Customer Reviews for Buckhead Chevron

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Buckhead Chevron

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Martin M. on

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Originally to pickup 15 ft truck in Athens, GA. Updated on Saturday to pickup in Madison, GA. Jasmine guaranteed truck at updated location at 1:00 pm. Also, I asked if my son, 20 years old could pickup, she said no problems, because I listed him as additional driver. My son is in Madison at 1:00 pm and there is no truck. Next, we receive update at 1:30 pm that truck is now a 26 ft and pickup is updated again to Buckhead, GA. My son is able to get transportation to Buckhead, thank goodness. Now, there seems to a problem with son picking up truck. Gentleman at store enters all data on his cell phone. My son calls the main office to speak with Jasmine, she is apologetic. Someone at Uhaul offers my son $50 discount for problems. I confirm to Uhaul via email and we finally get the oversized truck. This truck presented problems with entry to my location and was worried about breaking pavers on driveway. Overall, this rental was a nightmare! I have been a Uhaul user for many years, but I will seek others options available next time. My son says he will never use Uhaul again.

Robert L. on

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Maybe have a clue that the customer is actually coming to pick it up at the scheduled time?

David H. on

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Cashier did not know how to check in returns. Had to wait. Have email stating I had 1 day and 3 hours which would put return at 12:30pm. When I rented truck it changed my 1 day and 3 hours to exactly 24 hours (10am). I had to wait for person to get there to check in...she showed up at 10:15am....causing a charge I disputed

ben P. on

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Eric B. on

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We received a call that we could not pick up the truck we wanted at the location they promised and that we would have to drive to a location further away if we wanted that size truck. They also changed the pick up time from noon to 5pm. I called at 1:00 to make sure they would have it and they said it was already there. If I hadn't called we would have had to wait until 5. They should have let us know. It was inconvenient and we were waiting on the truck.

Julie O. on

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Employees were police. Gas station /convenience store. No moving blankets or other supplies available at this location. The truck was very clean.

karen B. on

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Shannon P. on

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karen B. on

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Isamar A. on

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Jerry T. on

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Joao K. on

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Mark S. on

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Carl L. on

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THERESA M. on

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Lynn K. on

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The gentleman that took care of me was very nice and friendly and never rushed me in any way he was very professional and kind his helper was also very kind and helpful. This was my first time ever getting a uhaul and they made it very easy to do and I was super nervous

Hugh L H. on

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The inside of the winshield was very dirty when I pciked up the truck. I don't think I should have to clean the winshield when I pick up one of your trucks.