Customer Reviews for Bucks Automotive
(U-Haul Neighborhood Dealer)

Rating:

2.0

When the truck was dropped off I asked about the gas to make sure everything was ok. They gave me a paper that said it needed 1/4 tank. They checked the truck and said it was good. Then I get a receipt saying I got charged $57 total for fuel. This is ridiculous

Rating:

5.0

I dropped the truck off after hours, so did not interact with anyone.

Rating:

4.0

Friendly staff, gave me just what I was asking for. No complaints.

Rating:

4.0

went out of they way to be nice and help

Rating:

5.0

Had to return U-Haul back to Jackson which was 30+ miles from where I was at. Other than that all went great.

Rating:

2.0

Parking lot was too crowded, not enough room for parking or to get the trailer.

Rating:

1.0

The cab was filthy.. it is egregious that a company can provide trucks to customers in such a state. My fiance and I had to spend 30+ minutes cleaning messes we did not make in the vehicle prior to returning it to avoid a service fee. It is upsetting that we were going to be held financially responsible for filth which was present in the vehicle upon receipt.

Rating:

3.0

Truck worked well. Office was a mess.

Rating:

5.0

Keep up the good work

Rating:

4.0

The UHaul electronic interface is redundant and not user friendly. I would not recommend using the website to reserve a vehicle or for any other transaction.

Rating:

3.0

Quit false advertising 20$ when it’s really 120$

Rating:

5.0

Absolutely wonderful service

Rating:

3.0

Your gas policy is a rip off I fueled it up to above a quarter and still was charged $30 for fuel . No more uhaul rentals for me

Rating:

5.0

I've used Uhaul for many years and have rented many times, but this will probably be the last. This location was awesome, but it was not the first location I went to. I requested a location within 15 minutes and was sent to a place over 45 minutes away. They didn't even have the equipment I had rented. They did nothing to help. 5531 Beaver Pike in Beaver Ohio. I had to call myself and was sent even farther away to pick up my equipment. The entire ordeal took over 2 and a half hours and cost me a lot of travel time that day.

Rating:

2.0

Location was closed an hour and a half after its posted opening time.

Rating:

2.0

Not a very clean or organized place of business. I had to ask the employee to sweep out the uhaul trailer it had a lot of leaves and oil in it. As soon as The trailer was hooked up to my truck I drove straight to the nearest car wash and washed it out. It wouldn’t have been safe to haul my motorcycle in it without washing it out first. As far as the trailer and towing great as always.

Rating:

5.0

How do I get a receipt?

Rating:

3.0

The lot to dropoff at was full of cars and other uhaul trucks. I could not even pull in to park. I had to park at a lot next door.

Rating:

4.0

Their employees did all the hookups and connections. Very courteous.

Rating:

5.0

Was 2nd time I’ve picked up from this location & will use again

Rating:

3.0

I had to buy the $42 insurance even though I did not want it, did not need it, and declined to purchase it online with my reservation.

Rating:

3.0

I think that if your going to use a vehicle for only 2 to 4 hours you should be charged just that not the same price as having it all day

Rating:

1.0

They received the vehicle back under in town rental rather than one way that I had rented it for and charged over $900.00 mileage charge when I did not go over the miles that were included in the original contract. So now I'm having to deal with trying to get this straitened out and get my money back. The guy looked on the computer and said I was good to go so I naturally assumed everything was fine. Two hours later I get an emailed receipt for additional charges for as much as I paid originally.

Rating:

5.0

All good

Rating:

3.0

My only issue was with the original reservation which was directed to Jackson Michigan rather than Jackson Ohio. I started the process by calling a dealer in Ohio but your automated call system took over an the reservation got messed up. A call Sunday evening finally fixed it and I got what I requested on Monday morning.

Rating:

2.0

There was only one place to park and it was very tight to get into. There was another customer that was leaving but stopped when we pulled in and were told they could get a uhaul there but were closed and it wasn't even 3:30.

Rating:

5.0

Moving is always but guys make so easy with the good easy to use equipment thx uhaul I wish u would give military discount to all it would be great thank you

Rating:

5.0

Awesome.

Rating:

5.0

BUCK'S WAS EASY TO WORK WITH AND VERY HELPFUL!

Rating:

1.0

Not have the location closed when the U-Haul website lists the location as open. ????? It would have been much less stressful at an already stressful time.

Rating:

3.0

Requested a pick up in my area but had to drive 70 miles round trip for this rental. Hard to believe three Uhaul companies in my area(zip45601) didn’t have or could get what I was looking for. Also receiving my pick/ drop off location 2 days before my scheduled date is very unprofessional. Will be looking into purchasing my own trailer the next time.

Rating:

2.0

You need to have the truck where I need it with at least enough gas to do our move. The return location was difficult to get to the return area. No room to park the truck

Rating:

2.0

Not all employees had knowledge on how to rent the UHaul. Waited for about 30 minutes for someone to come and be able to process the rental. I did arrive earlier than my scheduled time but called the location in which stated the rental was ready whenever I was able to get to the location. Truck was clean but didn’t run well. I only used the rental for 23 miles to move furniture but check engine light game on after about 11 miles of use. Location did do a thorough check of the rental upon return.

Rating:

5.0

good guys. helpful too. your records need reviewed. i was told "touchdown atv" was a pick up & drop off location. it is indeed, not. they had no clue what i was referring to. thanks

Rating:

3.0

Extremely dirty office (bugs were crawling across the desk), but the personnel was very helpful.

Rating:

5.0

The dealer that rented to us were great both times we used them.

Rating:

3.0

I didn't like that I had reserved a 26' uhaul and a dolly for one price at uhaul.com to get to the shop to pick it up and them to tell me that someone else had already reserved the same one I did but I was the one there to pick it up which we had used a credit card to hold it. They then said all they had was a 20' which would have been fine but I had to pay the same price for a uhaul I didn't request that I was going to pay for the one I wanted. They did give me a discount on the cost per mile which was nice of them. Also they didn't have the dolly that I reserved. I think the site needs to be kept more up to date when offering people the ability to make reservations so they get what they want when they go to pick up the uhaul.

Rating:

3.0

put a shot of oil on the tire strap rachets!

Rating:

1.0

I showed up at 9:10 am to pick up my 9:30 rental and the shop was closed and they didn’t even arrive until 9:50 and still had to check in the truck from the previous renter. The truck was extremely dirty I had to clean out the back before I could load my things.

Rating:

5.0

Very great service at Bucks Automotive

Rating:

4.0

The people who helped me with rental were very very nice and helpful

Rating:

3.0

I reserved an appliance dolly only to get to p/u the truck and appliance dolly and they didn't have it so I had to go and find an appliance dolly elsewhere and had to have someone follow me to Xenia so I could drop off truck and they could take back the dolly. However I called the main number and they helped me with the mileage to compensate for the extra vehicle needed to return the dolly to Jackson Oh. So I am giving credit where credit is due so thank you for be helpful in this situation.

Rating:

3.0

Wanted a one way rental...was told okay then next day said I needed to return the truck. It was an empty truck I had to return and pay for the mileage. Certainly didn’t feel it was my fault that they didn’t have a truck for someone 3 days later....(

Rating:

5.0

Very nice very professional got me a uhaul quick thanks

Rating:

5.0

I am handicapped and they brought everything out to me on a laptop computer. Quick service