Customer did not leave a comment.Mashon J.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful staff.Megan A.
Fast,friendly service,clean store,well maintained equipment, easy reuse,good pricingMARY S.
Customer did not leave a comment.ROY C.
Everything went perfectly. The agent was knowledgeable and professional. The vehicle performed as required. The after-hours drop off was easy and key drop box was clearly identifiable. My bill was conveniently emailed to me in the morning with no surprise charges. I wish life itself ran as smoothly... Thank you!Larry V.
Customer did not leave a comment.ROBERT V.
They were great. While one person was preparing the paperwork, another was bringing the truck around. The office person was excellent in his work ethic, explanations, and efficiency. The yard person was also excellent in his explanations related to the truck.Dennis D.
I was very dissatisfied with the entire experience with this particular U-Haul location. The guy that helped me seemed very disinterested in getting me on the road. I was handed the keys and told you take the van out in the lot, the guy didn't even go out there with me which I thought was a bit weird. After about 30 minutes on the road to my destination the tire air signal light went on. I checked them they were all fine.Once I arrived at the location where I was getting some furniture, I noticed a 40 ounce empty corona bottle under the passenger seat, not cool. On my way back The traction warning light began flashing the car was shaking at times, it was saying service needed. At that point I was in an area with no cell coverage so I decided to keep going instead of pulling over. Once I got back to Lake County I was driving 30mph and that's as high as it would go. I barely made it back but luckily the thing made it. I dropped it off after hours so I really couldn't discuss it with anybody at that point. I called the next morning and explained what happened. Not much of an apology, even about the beer bottle, it was a really crappy experience. This is a true storyTIMOTHY D.
Friendly, courteous service.John R.
Customer did not leave a comment.rebecca M.
Customer did not leave a comment.David C.
Fire everyone There including the owner and start over with people who gave a crap and knew what they were doing.Jason B.
Customer did not leave a comment.Hans H.
Best guys to rent from in Lake CountyEdwin Y.
The staff was friendly and very accommodating overall a very good experienceJAMES C.
Customer did not leave a comment.Linda H.
Customer did not leave a comment.Gary M.
The yard attendant was awesome, very accommodating and super nice. A really good experience!Charles D.
Start accepting PayPal and Venmo.Charles P.
Customer did not leave a comment.Gary B.
I had a flat tire returning to my residence and Brown's was kind enough to respond to my plea for help after I called 800-gouhaul for assistance and waited on a borrowed phone for over 20 minutes. I would hope that UHaul would be a little more responsive to emergency services. I am a frequent renter and have never had a need for service, however this is a big disappointment regarding the corporation and I'm thankful that Brown's assisted since there was no mobile service to my phone and I did not have any other method to contact UHaul other than a borrowed phone from a nearby resident.CLYDE H.
U-Hall is amazing, there is not a close second.Rodrigo S.
The only complaint is that one of the tires was a little slick could have been a better tire on the trailerBelinda W.
Excellent help when my reservation was overbooked! Called me multiple times to let me know the status of my rental and was very courteous and professional!TIMOTHY V.
Absolutely superior service! The truck was clean and the team was accommodating. Best uHaul experience ever.KAE S.
Customer did not leave a comment.Deanna W.
The folks at Browns RV were great. They made suggestions concerning the Uhaul rental that helped me save money, which I really appreciated. Thank you!Dianne H.
Customer did not leave a comment.Hannah D.
Change oil soon was on whole time I had truckCHRISTINE T.
nice folks, they take very good care of customers.John E.
Just keep doing what you're doing - thumbs upEDWIN Y.
Nothing to do with the site. The dolly was in poor condition. Wheels so out of balance it had a terrible vibration. The tires were in bad condition, one had to be replaced on the trip.Robert C.
Short staff due to covid 19. That will change.Michael L.
Customer did not leave a comment.Jimmie D.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Lance W.
Excellent owner, excellent staff.Ye T.
Customer did not leave a comment.Dorothy C.
Nothing, it was very quick and we had our trailer and returning It was a snap. We will definitely go back to this location whenever we need to rent another trailerShannon D.
Customer did not leave a comment.Amy B.
All went great! Finished earlier than expected.milt L.
Customer did not leave a comment.Ron S.
Always reliable. Always great service! This business is our go-to for any kind of moving needs.Rebecca C.
Customer did not leave a comment.Robert M.
I also brought an empty trailer to Bakersfield at U-Haul request. The owner of that location was rude and I would avoid that placeRicky F.
Truck that we rented need a oil change. And was not open on time when I went to drop truck off.Bryan S.
Quick and friendly service.Cecil E.
Browns is the best. If ever I need another UHAUL rental, they will be the place I will go.Cassandra G.
Customer did not leave a comment.Courtney P.
Customer did not leave a comment.coy T.
Customer did not leave a comment.John H.
Customer did not leave a comment.Darren T.
No commentRobert C.
Customer did not leave a comment.Edgar F.
Customer did not leave a comment.Dale G.
Very helpful staffAnthony M.
Customer did not leave a comment.William D.
Customer did not leave a comment.Margaret A.
Customer did not leave a comment.Stephen B.
Frank at Brown's RV was extremely helpful. I had booked the rental for the trailer on 11/23 at the Red Bluff facility. I reserved a trailer at the Ukiah North State St. location. I received a confirmation call Wednesday 11/27th around 9am. Then, about 15 minutes later, another call came in stating that I would have to travel to Fort Bragg to pick up the trailer. That was over 2 hours from where I reserved the trailer. The Ukiah location was not very helpful at all, giving me no valid reasons for not having the trailer I had reserved. Once we arrived at our destination by Ukiah, I called UHaul in Lakeport trying to find a trailer closer. She found me one in Lower Lake and we reserved a cargo 5x9 with ramp trailer. Never, did she mention that it wasn't enclosed! Based on the previous reservation screw up, I called Brown's RV in Lower Lake to confirm the above trailer. Frank informed me that there are NO enclosed 5x9 w/ramp trailers. But he did have a 5x8 enclosed trailer that he offered up. And, when his online price showed $91, and I informed him I could book it online for $51, he held the trailer while I completed an online booking so I would get the cheaper price. Really appreciate his knowledge and forthcoming attitude especially after being so completely frustrated and disappointed with UHaul. I will definitely think twice before I use UHaul again, especially for out of town rentals.Alisa S.
Customer did not leave a comment.Jeremiah W.
Rented many times from Brown's RV U-Haul. As usual my needs were filled in a timely manner. I forgot my hitch at home, Frank didn't even charge me and loaned me a hitch. I was on my way without any time wasted getting my hitch from home. Thank you, a pleasure dealing with this U-Haul location.JAMES M.
Frank was wonderful to work withRonni J.
Customer did not leave a comment.Alfredo F.
Customer did not leave a comment.George B.
Great place .very helpfulCHARLES L.
Customer did not leave a comment.David H.
Customer did not leave a comment.Cyril H.
Jeff Brown @ browns RV, Lower Lake, CA has Always been right on top for U-haul rentals and reservations. I would recommend renting from this location.JAMES M.
Customer did not leave a comment.HARVEY C.
This is the best place to get a UHAUL, whether you need a trailer or a truck. Staff is friendly and above and beyond great customer service!!!!Maricela Marty H.
Customer did not leave a comment.william M.
Customer did not leave a comment.David B.
Customer did not leave a comment.Henny N.
Staff at Brown's RV are always there to help. In and out in minutes rather than hours. Equipment had no issues, all lights working and tires were inspected for safety (good tread depth). Would not be afraid to go long distances.JAMES M.
Customer did not leave a comment.Maricela Marty H.
Frank Issa am awesome guy!John A.
As always, excellent service and assistance. Brown's RV, Lower Lake, CA has always taken care of my needs for U-Haul items and my rental needs.JAMES M.
Seatbelt didn't work on the passenger side.Caroline H.
This was a brand new truck that smelled so bad of smoke it made me sick. Unacceptable.Alfred K.
My trailer was ready when I arrived. The employees were helpful and courteous, getting me on my way promptly and safely. Can't think of any needed improvements....thanks for great service!CHELNESA SANDY B.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.debra N.
Real nicharles M.
Very nice people ,great place ,they take good care of you.ARNOLD C.
Figure a way if the customer returns a vehicle with more gas in it than was required at turn in they can be compensated for that amount.Robert M.
The brakes were terrible super squeaky and you had to slam on them. But everyone at the location was really nice.Jessica J.
Brown's RV, Lower lake, CA Awesome service! Best U-Haul rental place in the area,JAMES M.
Customer did not leave a comment.Sharon J.
Customer did not leave a comment.kevin R.
Make sure equipment is inspected !!! I had to assist in fixing trailer lights for over 2 hours so i could use the equipment ? Upon arriving home i decided to check tire pressure , driver side both at 65 PSI, passenger side one at 25 PSI and at 40 PSI this is completely unacceptable. The 2nd trailer they offered the fender was falling off !Brian k B.
Customer did not leave a comment.Scott S.
Brown's RV was amazing with their customer serviceNicole S.
Customer did not leave a comment.Michael G.
great service.JAMES M.
Customer did not leave a comment.TED D.
Like always you guys are the best at what you do.Ty R.
Very friendly serviceJames D.
Very good and friendly serviceTeresa H.
Customer did not leave a comment.jeffrey B.