Customer Reviews for Brown Equipment Rental
(U-Haul Neighborhood Dealer)

137 reviews

17788 I-35 S   Lytle, TX 78052

(210) 622-0041

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/30/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(210) 622-0041

17788 I-35 S
Lytle, TX 78052

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/30/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Absolutely nothing. Perfect.

TIMOTHY W. 
Rating:
5.0

Also watch video of how to hook up dolly and that is very helpful .So really I can think of one improvement...Thanks.

MARTHA M M. 
Rating:
5.0

The trailer I rented was in good condition and cleaned up. The problem was with the lights - even though they turned on - the signal lights wouldn't work and neither woul the brake lights or the reverse lights. I didn't have any problems because I used back roads for moving.

Blanca O. 
Rating:
3.0

Customer did not leave a comment.

DARLEEN C. 
Rating:
2.0

I was told there would be a refund and did not get one and wouldn't help figure out why just call customer service.

Lisa K. 
Rating:
5.0

Very easy to deal with and friendly service, Jean went out of her way to help me.

Lino L. 
Rating:
4.0

Customer did not leave a comment.

JULIAN P. 
Rating:
3.0

I do not fault the location itself. UHaul messed up several times that I can see. The location that I reserved the trailer at did not have the trailer when I arrived. Then I was sent to another location . This location had the trailer, however we had a terrible time trying to get it to tighten to my hitch. So maybe a maintenance issue. The lady did make a comment that there was already a reservation for that trailer. Again, UHaul messed this up.

Kevin S. 
Rating:
5.0

Easiest uhaul place to rent and return. Great location off the highway

DEBRA S. 
Rating:
3.0

Customer did not leave a comment.

Gene V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Keep up the good work

ARMANDO V. 
Rating:
5.0

Very easy to deal with and helpful

Alfonso F. 
Rating:
5.0

Nicole was fabulous in assisting me with my trailer rental.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Homero R. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Everyone very friendly and helpful. Check in/out process very quick

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

FRANCINE C. 
Rating:
5.0

Customer did not leave a comment.

Alfonso F. 
Rating:
5.0

Thank you

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

Customer service was good and friendly.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
3.0

Customer did not leave a comment.

Alexis R. 
Rating:
5.0

Customer did not leave a comment.

Margarito E. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
3.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Philip K. 
Rating:
5.0

Nicole was very professional and helpful. She made everything very smooth with no problems. I will be using this location very time I need to rent a uhaul truck.

luis M. 
Rating:
5.0

Customer did not leave a comment.

wesley C. 
Rating:
3.0

Customer did not leave a comment.

Donald K. 
Rating:
4.0

The U-Haul "Auto Transport" chains were heavily soiled in a petroleum product so any contact with the chains transferred some of this oil to hands. After loading the vehicle, I noticed a U-Haul "Auto Transport" tire was flat. Suggestion: keep some degreaser around to spray on the chains. Overall, friendly and helpful staff and I was able to rent what I needed.

Tim O. 
Rating:
1.0

Customer did not leave a comment.

decota W. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
3.0

The location was remote but it served my needs. Nicole was very helpful and she went above and beyond to help me out with this trailer rental. I would return to this office just because I was so impressed by her customer service. Recommend this location.

Antonio H. 
Rating:
5.0

Very professional. Great customer service.

Ruth A. 
Rating:
5.0

The lady that helped was great. Best service I've received from a U-haul dealer. Thank you.

Seferino L. 
Rating:
5.0

Nothing, I had a great experience and the lady I dealt with went out of her way to help us. She was very knowledgeable and really made our rental process a breeze. I highly recommend this place! You don't find customer service like that anymore.

Brenda D. 
Rating:
5.0

Dropped off trailer, sales lady came out and assisted with parking and dismounting of trailer. Very friendly atmosphere.

ELROY M. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

jaciel V. 
Rating:
3.0

Everything went well for the trip I took, you all might take a little more time to look over your equipment.

Arthur P. 
Rating:
5.0

Customer did not leave a comment.

Atanacio C. 
Rating:
5.0

Nothing. Things worked out perfectly.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

Sylvia D. 
Rating:
5.0

Great customer service!!

ROSALINDA M. 
Rating:
4.0

Customer did not leave a comment.

Samantha R. 
Rating:
5.0

Customer did not leave a comment.

Terrell M. 
Rating:
5.0

Nichole was fantastic and provided excellent guidance and support making our move seamless and successful. We will be back!

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
3.0

The return location was adequate, I guess, under the circumstances. since the return happened on Saturday afternoon and the place of business was closed. I felt uncomfortable leaving the truck in the open like that but I guess all went okay with the return. Thank you!

David R. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Great staff, very helpful, no wait, very convenient, will definitely use again in the future and recommend to literally, Anyone and Everyone?? Overall, a very pleasant experience, which helps when moving anywhere.

Erika D. 
Rating:
5.0

Customer did not leave a comment.

Marisol F. 
Rating:
3.0

We rented a uhaul and when we tried to drive in the evening the headlight was delaying our trip til morning.

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

KATIE R. 
Rating:
4.0

Customer did not leave a comment.

SCOTT M. 
Rating:
4.0

Customer did not leave a comment.

ROMAN D. 
Rating:
5.0

Charged me 82.19 for boxes I did not want or received

Sharon C. 
Rating:
5.0

Nichole was very helpful with my rental. The process was quick and efficient. I will return to Brown Equipment Rental next time I need to rent a Uhaul.

Patricia S. 
Rating:
5.0

Outstanding customer service. Will use again!

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY B. 
Rating:
4.0

Customer did not leave a comment.

GENE H. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
3.0

The service I received here was stellar and very helpful, even when I changed plans.

MIKE B. 
Rating:
4.0

Customer did not leave a comment.

RICK S. 
Rating:
3.0

Customer did not leave a comment.

ESTHER R. 
Rating:
5.0

Customer did not leave a comment.

ANN C. 
Rating:
5.0

Customer did not leave a comment.

Pedro A. 
Rating:
3.0

Customer did not leave a comment.

Roger K. 
Rating:
3.0

Better 24 hour drop off center

DAWN O. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Everything was great! Super friendly staff!

SUSANA M. 
Rating:
5.0

Very friendly and helpful. Went above normal to make it easy for me.

LYNDA M. 
Rating:
5.0

Friendly and helpful staff. I was impressed with their competence.

ROBERT O. 
Rating:
5.0

Everything went smoothly on the checkout and the check in. No complaints

Jerry D. 
Rating:
5.0

Staff is profession and excelled at meeting my needs. Thanks!

William G. 
Rating:
5.0

Customer did not leave a comment.

Beverly W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Friendly and knowledgeable customer service! Easy process from arrival to departure! Definitely will use again and recommend to anyone.

MICHAEL B. 
Rating:
5.0

Friendly and helpful. Definitely recommend.

Red L. 
Rating:
5.0

Customer did not leave a comment.

BLAIR L. 
Rating:
3.0

Customer did not leave a comment.

KAREN R. 
Rating:
5.0

The BEST in this area!

Martha M. 
Rating:
5.0

Awesome sales reps and excellent customer service. Truck was clean and worked great.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

after unloading the trailer a cold Beer would have been nice !

DENNIS M. 
Rating:
5.0

Good experience, great service

Richard B. 
Rating:
5.0

Doughnuts would be nice.

ROBERT T. 
Rating:
5.0

As always ..GREAT!

MARTHA M. 
No reviews have been submitted for this location.

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