Nothing. They were friendly, prompt, had the truck ready, gave us tips driving it when we confessed we were a bit nervous driving the truck.
Alexandra Bozan
Customer Reviews for Broadway Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not enough room for a 20 ft truck area is limited
Juan SantiagoBroadway sunoco always does a great job
John RodriguezContinue doing great service.
luis medinaThis is the second time they charged me three times extra
Abul BaigBilled for items I did not receive
Michael KlugmannThey change the location of pickup randomly
Abdelkarim BouazzouThis office also closed early. The gas attendant helped us get in touch with someone who again was able to close the account with us via phone.
DORY WHEATLEY-HIGGINSShould have a code outside drop off box to inform someone that truck was dropped off. Online sometimes won’t let you get on to return or check out
Ronald MeggettAwful pick up experience. App doesn't work. Charged $50+ for gas even though I put $5 worth in to cover the 8 miles I drove so clearly there's a scam to enter the wrong fuel level which I couldn't verify before picking up the truck and as I was forced to wait over 30 minutes to get the truck, I was late and didn't think to check. U Haul is awful overall, not specific to this location
Russell FrancisGreat service
Tinaya BrownNo comments for the pickup location; however U-Haul switched my pickup location without notifying me which delayed my pickup and having me to go to two separate locations. This is the second time that has happened to me and not happy about it
rebecca shinThe gaz you said was 3/8 is wrong he was 1/4 and when I dropped the Van I put more gaz Thant what you give me
Salim BencheikhI gave it a poor rating because I was supposed to pick the truck up in Madison, NJ. However, the day before my move I received a text telling me my truck would now be in Jersey City, about an hour from where I live. Moving is stressful enough but now I had to contend with going quite a bit out of my way to get the truck so that I would be ready for an early morning move. One would think that U-Haul would try to help customers by finding a way to reroute a truck to the agreed upon pickup location. However, the rep I spoke to on the phone could only tell me that the original truck forMadison was in the shop.
Mike DalyExperience was over all good and staff was also very supportive
vikram thakurThank you all at that location . Everyone was helpful didn’t wait at all
SHEIK TRICEFriendly service but my truck had a broken window wiper which I didn't find out until I needed it. It started raining glad I only had an hour left on my trip. Had to switch the good wiper to drivers side to see so got a little wet
MICHAEL ROMANEverything went well. First time renting a uhaul and the man Danny was great. The van was ready, running and warm when I got inside.
JACQUELIN MELENDEZIt is great the way it is now.
LUISE MEDINAgreat service
Fady Ghaliit was very fast and easy to set up the reservation and the customer service from the location on broadway was great. i will definitely be using that location again .
RAFAELA GUZMAN-REYESWell this applies to this location specifically not sure of the others but .. upon arrival my uhaul needed to be transported to the station that ended up adding 1 mile to the rental charge which I had to get reimbursed for .. So for improvements I recommend space for uhaul vehicles on the lot not off just is safer and more convenient that way other then that everything else was perfect
MARCOALEXANDER CACERESTreat your customers better
ALEXANDER ERIKSSONGreat professional service
LUISE MEDINASunoco U-Haul at 55 Broadway provides excellent service
JOHN CADORINIThe entire crew was so helfpful. I pre checked in, the rest was a breeze! Thank you Broadway Sunoco!
Juanito MontecilloVery friendly and helpful staff. Will use this location again
JOHN CADORINIReally friendly and helpful gentleman helped me. He has a great sense of humor and knows how to treat customers. A rare find these days.
robert Garthea bit disheveled in appearance but my vehicle return was processed quickly & efficiently
MICHAELJ MCBRIDEGreat service
LUISE MEDINAGood
Nadim ChowdhuryProfesional service
LUISE MEDINAI was overcharged I declined the insurance coverage and was charged anyway and I was also charged twice the hold fee and the actual fee and now I have to wait 3 business days to get my money back not very happy!!
CELINA COLCLOUGHThe website should reflect equipment that’s actually onsite. Didn’t have the blankets but was charged for it. Was told I wasn’t but the price is still the same on my statement.
JERMAINE MCGHIEVery kind and helpful! I appreciate the owner's generosity and care.
LUCAS HOLLIFIELDThank you MR Danny . I highly recommend this Location.
SANGAM GURUNGI haven’t chosen any CDW but it’s still charged $50 for it. Also I haven’t get my dolly at the right time and I supposed to get my vehicle at 8 am but due to the delay I got my van and dolly more than one two hours late and they asked me to go to different location to pickup. Also, the person at the U-Haul gas station was behaving very rude
Karthik DevarajanSimple and fast pick up and drop off.
ASHRAF EISABoth the gas attended and the gentleman who did the Paperwork was accommodating. The service was fast and friendly. I will be back next time I need a rental. Cyris Bradley,
CYRIS BRADLEYNo improvement needed
BERNARD SMITHEveryone there was very helpful, friendly and nice. I would go there again and Will recommend them.
FELICIA NELSONGreat service
LUISE MEDINACheck-in was significantly delayed, even though I had done so previously online. Gas station personnel were NOT wearing masks inside at check-in.
Wendy YazujianEveryone was very friendly. Thank you
Christian DiggsRepresentatives were friendly and knowledgeable in answering questions
Roger BarrierThe service personal was not wearing masks at all, absolutely unacceptable.
Raphael Lamar-BeckerI didn’t get my deposit back
David Cardenas