BMark was great set up my move for me
HARRY EOrder had a dozen blankets reserved. The facility informed us that they did not have blankets for our order. The representative did allow us to use 3 blankets that were in another truck free of charge. However, we were charged for the use of a dozen blankets for our entire rental time by the representative that we returned our truck to - which was the same location as pickup.
Jeff Gmy main problem is the way the rep handeled the transation. { Mark } he told me he was on the verge of calling and reporting the van stolen ; eventhough we had spoke the day befor and i had tried to update my credit card via his instructions. i told him i needed one more day. the first thing he said to me when i returned the van was qoute ; i was just fixing to call and report it as stolen. the guy is an idiot
Kenneth SI would expect a clean trailer. This one had a lot of hay in it. Also I had a reservation for a bigger one and when I got there from Texas (8 hrs away) they didn’t have the one I reserved!! Why? The closest one was 40 miles from that location. Not good. Poor customer service at this location also.
Kevin HVan smelled like cigars and had ashes of cigars all over the place.
RICHARD SWhen I return the U-haul, I should get a refund on the miles I didn't use.
Keilani VWhen we made it to the location they did not have a van available like it said they would when I reserved it online. So we ended up having to pay way more for a bigger choice.
Damon HVery friendly staff
WillieR HThere was no one there available to help hook up the trailer.
LESTER LThe equipment was in poor working condition and not clean. The gentleman was polite and courteous. But, I was owed a $50 credit for the prior location’s failure to have the guaranteed equipment and I had to go to another location 15 miles away and was owed 30 additional miles for my rental.
Edwin CEverything was quickly and professionally done.
JOE TThe cab smelled strongly of cigarette smoke, and there was fast food trash under the passenger seat. Otherwise a good rental experience.
Robert BGreat customer service
Shirley CEverything was professional
angela lNot really a full service U-Haul facility. really a retail clothing store. No dollies or furniture pads. Very limited selection. Nice people. Great truck. I had no issue with Britches and Boots. My frustration was with the U-Haul reservation process. Was sent 50 miles away from what I requested. Didn't have the truck I wanted after 30-day reservation period. Very poor logistics!
Harold WThey were very helpful l will rent from them again
WILLIAM PReplace the man who is the contact there.
Kenneth BMckenncy was great
Maggie MService was beyond helpful and informative.
Patricia CThe lady who did the paperwork when I picked up the trailer was awesome! She should definitely be employee of the month!
Brian ANicest Uhaul location we have experienced out of the 8 trucks we have used this year
Vicki SFirst and foremost, I was informed the morning of my pick up that my pick up location was changed to a location that was 3 hours away when the location in Clinton, MS could have informed me when they found out which was the day before and after speaking with someone at that location they said that they thought I had been informed already. Secondly, the truck was so dirty! I didn’t find out until I made it to my destination after the movers brought my items off of the truck. I couldn’t believe that my furniture was in the condition I found it in. I am so disappointed in the services and my entire Uhaul experience. I was supposed to get my first month of storage free and upon arriving there I was informed that my storage was given to someone else and instructed to go to another location and when I got there, I had to pay $109 up front which was not the contract agreement. I am so disappointed. I never expected my experience would be like this. For improvement of the next customer, please don’t do to them what was done to me.
Tonia GI also want to commend the employee at the Gray's Truck location in Clinton, Ms. I originally went to pick-up a trailer there but all they had was a 5 x 8 and I really needed a 6 x 12. The employee stopped what he was doing and found the trailer I needed at another location. and made sure I had directions to get there.
Mike JI would rent from them again. Service was great!
Kenneth BEasy location. Great customer service. No real recommendation on improvements.
Jeremy KImprove CUSTOMER SERVICE! This location offers little assistance in trailer connection. The customer is expected to do everything from putting the trailer on the hitch to hooking up safety chains, light connections, etc. I was told “when you get it hooked up, come back inside and let me know, so I can take a picture “. I’m 73 yes old handling a dolly to put the trailer on the hitch.
Randy SGreat Job
Sidney VIf I rent a truck in one location, it’s for a reason...convenience. When I went to get the truck, the guy told me I’d have to drive 30 miles to pick it up.
vick aAnother Great place.
Jerry SGreat place to pickup a uhaul rental
Beau BI called for a price check on a tow dolly before I drove all the way to the store. I was told one price on the phone, but when I got to the store to purchase the item, I was told another price. Just so good I had the amount of money to cover the item. The tow dolly only had one working light. I told the salesperson of the matter before I left the store lot, and all I was told was ok, thanks for letting me know. I was not offered a discount on the item that was quote to me at a wrong price, nor was I given a discount not offer to get another tow dolly for the one that was not work. Not great customer service.
Sandra RExcellent and friendly service is given at this location. Everything is clearly communicated with no hidden costs added. I will definitely use and recommend this location to friends and family.
TAMMY ANothing i have rented from this location more than one time great group people very helpful. And may i add this is mississippi my home state so this is just how ms folks are helpful and nice. Billy.
billy mThey need help getting trailer attached to vehicles. Customers have to do it all themselves.
James CI was charged for two day rental when we only had it for one day less than 24 hours and they winky call me back. Been trying to call them since Monday and today is Thursday. Please call me to discuss this 985-759-3059
Benjamin BGreat pick up, and drop off, customers service was great
Shawntrell WTammy at Boots and Britches in Byram, MS, was very helpful and professional. I'll definitely be back for future rentals and recommend this location to friends and family.
jason mMy experience was terrible I was lied to reguarding the daily amount I would be charged. They were not helpful at all and didn’t try to resolve the situation in any way. Seems like lying and cheating is their way of screwing customers out of their money. They are like everyone else now days very misleading by adding on excessive hidden charges
edward j