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DAMORIE H
Customer Reviews for Brown Bridge Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location through the app did not work so I was late checking in the truck. I tried the location button on the bottom of the app and that worked but when I was returning the truck, it wasn't picking up my location. I know it's only one mile but I used exactly 40 miles and have a picture of the mileage and gas but was charged for a mile I didn't use. It's only .99 extra but that's not what I parked the truck with.
Tien CBest U-Haul rental around
JOHN PGreat customer service and enjoyed working with Brown Bridge Automotive. thanks!
Donald CThis was probably the cleanest u-haul vehicle I have ever rented and certainly the easiest time I have ever rented from u-haul. Grateful for Julie and Jay’s service!
JOHN PThis place is always great and friendly.
Julio VWe had no problem with this location.
URSULA CI won’t EVER rent from Uhaul again. The pick up location was amazing. The drop off was not!! The lady was rude on the phone today and they charged me a fuel charge after I put the truck back on the amount of gas it had at pick up. NEVER again. I am a single, honest mom and every penny of my money counts.
Farrah LNothing Brown Bridge Automotive is amazing I love them and Julie..
FIELDING CEasy peasy
Patrick BNothing Julie was exceptional!!!!
Katina RNothing!
Robert BAll good
FRANCIS GBest Uhaul experience to date. Won’t be renting from the any other companies. Brown Bridge UHaul is my first choice. They know what Customer Service is all about. I know that because that’s my business. “If you take care of your customer, they will take care of you by always exceeding your expectations!” Thanks Again! RB - BAI
Robert BFast, friendly and professional service! Thank you!
Latricha TThis was an extremely positive experience. There were no surprises or "gotchas".
GORDAN HMake the mobile process a little easier to pick up and drop off.
Carl HTreyla was full of glass and other garbage had to clean it out before I could get my lawn mower in. Tolled the sales person this. Other than that she was excellent and the trailer was also thank you
joe lThe truck was in good shape and the interior was mostly clean except when I pulled down the center arm rest, clearly not cleaned. There were some bed rails left in the truck that I was told were my problem, I left them there when I dropped it off
Casey CThe service was fantastic. I’d definitely use them again.
Thomas EAttendant was rude, I did specify her to use my lock key facing down and she installed key hole up and I just couldn’t open the lock and she just walked away from me and said that the Uhall in Florida would figured out how to remove the lock… luckily the owner of self lock storage was kind enough to cut my key so I would be able to remove the lock and he also noticed that the cable harness was cut and he called the Uhall agent to bring another cable harness so the light would work on the trailer.
Sueli KVery nice and friendly staff. Extremely helpful.
SEAN KThe truck was dirty
TAMEKA Mtrailer was dirty inside. made no offer to clean it out, gave me a hard time about hooking it up to my truck.
SALLY CCustomer service and trucks always clean and ready to go
FIELDING CThe agent was pleasant, professional and insightful. She was thorough. I would highly recommend this location
LATOYA JN/A
DARLENE SGreat people, very helpful
David CI feel like I was overcharged. I moved from Alabama in January I paid 345.00 with a deposit of $100.00 included I paid 151.00 when I got the truck and additional 273.00 when I returned it. I’m trying to see why it was high and I was in state. But I will never rent another one.
REGINA WGive grace period for burrow time. I scheduled to have it for 4 hours but there was traffic due to accident so I ended up have it for 6 hours
Tatyana SClean, Knowledgeable Professional Business
CALETHA MVery satisfied, no changes needed for Brownbridge location.
SYLVIA MVery friend secretary and very helpful with the renting process
DAKIEYA SSpent 45min to an hour due to no internet service
JAMES PWell it was a very good experience with the drop location and use of the vehicle my issue occurred when I returned the truck it was during the gas crisis and couldn't find any gas for miles. I called the 1800 number talked to rep that reassured me that all would be taken care of. Upon receiving the bill the gas issue wasn't resolved and I still was charged for moving pads I didn't get. I called a rep again with the receipt and was told I needed to await a call from a district manager?... If the customer service representative is the only contact with customers she or he should be able to adjust bills and accommodate clients. Not send them to 2 more people I didn't get the call from another manager but did get a accurate bill and will continue using u-haul for all my needs. I also would like to start a corporate account if possible. Thank you.
Fielding CThe instructions of what to do with the truck/keys was plainly stated. The parking lot was clean and in order. Thank you for a wonderful experience!
JERRIE MGreat location. Everything was in order and ready to go when I arrived at my scheduled time. Verified my information, hooked up to trailer and was on the road.
MICHAEL HBrakes squeaky wheels out of alignment. 1/4 tank worth of gas. Instructions to get keys were incorrect. Because of that I had to pay movers for extra time.too many wrong things to recall?just horrible!!
Alex AGood service
JEFFREY BSmall issues with the retuned. We didn’t see the return box behind the vehicle that block the garage. Tried to send phone location when we were at the drop off address, it was down. So I had to come back the next morning.
Estell GThis location is great for a drop off, but they don't stock all size vehicles. So must must call to verify what is available and return it back to them. I will use them again.....💯👍😊
Yvonne MNothing everything was good and great customer service 👍
VERONICA WNo comment
SAMUEL BThe service was good. In and out with no problems. Very satisfied. Thank you.
RAPHAEL JThey were very nice and made this easy
Laura TNone
RODRICK S