Customer Reviews for Broadway Convenience Limited

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Broadway Convenience Limited

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SCOTT H. on

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After booking online , travelling from halifax to Sydney, I get to location and the trailer was not available. Then all of the sudden my reservation was cancelled . Pretty strange . Had to got to 4 different dealers to finally get a larger trailer than required. Waiting to hear back from their complaints department as to what my charge will be and if they will go good as per the website for the 50 dollars guaranteed if my rental is not available.

John Roderick M. on

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Customer did not leave a comment.

Helen L. on

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Have more employee training.

Dana J. on

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Make sure the equipment is repaired properly..the back latch on the trailer was not operating properly ..therefore there was water seeping in and a lot of dust on the items that were stored inside..even though I didn’t travel on any dirt roads ... Make it easier to switch equipment with other dealers ..

Karen T. on

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Tim M. on

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Gary B. on

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very abusive, threaten us, was going to call police on us, did not understand english very well.

Vera B. on

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kenneth l. on

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this is my second time renting at this location. they treat you great and are very helpful

Cassidy M. on

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We waited an additional half hour after dropping the truck off to recieve our leftover cash refund, and the didnt recieve very friendly customer service. The back of the truck was also pretty disgusting would hurt to sweep or mom them and regularly maintain them for when they arent being used between customer.

HISHAM S. on

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The truck had a mechanical and engine problems. So it is very hard to drive.

rozina o. on

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Service was horible. Cost me alot more than i was told. Was insulted upon return about the truck being dirty on the outside when the roads were a mess. Truck was cleaned off of sniw when we picked it up. And i asked for the smallest truck n was told it was a 15 footer n when i got there they had a smaller. So i got ripped off plus insulted

Danielle G. on

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This was the worst experience I have EVER had with U-Haul and I will not be recommending this location to anyone. Very dissatisfied customer.

tressa w. on

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take pic's of everything making shore you have clear shot of gas Gage to avoid getting ripped off as i did for 10.00 dollars It cost me 30.00 dollars to go from Sydney to Glace Bay to new Waterford back to Sydney. Last fall II went Sydney,Glace Bay,Sydney,Glace bay,two trips across town and back to Sydney. 45.00 for gas.dose this sound right?

Donald P. on

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it was hard to guage how much gas to put in it at the end.. It wasn't full when I got it so hard to judge

Muhammad S. on

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kavarbir s. on

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Not even close to "customer service". I won't recommend anyone about your services.

Anthony M. on

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They were very rude and when I had questions they were dismissive and I was told it wasn't their problem.

Elizabeth M. on

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very efficient. Thanks so much

JAMES S. on

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JAMES S. on

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Xingye W. on

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Catherine H. on

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It takes way to long to rent a truck. Last year I was there for a hour or more and this time it was the same. The truck that I wanted wasn't there so we rented the bigger one that was harder on fuel.

Karim A. on

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rose l. on

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Anne M. on

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Amanda O. on

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The store owner was beyond rude and lied to me. He told me I was being charged for extra km but when I read the bill it started an extra day. He wouldnt explain his self and just started speaking louder and louder at me. He was extremely disrespectful towards me. As other customers where in the store he would stop our conversation to tell at others. I would never EVER deal with this drop ott location again. this place should be shut down.

Cory D. on

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Customer did not leave a comment.

marlow m. on

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Obviously our van was brand new as it had minimal kilometers on it. We weren't able to rent a car for our family reunion, but the van rental turned out even better. We were able to transport chairs, tables and food between venues. We plan to book again in 2023 for the next reunion. The air conditioning worked great in the hot hot weather, and sitting up so high was wonderful for enjoying the views.

Mahfoudh T. on

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The truck is very old and noisy(maybe muffler problems?) but clean. People at the location are very friendly and worked quick and punctual.

Vera B. on

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Robert B. on

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Charged us for extra day that we did not use. Sent us to a location 45 mins away that didnt even have the truck in the first place. Then charged us an estimation of gas. But we drove 45 mins out of our way both ways for no reason. Spitting mad is an understatement.

DONALD R. on

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Customer did not leave a comment.