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Tisha W
Customer Reviews for Broad & York Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trucks shocks were bad. Horrible ride, bouncing, vibration, and overall very uncomfortable ride over bumps. Truck out of alignment as well pulling hard to the right.
Howard WI had issues with the 'self serve' pick up online. Customer service via phone was very helpful. I would suggest advising customers to use Google browser. My alternative browser seems to have been the issue.
Lee RI understand bad weather can cause havoc but please try keep parking lot areas free of ice while picking up the vehicles.
Gareth RAlways do great work
DHAN SPickup on a Saturday when I could have all 9 people to assist was horrible. IT IS YOUR, WEBSITE, NOT THE PICK UP LOCATION!!! THAT WAS THE PROBLEM!!!!
ROBERT TI haven't found anything that needed improved, my experience with this company was great. Robyn had the truck and dolly ready to go when I arrived. Robyn is very nice, friendly and has everything in order so it's easy pick up and easy return. Thank you Robyn for the excellent service.
Holly CDid not have a ramp
Karen WVery easy to work with. Very friendly and accommodating.
Brett SThe app would not let me drop off after hours, I just let the truck and put the key in the drop off box with a note.. Shouldn't be that hard to return the truck..as long as the key and truck are returned with more gas then I had when I picked it up..I should be all set
Karen CNeeds to have a designated area for rental returns
Kimberly TWonderful location with super friendly staff. Would highly recommend to others in the area.
Alexis DThis location is always great for service. Bob was personable & professional. Robin also delivers great customer service. No improvement needed here. Colonel Karen Thompson
Matthew TBob and Robyn are both great! They had my truck ready and the dollie was already in the back. I needed the truck an extra day at the last minute and called to see if it was available. Robyn checked and it was still available, Robyn put me in for the extra day. I dropped off the truck after hours, dropped the key in the secure box. It was so easy. I received the ending receipt in my email. It's really nice working with Bob and Robyn, they are really nice people and they will do what they can to help you. This is an all star location ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Holly CRobyn was great and would recommend. Very easy process.
Justin JThe cell service is horrible. I wasted over an hour trying to use the app here, receiving and returning the truck. There should be wifi at the very least. The truck sounded like a '79 Ford pick-up with an exhaust leak.
JASON LOverall, very confusing/frustrating process. I called multiple Uhaul locations to ask questions,get rates, and get things set up. Plans ended up having to change because of my pick up location being changed, total pricing was unclear, and I still am unsure of how much I was actually supposed to be charged. I might have done things differently if I had clear expectations/rates but this was not the case and made the whole experience very confusing/frustrating. This was my first time needing to rent a Uhaul and it left a bad taste in my mouth.
Jesse LThe 24/7 mobile check-in was a disaster. I was not able to see what was required for check-in until I got to the location at the designated pick-up time. I was asked to upload many documents and information on the spot, such as a phone number that U-Haul would need to call to verify as my emergency contact, or my passport, which I did not have on me! I had to do this all with poor Internet connection, because the Verizon cell service in that area was poor. So, I just gave up, and waited 45 min for the U-Haul office to open at 9am. The woman there was super helpful. 10/10 for the in-person care and experience. 1/10 for the online check-in.
Zachary JI get more charge then in contact, I need to pay 82 dollars but they take my 125 dollars with no reason. I put returns at after 6 hours in the drop up box’s But they charge of 24 hours with 125 dollars They take more from my credit cards.
Dil BAgent was very helpful (female / didn't remember her name), when I needed the truck after hours and I'm not experienced enough with smart phone to do the account setup, upload pictures etc. She offered an alternate plan. Your rates, compared to Penske are very good. Thanks for a good experience.
Greg SDo not overcharge for gas, my gas was filled back to where it was when I got the truck, yet I was charged $26 for gas.
GRACE BVery friendly staff.
Charles HDon’t try to charge twice, make sure it comes with everything paid for, more simple ways to pick up and drop off.
Ethan LBob was very kind and helpful!
David LBob provided excellent customer service!!
Pam CCheck-in and drop off were smooth and speedy. They had our truck ready for us and it was clean and ran well. Great experience overall! Will definitely be returning to this location if I need a UHaul in the future.
Louis DFYI, 10' PVC fits at an angle in the cargo van, not straight in.
ADAM HFriendly service and the truck was ready to go and had no problems.
Kenneth LThe customer service was amazing. I don’t have any suggestions.
James LPoor customer service. I ordered over a month ago an appliance dolly and this location removed it from my reservation without so much as a call or email to let me know. Then uhaul wanted me to drive out of my way and pay them additional money in mileage and waste my time when trying to move to get it from someone else. I will not recommend uhaul or this location to anyone.
Sara MRent extra blankets. The six on the truck is nowhere near enough
Geoffrey HBob on duty, was outstanding. But that’s not the location I was suppose to pickup the truck. It was total of 40 miles out of my way. Even thought I reserved my truck in advance, I was informed the night before that the place I reserved it from did not have it and my pickup location was moved. This is unexpected and not acceptable, but what to do when you planned this move in advance. I appreciated that fact that they upgraded the truck, but when gas pricing are so high, all it did was cost me more on gas, especially when I had to drive an extra 40 miles. I did call the Columbus dispatch number to confirm why a truck is not available, all they kept saying there are non available.
Marwan KThis was the first time renting a truck for a long-distance haul. Very satisfied with the experience.
Elizabeth PRobin is rude as hell to every customer. And you can clean the back and she’ll still try to charge you. Don’t go here
Miranda WStaff personable and knowledgeable. Good experience.
KAREN TThe quoted price was wrong. I ended up paying over $200 more than what was quoted as being the final price. I ended up paying almost as much as I would have if I had paid a company to move my house for me. So what was the point? They don't even offer military discounts and customer service was terrible.
MATTHEW WNothing. Was a first time rental for me. Everything was explained, went perfect. Pleasant and friendly. Would recommend to any one.
Jeanne BAfter hearing about all the hidden or surprise fees and horrible experiences some have experienced, I didn’t know what to expect when I had to rent a small truck. Luckily my experience was very good. I told them how long I would need the truck, and about how many miles I expected to drive and they gave me an estimate of the complete final price. When I returned the truck, I was pleasantly surprised that the final bill was within $7 of the estimate. The staff was also very friendly and I would not hesitate to rent from them anytime in the future.
James HThe ap didn’t work. The emails didn’t work. I was logged into Wi-Fi on my car. I spent hours trying to get the online rental to work. What a disaster. I will NEVER rent online again. If it weren’t for Bob from this location answering the phone on Sunday I would be without a moving van. U-Haul needs to get it's program together. I spent two plus hours on hold trying to complete the rent al on a dang truck. I cannot stress enough how awful it was to think I wouldn’t have a truck on moving day.
Mara PGreat experience. It felt nice and professional.
Leslie bVery friendly and professional
Jessica AThe young lady was very nice and helpful
James WBob was very pleasant to work with!!
LATRINA BStaff was excellent very knowledgeable of everything
GREGORY MRobyn was very professional and helped. Wonderful experience.
CHRISTOPHER Kdo not change anything
DANA Krobyn did a fantastic job with our accommodations
JAMES CPerfect! Employees were very polite and professional! Excellent!
RICHARD MEverything went well but I question why I had to wear a mask when the guy behind the counter did have one on ?
JEFFRY BPoor cell reception in the parking lot. Must go near the street!
Stephen HIt was a great experience. I’m using them again in the future.
Samuel SDirty vehicle.
TIMOTHY R