Customer Reviews for Brother Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brother Food Mart

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ABDIRAHIN I.
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They helpful didn't know how to Do self Drope off the store guy help me Thanks with no charge other places they charge $25

DAVID W.
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only 1 issue with my cc being charged for 2 days vs 1 day returned truck rental. however I spoke with owner of location and he corrected the issue within minutes and issued a refund emailed to me.. Otherwise very convenient.

Tenisha Renee W.
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I have no problems. It was easy to set the reservation and the pick up and return was easy.

Melinda D.
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Customer did not leave a comment.

Mark P.
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the people I dealt with were fine. the U-Haul app. is very poor.

Thomas J.
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Customer did not leave a comment.

Traonta B.
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Customer did not leave a comment.

James W.
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Customer did not leave a comment.

Greg B.
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Better clean the interiors before next rental. Marijuana was left in the cab. Not sure if it's legal in Kentucky or not, I'm not from there but the entire cab needed wiped down and we didn't have to to report and or get another one. We just cleaned it when we filled up before leaving.

Aaron M.
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it was themiddl3 of the ghetto.

Abdullahi A.
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Worst customer services ever encountered just terrible way of doing business.

Yolanda B.
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The Uhaul was driving funny and it smelt horrible

Brittany S.
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I left my wallet in the vehicle and now it's not in there.

RICK M.
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Customer did not leave a comment.

Eric P.
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The equipment was fine, other than some flip flops were left in the cabin. But the location was just a joke. For one, I had selected an actual uhaul store to begin with, but then the location was changed because of a lack of equipment. The new location was a convenience store located on the west end of Louisville. It is the most dangerous part of the city. Additionally, there was only one gentleman working there. I told him I was there to pick up the truck and he didn't even realize someone was scheduled for that day. He had me wait a few minutes while he assisted customers who came in after me. Then he had me come behind the counter to fill out an application from a laptop computer while he continued checking other customers out. The whole experience was disappointing and a bit nightmarish.

marlana O.
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The guy didn't know what he was doing he had to call someone to do the transaction. Took a long time.

Douglas B.
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The person with whom I dealt was unhelpful, uninterested and unprofessional. He also attempted to alter the reservation to charge me a higher rate without telling me what he was doing. Neither competent nor trustworthy.

David P.
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This location is terrible. There is 1 person working their store which is the only "corner store" for miles. Therefore there is a constant stream of sales of lottery ticket, cigar & cigarette, beer and so forth. He will make you stand there and wait until every single person streaming through is checked out because his profit margins are higher on those items. I have rented here multiple times and will not be back. I have stood as long as 45 minutes to pick up a truck and 30 minutes to return a truck. And he apparently doesn't know how to check in or out trucks. He has to call Uhaul to get them to check it out and in. No paperwork is given. Go to another location.

Lynda L.
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The guy had no idea how to do anything. I checked in and he kept saying he didn't have my info, despite my showing him everything on the app. I had to call customer service and had to have the rep walk me through what to do on his computer. Very awkward.

Tekisha H.
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Customer did not leave a comment.

Chantelle S.
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Customer did not leave a comment.

David C.
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U-haul is clearly a side-gig for these guys. My pickup location was changed at the last minute and when I called to confirm (as instructed in the text I received) they could provide me no assurance that a truck would be there for me. 800-GO-UHAUL was no more reassuring and in fact explained that my reservation was, in fact, only a request and their confirmation was only confirmation that my request for a location and type of vehicle had been received. Apparently, there is no commitment from U-Haul's end when you make a request/reservation. Even though I had filled out all the forms online to expedite pick up, this location had me go through all the same information again as they typed it into their iPhone. Pickup took 1/2 hour.

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