BSB Equipment Rentals
(U-Haul Neighborhood Dealer)

211 reviews

1326 Rte 96   Phelps, NY 14532
(E Of Town)

(315) 548-7564

Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: Closed

Contact Us

(315) 548-7564

1326 Rte 96
Phelps, NY 14532

Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SCOTTROBERT DONA S. 
Rating:
1.0

Dark place looks dangerous

Long N. 
Rating:
3.0

I have used them before and I will use them again.

Tammy H. 
Rating:
3.0

No one at facility. But it was Christmas eve. Could not just drop off truck and put key in drop box, because the truck key would not fit through the slot in the drop box. The easiest part of this trip was driving 954 miles at a rate of 11 mpg. Unfortunately I will have to do this again soon.

Frank D. 
Rating:
2.0

Customer did not leave a comment.

Claire G. 
Rating:
5.0

Customer did not leave a comment.

FRANCISJOSEPH JR K. 
Rating:
5.0

Nothing everything was great going up north and returning to florida thanks will use again.

deborah C. 
Rating:
4.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
4.0

the location was very convenient and the people were great. The location was a little messy though.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

The couple that I worked with were so nice and helpful and very accommodating.

barb D. 
Rating:
3.0

Clearance lights did not work when I received the trailer

Scott S. 
Rating:
2.0

Service was fine. The attendant was courteous. The facility was very messy and cluttered.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Devin B. 
Rating:
5.0

Customer did not leave a comment.

Mohamed B. 
Rating:
5.0

Customer did not leave a comment.

Raymond Y. 
Rating:
5.0

be honest about the gas amount. there was closer to a 1/4 tank of gas than 3/8 (approx 5/16 full when i got it, which is exactly where i left it), this error cost me $10 by the drop off location.

Matt G. 
Rating:
2.0

Customer did not leave a comment.

SHAMEKASHAWNTE S. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
3.0

Customer did not leave a comment.

Randall J. 
Rating:
5.0

No issues. Equiptment did the job.

James G. 
Rating:
3.0

Very friendly

Raymond Y. 
Rating:
5.0

Customer did not leave a comment.

Erin W. 
Rating:
5.0

Customer did not leave a comment.

deborah C. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Thank you Sue

David P. 
Rating:
5.0

Nothing

Shirley G. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

They were very helpful and answered every question I had with patience. They took the time to explain how everything worked and were very kind.

Mandy P. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
3.0

Customer did not leave a comment.

Adrienne C. 
Rating:
5.0

Very pleased with your service and plan to move more furniture in the summer. Thanks. I was particularly impressed with the young lady who made the delivery to our house in AZ.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Bradley A. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
3.0

Customer did not leave a comment.

wendy D. 
Rating:
5.0

All went great and easy! Thank you!

Mike M. 
Rating:
4.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

No improvement needed

Robert S. 
Rating:
1.0

Where I rented it from were amazing people an very helpful!! They are not to blame it is uhaul!!! Would never use this company again!!

Denise E. 
Rating:
2.0

I admit I was late dropping the truck off but I called to tell them I wasn't going to make the drop off time. I got a call back from a rude man telling me I was going to get charged more, which is completely understandable and expected but he then told me They would have people out looking for the truck and they'd tow it if they found us. It was like I was a criminal, I called and told them I would be late. I have crippling anxiety and he made a terrible situation worse for me. I had a terrible anxiety attack while trying to move my things as quickly as I could, worrying someone was going to stop me and take the truck with my things, which would of course first me much more money.

Tiffany M. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

lower the cost per mile. 99cents is way to high

GARY B. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

No improvement needed, Amazing customer service was provided! Thank you :)

David D. 
Rating:
3.0

Took forever to get checked out ... 15 to 20 min? Even thou i had a reservation. Facility dirty and uninviting

Frank P. 
Rating:
4.0

Customer did not leave a comment.

gerald F. 
Rating:
3.0

Tires are bald, very unsafe in NY winter/ ice conditions. Got stuck/ no traction on smooth surface due to bald tires tires. Wasted 2 hours of valuable Move time to get truck traction

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Adam Z. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Phil T. 
Rating:
5.0

?---

David B. 
Rating:
5.0

Self driving vehicle

Roger H. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Very friendly and nice people at this location

Nader G. 
Rating:
5.0

Great customer service, I wouldn't mind skipping a few closer locations in order to do business again.

Raysean H. 
Rating:
4.0

This location was ok, but I will never rent from U Haul again. I was confirmed for a U Haul for June 30th at 7 am, and on June 29th the Irondiquoit NY location called me and said that I couldn't have my U Haul until 2:30 on June 30th. I had movers coming on the 30th at 8 am. She didn't care and said she couldn't help me. I had to drive to the above location which was 45 minutes from my home.

Donna M. 
Rating:
3.0

Listening better. Between my daughter and I we told the lady that we would be returning the transporter on Monday bc we wouldn't complete our trip within 24hrs. On the ride back from our pick up U-Haul was calling us asking where our rental was and informed us our contract was only set for 24hrs.

Douglas H. 
Rating:
3.0

I had to travel over 40 miles to get it. The local places were booked

ruth G. 
Rating:
3.0

Customer did not leave a comment.

joseph N. 
Rating:
5.0

Very friendly people. I felt very at ease with them. They were professional and kind. Much appreciated!

David H. 
Rating:
3.0

We needed just a cargo van and ended up signing up for a 10 ft truck because there were no vans available at the location, then they shifted us to a 15 ft van "at no extra charge" but really, paying for the gas for something that much larger than we needed IS an extra charge.

Amanda L. 
Rating:
1.0

Dirty. Unprofessional.Poor customer service. Kept answering phones when we were picking up truck and while I was on the phone w. her. Never gave a receipt or other documents/info. I have no idea how much they charged credit card.

Conor M. 
Rating:
5.0

the truck was clean the staff was nice but the truck got stuck on a hill parellel parked behind another vehicle sluggish shifting would stick in gear and refuse to shift up terrible experience next time im renting elsewhere at least by uhaul standards bsb equipment is one of the few places i rent equipment and uhaul is tarnishing their buisness

sean B. 
Rating:
5.0

Very friendly and helpful! Thanks.

peter C. 
Rating:
5.0

The owners were awesome!! Helped load my car on the carrier. Very patient with my inexperience. Highly recommend.

Shaun M. 
Rating:
3.0

Customer did not leave a comment.

RAY Y. 
Rating:
3.0

Both locations had issues with the computer. It took time to get the necessary paperwork completed.

Steven B. 
Rating:
5.0

Drop off to near location

Jose F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

rick R. 
Rating:
5.0

great owner & great customer service.

Gordon L. 
Rating:
5.0

The Managers there are awesome! very helpful

Mark M. 
Rating:
5.0

Customer did not leave a comment.

laura C. 
Rating:
5.0

I will keep using BSB rentals even though I have moved farther away these people are awesome!

anthony D. 
Rating:
5.0

Excellent

Stephen D. 
Rating:
5.0

Several individuals assisting . A pleasure

Ed F. 
Rating:
5.0

Very friendly and knowledgeable customer service. Explained everything to my satisfaction and the whole process was great from start to finish.

Tina B. 
Rating:
4.0

Customer did not leave a comment.

Wendy S. 
Rating:
4.0

Customer did not leave a comment.

Shari A. 
Rating:
5.0

Customer did not leave a comment.

amanda A. 
Rating:
5.0

Customer did not leave a comment.

Lee T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

Arrange for the trailer to be closer to the requested pickup location. BSB Equipment rentals did a great job for me!

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK C. 
Rating:
4.0

This was a good experience in all aspects. The owners of the operation were very helpful. Phelps NY is a small town and this surpassed my expectations. There as well as at turn in at the Belmont location in Worcester MA. Good experience at both ends of this one way rental.

tom H. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

harold F. 
Rating:
3.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Excellent experience and would recommend to friends for future rentals.

David L. 
Rating:
3.0

Customer did not leave a comment.

DONALD G D. 
Rating:
3.0

Customer did not leave a comment.

charles P. 
Rating:
3.0

The check out process was very slow as the woman there did not type very well and it was all computerized. When I arrived she was in the middle of typing something else and asked me to wait. Again....she typed with one finger!

Julie M. 
Rating:
4.0

Everything was great! Thank you!

ERIN M. 
Rating:
5.0

Helpful owner...hooked up the trailer safely and carefully. Thank you.

mary K. 
Rating:
5.0

Nothing - these folks are kind and helpful - I would rent from them anytime

Bradford A. 
No reviews have been submitted for this location.

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