Customer Reviews for Bryans Country Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bryans Country Store

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Carlton W. on

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Make it clear that no one will be able to help then at the drop off location and the mobile app is the only way you can turn it in. Also, not happy that I was required to create an account to use the mobile app.

Anthony T. on

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The Uhaul Rep Eric was very unprofessional! I spent 2 hrs trying to get this truck. After those 2 hrs and having processed payment for this truck, the manager was told by the rep, Eric that they (the location) was not renting Uhauls out anymore. They were breaking contract with Uhaul!!!! I was told that nobody with Uhaul would be at this location after 5pm so I arrived at 4:30 pm. Eric had already left to go Black Friday shopping!

Robert K. on

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No Uhaul rep was present for check in. There was no internet access at this location and cell phone access was terrible. Find more assessable locations that are closer to surrounding area where rental customer can drop off equipment. I would never use this location again.

Brian M. on

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No one here spoke English or knew what to do about the drop off. Could not get any kind of receipt. I called Uhaul and they were no help. Told me to just leave it. I eventually did but only after taking pictures of the trailer and me dropping it off. Good thing. Uhaul sent me a certified letter 10 weeks later saying I never dropped it off. Pictures saved me.

Daniel M. on

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Customer did not leave a comment.

Duane P. on

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John F. on

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ANDEY B. on

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Location was very hard to find.Location was closed when i dropped off truck

Catherine C. on

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Awesome service very friendly

jeff C. on

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Your computer program is a joke, it sent me to a dealer that had been closed for years, you have serious problems with your online and digital services.

RICKY B. on

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AD H. on

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AD H. on

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Keep up the good service.

JEFFERY B. on

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Mr. Bush, the owner of Oxford Storage, made the experience very positive. I could not be more satisfied with my UHaul rental experience.

KEISHA H. on

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I was very disappointed because I was told that the car haul/tow would be available with the truck and that I will be able to get insurance for the truck when I arrived. The truck was picked up at one location and I had to find the car haul/tow at a location myself which was very inconvenient. I was on a time schedule and with the truck and haul not being at the same location only made matters worse. I was moving from Alabama to Texas which is more than half a day's ride. After purchasing with the quote...I had to return to pay for insurance because it was a long drive one way. Why wasn't the insurance offered while I was making the purchase? I really like using Uhaul for my moving needs but this last move was very stressful.

DONDA G. on

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Great experience. thanks!

SHEILA L. on

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had to charge the battery on the vehicle it was dead

TRACIE E. on

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Excellent customer service. Stan goes above and beyond to accommodate his customers ... great job!!

JAMES M. on

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Excellent!

LARRY A. on

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Excellent friendly service. Will recomend this renting location to everybody. Thanks. Larry Arnold

TOMMY S. on

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Customer did not leave a comment.

JAMES P. on

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Trailor had a short in the lights. I had to take it to another location to be fixed. The new location (Hamric Dr.) replaced the trailor with one that was ready for service.