Service from owner is great. 5 stars
Keith W
Customer Reviews for Buckley RV Storage and More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Like to rent from there
todd sVery impressed with the store clerk. I didn't get his name but he was a great help. Thank you!
terry hNothing
Rod MImprove your online app. It is terrible and fails to move thru the process smoothly. I hear similar stories about this from others. OVerAll I like your services 👍
colin tYou guys are already amazing!
JONATHAN SHave more rentals available
John JVery friendly.
Michael BEverything was great.
Karen LMy reservation and all of my information was used to rent another truck earlier in the day. A contract was sent to me signed by someone else and my card was charged. I am still shocked this could be allowed to happen.
Tammi IMore equipment in stock other than that this location does a great job.
Jeffrey CThe gentleman working there was very nice but the facility itself was really gross. The room smelled like mold and it was making me sick standing there in line as in very allergic to mold. The counter was dirty and the building inside was gross. The equipment seemed ok but the electrical hook up on the trailer I used was covered in mud which concerned me. I will be going out of my way to avoid this particular facility and my family and friends will as well.
Gabrielle CThe guys that work at this uhaul know what they are doing! Check in smooth. Hook up is quick. They are the best uhaul guys I have ever worked with. I refer all the locals there.
Christopher BAs always was a great pleasure to do business with Buckley RV Haul!!
Franklin HQuick and easy to pick up and drop off.
Charles CThe manager there went out of his way to make this an easy experience for us! ; )
TRACY MEverything was great
Jeffrey DOnline reservation was easy and trailer was ready for us when we got there. It was a smooth process.
Cheryl BThe gentleman that helped my husband and I was super helpful and made the pickup process quick and easy. The truck was well maintained and ready for us on time. Highly recommend. Will return again for future uhaul needs.
Kelly HI don't know anything about how a moving truck rental establishment works, and not willing to learn. What can I do to improve as a customer? Rhetorical question
Jason FGreat guy. Really nice, helpful and his lot is clean, professional and welcoming.
Jennifer ZThe employee was excellent!
Dillon AOutstanding service-would recommend to family and friends
Gfff GExcellent service!
Julie CThe guy at this facility was AWESOME!!! There were no small trailers within a hundred mile radius of this location. He put the trailer outta sight of others because people kept stopping to want to take it and he held on to it for me!! Appreciate him honoring my reservation!!!
April MU-Haul truck was dirty and had cigarettes on the ground. It smelled like cigarette smoke. The back of the truck was also extremely dirty and looked like it had not been cleaned out after multiple uses. We have used many U-Hauls in the past and this was by far our worst experience. The only reason I’m giving two starts and not one is because the Mobile Pick-Up was very easy to do.
Samantha ZI stopped at the front gate to do an after hours drop off and while ensuring that I was at the right location a man came up to window and yelled at me to get out of the way. There was no traffic waiting to get in or out of the facility and I was not impeding any traffic. The man did not offer assistance or provide any direction of where I should place the vehicle. He simply raised his voice at me to tell me to move and nothing else. It has absolutely been the worst experience I've had with U-Haul and I will not be returning to this location.
Spencer D👍👍👍👍🤓
james mNot a thing. Everything went fine.
james mFast and easy drop off and it only took a few minutes.
Jean BNothing, the proprietor was friendly and efficient and the truck ran flawlessly-Thanks
Thomas EThe staff knows the equipment well. Made a great recommendation as to the correct trailer to haul my Harley Davidson. Quick in and out on pick up and return.
Christopher BThe attention is very good my comments is continuing with the same attention thank you
Angel GVery nice gentleman checked me in it was very quick and I was on my . I really appreciate it his help. I would highly recommend this place for any of your rentals..
Wendi KThe location itself was fine, though it was poor cell service and no wifi so that makes the 24/7 truck share hard to do. My poor review is of UHAUL itself. The first location I had booked just plain forgot to put a truck out for me, and it took an hour to get through to anyone at uhaul. When I did they rerouted me and didnt offer me anything for wasting an hour and a half of my life. She said they had a 15foot truck available and she wouldnt charge me the difference, but it was actually still just a 10 foot truck. The 24/7 truck share program itself just sucks. There is a bunch verification but they dont prompt you in advance for any of it. I was standing outside in the freezing cold for 30 minutes going through what felt like some sort of escape room trying to figure out the clues to the next mystery just to get the hell out of there with my truck. They need to seriously improve this process.
Daniel FJay is a good dude
Sean YWhile the location was above average, the UHaul experience was below average to poor. The rental was requested over a month prior to pickup. The chosen location was less than a quarter mile from both the origin and destination of the items to be moved with the pickup location in between. Several days before the pickup, I learned by accident that the chosen location would be unavailable for any rentals. I was not notified by UHaul of the change. I was transferred to a location that was now 9 miles away in another town. I went to pickup and learned that my truck would not be ready until 2PM that day. Originally, I was to start the job at 8AM. So, I went from starting at 8AM to starting at 2PM from a location that was not convenient for pickup or drop off. UHaul did refund $50 for failing to notify me of the change, but the overall handling of the contract was poor. The original pickup was to be at a storage facility that I was moving out of. As I made multiple trips to the storage unit, I saw several 15 foot trucks parked at the facility that I was unable to rent. They were not promised to anyone else according to the facility, and the facility was told they were by UHaul that they could not honor any previous rental requests. Buckley is a good location and the other location is a good one, but UHaul dropped the ball.
richard gQuick in and out smooth transaction. Very friendly location.
Christine PEasy to reserve,Easy to find,Easy to pic up,Easy to use ,Easy to Return. Great Experience.Will Do It again.
Henry CThe personnel was rude and unfriendly.
Diane SI don’t remember the guy’s name who helped me, but he was fast and efficient! I recommend this location.
Shirah mYour people in Latrobe PA were the absolute best, most helpful people ever! Your WA operation is screwy. It is organized in the least optimal way. They tried to deliver my pods when the were not requested and I was not ready. Then when I was ready they did not tell me that they would not be delivered until late in the day, despite the fact that they were at a facility 2 miles down the road. So the arrangements I had made for unloading were completely thrown off. This was never discussed when I spoke to your dispatcher. They also tried to deliver my son's before he was ready for them. They just randomly decide when they should be delivered, without being told or even asking. The delivery driver was very polite! The man at the storage facility near my house was kind enough to explain your absurd system to me which helped a great deal.
Rachelle RExcellent custom service at delivery and drop off. Truck was very clean and in good condition. Staff at this location was very friendly and helpful!
Lacretia GI tried to do the 24 hour check in but hit a snag (why in the world would you ask for my passport but not tell me to bring it with me, clearly I'm not at home/in a foreign country/crossing a border, why would I have it on me?). Thankfully, the wonderful man who works at this location was there and helped me. HE is the reason this was a great experience...not because of your ridiculous app. Oh the app gave me an option of showing my lease agreement...I own my house. It also gave the option of verifying my employer, it was a Sunday and I'm a teacher. Come on UHAUL, do better.
Staci SQuick and easy. Thank you!
KIM NThere were no secure plastic pieces (as shown in your emailed diagram) for the safety chains on this trailer. I had to stop and buy reinforcements. I asked the very helpful gentleman why this was and was informed “they’re missing, haven’t got replacements yet”. Guy was top notch with backing me up to trailer and even hooking it up and unhooking when I returned. It was unfortunate I had to take time to locate and be out of pocket for a piece of equipment that should have been rental ready.
forest cMaybe a cup of coffee and a doughnut when I pick up and drop off. Everything went smooth and Jay was awesome.
ed RIt was quick an easy took 5 minutes an I was ready to leave
DUSTIN PIt was great to reserve and rent from this location. The employee/manger was very professional and fast! Will always do business with this location!! Thanks!!
Frank HThey were knowledgeable, helpful and easy to pick up and return the truck.
Ron JEasy to find and readily available trucks. Guy there was nice and helpful. One recommendation would be to NOT leave your car there (they don't offer parking and the spot across the way that you can park in is a high crime area). Other than that, no issues!
michael jI did not utilize the facility.
tyler w | ReservationWould def use again
Gwen S | Overall Experienceno comment
JOHN D | Overall ExperienceGreat storage experience
Trisha H | Overall ExperienceJay was very helpful and responsive to all my questions. He is very experienced at this business. I couldn’t have had better service. Thanks Jay
john h | Overall Experience