Customer Reviews for Bubbas Neighborhood Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bubbas Neighborhood Wash

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nick C. on

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I reserved a car dolly a day in advanced for the next day. When I arrived the guy did not know how to work his system and had me give all my information again. We were at the store for 1 hour and 30 minutes just long enough to hit rush hour traffic when we reserved the trailer beforehand to avoid rush hour. Once dropped off it was after hours but dropped off trailer at 8:00 pm way before my return time of 10:15pm once home at 9:30 I get a text from Uhaul saying I need to go back and take all these pictures and send my location when I was never notified of this before I dropped the trailer off. This experience was the more ridiculous waste of time I’ve ever gone through. Could be location could be employee but I would not recommend this experience to any one

Gerardo A C. on

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Customer did not leave a comment.

Stephen T. on

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I reserved the truck and trailer for the pick up to be at the Bountiful location 2 weeks in advance. The day before the move, the distribution center called and told me that I now had to drive to South Salt Lake to pick it up because Bountiful didn't have the trailer. Don’t agree with the fact that I reserved for a pick up which was down the street from my house and then not have it available.

Joseph P. on

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Berto was friendly and helpful. He did a great job. Keep up the good work!

Nando M. on

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The service was real good. I'll Call again when I need a trailer again

johanna M. on

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This place had excellent customer service and was very helpful to all of our needs. Fast customer service and all the workers had a great attitude. From my perspective there's nothing that this place would to improve.

Melinda M. on

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Dripped off on a holiday so no one there

MICHAEL V. on

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Jessica S. on

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Dwight S. on

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My daughter was told there would be a "folding" charge for the returned blankets. She then spent an hour + folding them after which she was told they weren't folded correctly and that she would still be charged. The customer service girl said that the charge on her paperwork stated it was for 4 missing blankets. THERE WERE NO MISSING BLANKETS. In any case, they were not Persion Rugs. 384.14 is ridiculous and you should disenfranchise Bubba.In the meantime you can refund the 384.14for the rugs and compensate Jessica Smith for the lack of air conditioning.

Robin T. on

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Make sure that the windshield is washed and cleaned. And the floor vaccuumed! The trailer needs to looked at for brake leaking fluid.

Jerome A. on

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Reginald C. on

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The rep. seemed inconvenience by me requesting for a clean truck. Customer service could have been a little better. You guys should consider offering military discount across the board at U-haul. Some location offers and others don't. This create confusion for the customer.

DANNY O. on

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david H. on

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Jeff H. on

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Harvey H K. on

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The person on duty was very helpful even though we were a little after 5 pm. He helped make the check in easy.

Tenzing D. on

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Alec K. on

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This place is not a great partner!! He did not give me the right drop off location also the trailer was dirty and one of the straps for the car tire is fraying. Equipment not maintained well.

abdirauf H. on

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John B. on

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Staff was very helpful. The fact that my pick up location was changed by U Haul due to equipment not being available at original location only to be given a bigger truck at the new location because they didn’t have the right size truck was very disappointing. Also was charged for supplier that was booked on line for the original location but didn’t get them at pick up. Spent hours trying to get someone to take care of the issue as the phone system is set up to take orders and book truck not actually solve issues. Can not get a local site person to answer a phone as it goes to the service center.

Mark W. on

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I AM BEING OVERCHARGED

Michael G. on

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Location was dirty/gross. Front counter was not manned. Waited 20-30 minutes to speak with someone. Only associate that eventually provided assistance did not speak English. There was no check in process, record review, or vehicle inspection done - had me back in the the trailer and leave. I was contacted by the recovery department 5 days later asking where the trailer was....

Martin K. on

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Helen V. on

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Curtis K. on

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In and out quickly. The attendant said he would. Get me an email confirming and he did about 90 minutes later

Arlonzo R. on

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The owner didnt check in our equipment after we handed him the keys causing uhaul recovery team to threaten us with legal action.

deborah F. on

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Very friendly and helpful. I will rent from this location again.

Kathy G. on

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This was the worst rental experience of my life. Very frustrating to arrive and not have the employee there. We waited over 30 minutes before he arrived to check us out. He looked like he had been drinking. Sooo slow to procesdthe check in and we didn't dare ask a question because he could not do 2 things at once. Only 6 blankets and we reserved 24. The place is super run down and I. The ghetto of SLC. Your uhaul office help was also not helpful when I called to see where their employer might be. Not a good e experience with uhaul. I wished I had looked at other companies and I will in the future.

Ron T. on

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Robert B. on

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