Customer Reviews for BT Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BT Automotive

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Joyce S. on

Rating:

Customer did not leave a comment.

john W. on

Rating:

Make the after hours return process very clear right from the start. The man that helped me didn't explain the after hours return process. So I was worried that I was going to be charged for an extra day.

Shannon W. on

Rating:

Personnel was rude and short with me. No one acted liked they wanted to help me. The parts guy barely spoke to me, he just pointed. The uhaul guy chastised me for where I parked, he was extremely unprofessional. I won't use them again.

Josyh L. on

Rating:

Customer did not leave a comment.

John N. on

Rating:

Nothing to improve. Good customer service. Great people to work with. The move went very smoothly. No problems.

Alan W. on

Rating:

Customer did not leave a comment.

regan W. on

Rating:

Not very organized

juergen B. on

Rating:

Customer did not leave a comment.

Anthony B. on

Rating:

The gentlemen who helped us was kind but the overall experience was a little frustrating. The booking provided for a pick up off a mobile device but on arrival at 07H00, it was found not to be the case and we had to return when the store actually opened at 08H30. following collection of the vehicle and upon arrival at home, it was established that the loading dolly was absent which meant I had to return to the store for collection. The process of returning the u-haul truck was a pleasant & easy. Overall a reasonable experience bar the above stated minor issues.

Gabriel R. on

Rating:

Customer did not leave a comment.

Brian P. on

Rating:

Doyle was awesome. Very professional and personable.

Nancy P. on

Rating:

Customer did not leave a comment.

Linda T. on

Rating:

Customer did not leave a comment.

yuliya K. on

Rating:

The people at this location were kind of rude. They asked us to turn around and go across the street to another empty lot to get our car off of the car transporter, when we could have very well just done it at the lot of the UHaul place. Some of the people working there were rude!

Carolyn H. on

Rating:

Customer did not leave a comment.

Michael O. on

Rating:

No dolly in the truck. We didn't need it so was concerned I would get charged for it.

Laurie O. on

Rating:

Customer did not leave a comment.

Michael W. on

Rating:

Customer did not leave a comment.

Shane S. on

Rating:

Customer did not leave a comment.

Samm W. on

Rating:

I made a reservation for 1pm for mobile check in. A guy called me and asked to to come in at noon and he’d take care of everything for me there in person. I got there at 1145 and there was no one there. It made me wait til noon to be able to do the mobile check in, when we opened the lock box there were the wrong keys, had to sit on the phone for an hour to figure everything out because apparently neither lockbox had the keys they were supposed to have. They finally got me connected with Tiffany and she was amazing and got everything taken care of for me right away. Everything was fine from there. Thank you Tiffany!

Dallas K. on

Rating:

Customer did not leave a comment.

Justin M. on

Rating:

Truck was clean so that was good. Requested a dolly which was not included. This happened during a previous visit to this location as well. The worst part was I was charged twice for the dolly and twice for the truck itself. Had to contact Uhaul support to get this credited (which they did)

Marshall H. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Greg helped me get the trailer hooked up, gave me easy-to-remember instructions, and made the process easy. The car tow worked great. Great job BT Automotive!!

James C. on

Rating:

Customer did not leave a comment.

John D. on

Rating:

Customer did not leave a comment.

Rene R. on

Rating:

Customer did not leave a comment.

elizabeth D. on

Rating:

Customer did not leave a comment.

Megan H. on

Rating:

Greg is great! Very helpful and hilarious to boot! Pretty sure he should do standup comedy!

Jared R. on

Rating:

Customer did not leave a comment.

Steven S. on

Rating:

Customer did not leave a comment.

wiliam B. on

Rating:

Clean the windshield and mirrors at least. I had to buy Windex and paper towels not far down the road at the first opportunity.

ciara J. on

Rating:

Thank you Greg for all your help !