Customer Reviews for Bucks Car Rental & Sales Inc
(U-Haul Neighborhood Dealer)

257 reviews

411 N Derr Dr   Lewisburg, PA 17837
(Rt 15 across from Burger king)

(570) 523-0909

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 523-0909

411 N Derr Dr
Lewisburg, PA 17837
(Rt 15 across from Burger king)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jan M. 
Rating:
4.0

Customer did not leave a comment.

Sharon L. 
Rating:
3.0

Customer did not leave a comment.

Karina H. 
Rating:
5.0

The initial information listed $.89 per mile; the contract increased that charge to $ 1.39. Why would you list the lower price when you charge so much more? I feel cheated.

HAROLD S. 
Rating:
5.0

More selection of trailers are all locations. Couldn't find a smaller enclosed trailer within an 80 mile range and paid double for a bigger one.

brandon B. 
Rating:
4.0

Customer did not leave a comment.

Laura R. 
Rating:
4.0

Customer did not leave a comment.

DILLON R. 
Rating:
2.0

Drop off area very small and full of rental cars.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

karen R. 
Rating:
3.0

There was a lot of confusion with ordering a U-Haul due to the covid-19 many places weren't open. I ordered a hand card and didn't get it. It seemed a bit expensive but it did the job.

Connie V. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
4.0

Customer did not leave a comment.

jason E. 
Rating:
5.0

Very helpful and patient

Jeffrey S. 
Rating:
3.0

The UHAUL app did not work in order to complete the return. In addition, the email and text hyperlinks did not work either. No fault of the location at all. Please fix the gliches with the app, which had worked well earlier this year when I had rented another truck.

ryan G. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

the problem is with the website. it would not give me a requested location and I was given a pickup location miles away. so I did not use the website and went direct to pickup location nearest me. Great experience with location, bad with website.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Do not allow customers to schedule pick up times outside of the location's open hours. We got there at our scheduled pick up time and the u-haul website said we had to wait til the location opened even though I specifically chose u-haul share 24/7 so that I could get the truck whenever. I am not happy with Uhaul because of this.

Dalton W. 
Rating:
2.0

The phone number is outdated, had called and called, then when we got there, we were told to park off site 1/2 mile away, finished receipt came 6 days later...

Tucker P. 
Rating:
4.0

It was not clear from the online ordering process that we were given less than 24 hours with the trailer. Pick up was 1:30 on October 24th and the paperwork had drop off the next day at noon in State College.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

fred R. 
Rating:
5.0

Everything was great. The people were really efficient and made everything easy. I will recommend and use them again

Maryellen P. 
Rating:
4.0

Nothing. Staff was friendly and helpful.

David R. 
Rating:
2.0

Trucks are kept offsite. Dirty, tires were low, empty windshield washer fluid, dirty windshield inside and out, sticky steering wheel, damage on truck exterior. u-haul email link for checklist when picking up truck timed out. 800 number on hold for 20 minutes, so i hung up. rental location did not know what link i was talking about. Truck return after hours location, i called 800 number and hung up after long hold time as well. Rate uhaul.com and 800 number a 4 out of 10. pick up location 6 out of 10.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

dillon S. 
Rating:
5.0

My experience was horrible! Because I hired 4 people from to different companies thru Uhaul and NO ONE showed up! IT made the whole moving experience very worrisome and stressful! You should tell people to fill out the online drop off before they put the key in the drop of box!

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

jeremy D. 
Rating:
4.0

One person in the office was not wearing a face mask and another kept pulling their mask down.

Douglas F. 
Rating:
4.0

Excellent customer service team, going above and beyond for customer satisfaction.

Justin Y. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
2.0

Customer did not leave a comment.

Antonio C. 
Rating:
5.0

My drop off is full I had to drive another 10 miles to drop off at a different location. Are use it for business and time is sensitive.

SHANE R. 
Rating:
3.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

Jaime C. 
Rating:
3.0

No appliance dolly was there for my reservation. And I was unable to get the Uhaul app to locate me when returning so had to navigate a return for additional days I was charged when I didn't have the truck. Also strange to not have the trucks at the location.

Karina T. 
Rating:
2.0

Truck was not clean, staff did not wear masks, place seemed disorganized.

Stephanie S. 
Rating:
2.0

We got there after hrs and was going to put the key in the drop off box. Then an employee came out and said he will just take the keys and move it and they will check it in in the morning. I asked him how I would get my $100 deposit. He claimed there was a store behind KFC in lewisburg. The next day I went and there were no stores there. I saw someone parking a truck so I asked him how I get my deposit back and he didn't know but he just checked my truck in . So I went back to where I picked up the U-Haul and how I get my deposit. She said they never checked the truck in and I said the guy told me he did it himself. So the girl had to walk the other person thru how to check in my truck and then said they will mail me a check. A CHECK. I paid cash I should get cash back. Very poor service.

Denice A. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
1.0

I had to wait 30 minutes to check out and i was charged for gasoline when I brought it back at the same level.

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

Heidi F. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Carole S. 
Rating:
4.0

Customer did not leave a comment.

Mary H. 
Rating:
2.0

The staff was not interested in doing a walk through of the truck to see if it was damaged. Turned out the windshield was cracked. The truck worked well otherwise.

Wade J. 
Rating:
3.0

Customer did not leave a comment.

Brian C. 
Rating:
3.0

The pick up location was convenient and the staff expedited things well. However, the trailer had a broken chain on the break away brake. I informed the staff and they sent me to another location to see if I could get it fixed. The second location suggested that I contact roadside assistance. I needed the trailer so I made zip-tied the chain to the brake and used it. I did not have any problems with the chain. The second problem that I had was the lift gate could not be opened. I managed to get it open about 18 inches. I crawled inside and lubricated all of the rollers and rails. Only then could I get it all the way open.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

gail W. 
Rating:
3.0

Have Uhaul prepared for pick up time.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Jayne K. 
Rating:
5.0

A few mix ups with pick up and my purchase of a plastic mattress cover, but at Earl's Bike Shop in Lewisburg,PA, they took care of it all and assisted me. Pllease reimburse them for the paid plastic cover.

Patricia K. 
Rating:
1.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

No clear location for drop off of truck and no external key box

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

FRED B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

I returned uhaul with more gas in it than what was originally in it and they charged me. The uhual also smelled bad of cigarettes. My daughter road in it and ended up in ER from asthma attack due to the smell. People were also not very nice at location.

Brittany A. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Nothing ur doin good the way u are!!

CASEY C. 
Rating:
5.0

Great customer service!!!

DON C. 
Rating:
1.0

I rented hauling equipment and paid online in advance. Going to the location they claimed they didn't have it. So I had to go to Walmart and pay for a ball, hitch and pin again. Then had to rush back to the U-Haul place. I had to pay for the insurance again. When I asked for a refund she said she'd have to ask because she wasn't sure!!!!! I had to pay for insurance twice and buy hauling equipment twice!!!! Are you serious. Still haven't gotten my refund. Then the man who came out to help us attach the trailer was incredibly rude. Mentioned how women aren't good drivers. Terrible experience.

Faith H. 
Rating:
1.0

I reserved uhaul online at one location ended up which was 1 block from my apartment. Had to pick it up in a completely different town which I was not told until a couple days After I reserved it. So still needing a uhaul that day I had to accept the location. Then Was charged $44 extra dollars because they said I went over my 10 miles that I estimated that I would need it for. However I ONLY went over because they changed the location on me and never asked me to change how many miles I would need it for after it was changed to a different location. This is ridiculous! So for have a truck for like 8 hours it cost me over $100. When online the price was $29.99. Ended up costing $76 with insurance and blankets. Which yes I added and was ok with the $76. But then to add $44 MORE is ridiculous! Which wasn't even my fault that the location was changed! Completely outrageous and ridiculous! Never AGAIN will I rent from this place!

Jennifer C. 
Rating:
3.0

Customer did not leave a comment.

Mark U. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
2.0

Have the rentals at the location and not a block away. Have Rentals that are on a lot, not parked in an area where the grass is 2 feet high. Have rental equipment that is in good operating condition, I wasn't sure if the truck was going to break down on me or not.

Kevin M. 
Rating:
1.0

Bad customer service and no equipment never ever again

Corinne H. 
Rating:
5.0

Customer did not leave a comment.

Tera P. 
Rating:
3.0

Truck was clean but the AC did not work. Made for a very uncomfortable ride.

Benjamin S. 
Rating:
5.0

Nothing I can think of

ed B. 
Rating:
5.0

Customer did not leave a comment.

Kasey B. 
Rating:
5.0

Excellent customer service

Barry C. 
Rating:
2.0

Customer service low energy not really interested in assisting

Kamisha L. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
4.0

Customer did not leave a comment.

Lucas Y. 
Rating:
5.0

I left my phone and hearing aid batteries in the truck and they were kind enough to hold them until I could return to get them.

Marion B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
3.0

Hard location to find and the trailers were a few blocks away. Otherwise - very nice, knowledgeable and helpful staff!!

james L. 
Rating:
5.0

None that I can suggest

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Jeramiah F. 
Rating:
3.0

We had to drop off the trailer while the place was closed. I can't form an opinion other than we couldn't find a great place to unhook a trailer. We dropped it and left and I received my receipt so I assume everything was fine.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
3.0

dropped after hours.

sheldon R. 
Rating:
5.0

Customer did not leave a comment.

leonid I. 
Rating:
3.0

Customer did not leave a comment.

Patricio S. 
Rating:
3.0

I rented trailer for one way, to Lewes Delaware where I drop trailer at 4. Pm On the 17 of April less then 8 hours from the time I rented it. When I called to reserve the trailer I said to Lewes Delaware. After I drop a mattress off at my Lewes house, we are on our way to Tenn. Now Uhaul is saying I rented the trailer at Norton motors Lewes, only drop off there.

Art K. 
Rating:
1.0

The app didn't work had to pay for 2 days only use your truck one day,had it back less than 12 hours

daniel F. 
Rating:
5.0

Customer did not leave a comment.

KAREN R. 
Rating:
1.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Pick up location was not where it stated..

Ciara V. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Had poor experience picking up but was made up for by this locations service. Very nice!

Lacy C. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

Delay in pickup. Waited over a half hour while they dealt with another person unrelated to u- haul. Trailer leaked when it rained. Everything was soaked. Trailer dirty inside. Had to go around the block to pick up trailer in a dirty lot, overgrown with weeds.

Bill G. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
No reviews have been submitted for this location.

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