Great service! It was a seamless and smooth experience. Had a little delay when returning due to internet issues but still the rep was very courteous and helpful.Jonathan A.
Customer Reviews for Buden RSM RV Sales LLC
(U-Haul Neighborhood Dealer)
Rancho Santa Margarita, CA 92688
(In the old Nissan bldg off Santa Margarita pkwy & Empresa Enter on Empresa)
Services at this Location:
- Mon-Fri: 10 am - 5 pm
- Sat: 9 am - 5 pm
- Sun: 9 am - 12 pm
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My favorite location, rented many times and the guys there are always pleasant and helpful.LACEE K.
You have given me excellent, professional and courteous throughout this move. Thank you so much.JANET L.
David was very kind and helpful. Great customer service!SHERRIE C.
Nice folks working here.DARRON D.
Friendly customer service who go out of their way to help.Laura T.
Customer did not leave a comment.MATTHEW H.
Customer did not leave a comment.DAVID R.
I am very upset that we got charged a cleaning fee on our rental truck. We were given a truck that was very dirty to begin with, and we were honest to state that when we picked it up. We were also honest to state that, once again, when we dropped it off, and that it needed to be cleaned (which should have been done before being rented out to us, and charged to the previous renter). I hope someone will be able to do something about this, and refund us for the cleaning fee we were incorrectly charges for.Pablo M.
Nothin, the two guys working were great!!BRIAN S.
Customer did not leave a comment.JOSE L.
Customer did not leave a comment.DAVID J.
Fully satisfied. Place is well run and the people are friendly.ROBERT B.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.PENNY H.
The young man that I dealt with this time was super helpful and explained everything so well. I'd go again especially if this guy is there.Joshua P.
Although the on-line process was cumbersome, with too many automatic up-charges, the man with whom I spoke on the phone and who assisted me in person was great. He understood my personal needs and accommodated my timing and my return. I will go out of my way to rent from this location rather than a closer one in the future do to great customer serviceRobert M.
Nothing. Everything was handled very well by this location.Greg J.
Steven was really helpful, wonderful service.MARGARET W.
Tell people more about the truck. Like 10ft trucks have no ramp and so it's harder to load things. Especially a 63 year old man like myself. And then sell me a appliance dolly that u can't even use on a 10ft truck as u can't get the dolly in the truck once it's loaded. NO RAMP!!GENE R.
Great customer service! Fast and friendly! Great teamwork amongst employeesJason G.
Customer did not leave a comment.dominador D.
Customer did not leave a comment.Ruvin G.
Fantastic Man working thereCHRISTOPHER R.
We were really happy that the fee quoted to us was for the day. Super helpful not to have to rush in what is already a hectic move for us. THANKS! Only other comment is that as easy and straight forward as the in person dealings were, the website is a tangled mess of constant upselling. THAT got annoying. I thought for sure I was accidently going to get extra insurance or blankets or helpers or... Back to a positive, the young gentleman who helped us on site was super friendly, helpful and efficient!MARK L.
Customer did not leave a comment.TAYLOR S.
Customer did not leave a comment.MICHELLE S.
Customer did not leave a comment.MARK K.
The 2 men there were fantasticLISA C.
Customer did not leave a comment.STANLEY K.
Great staff, absolutely wonderful customer service!FRANK E.
Customer did not leave a comment.SUSAN M.
Customer did not leave a comment.Jason S.
nothing that i can think of. it was raining and staff member had an umrella to assist me getting my personal items off the truck.returning the vehicle took little timeThomas L.
Great staff and management! Clean facilities, large areas for customers to drop off trucks. Outstanding experience with David C. at this Buden RSM RV Sales LLC location.Paul K.
Excellent customer service!KELLI C.
I used their mobile-friendly option and if I did not have an additional question on tire pressure, everything else apart from that went very smoothHuzefa B.
Very friendly, professional, and courteous customer service. Easy to check in to pick up and return vehicle.PETER W.
Everything was great Dave did a great job. Thank you for your servicedana M.
The hours of operation were unavailable on your website. This was confusing.MERLYN H.
Do the self pick up and it was easy. The folks called me the day before to say truck was there and sent videos on self service.Janet B.
Customer did not leave a comment.KEVIN C.
I'm happy. They knew what time I was going to arrive and already had the trailer in position and ready for me to hook up. Very nice, helpful and Courteous.MARK S.
Service was excellent. Employee was very kind an efficient. Process was quick and easy.JOE R.
Customer did not leave a comment.STEVEN M.
David the manager is outstanding! He is very professional and knowledgeable! This was our 4th time using this location for one way rentals and we keep coming back because of him. Thank you!ROBERT O.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.JERALD A.
This auto transport was missing the angled stop plats for the tires at the front of the trailer. This trailer also had a burnt out running light on the drivers rear. The dealer checked brakes and blinkers but never checked the running lights. I did advise the dealer about both issues when I returned this trailer. Overall I like the team at this dealership. They are very supportive.Richard B.
Very attentive and polite staff. There was a pizza crust and empty bottle under the seat, so maybe check for cleanliness a little better.JENNIFER L.
Staff was very helpful. ThanksAlexander O.
Great serviceALLEN B.
David and Steve were most helpful in this experience.GREGORY G.
Customer did not leave a comment.Jessica B.
Awesome service by David and StephanNasser P.
RSM UHaul is awesome! The equipment and the people that run the shop make it perfectJohn H.
Customer did not leave a comment.ROBERT S.
The after hours checkout process is way to complicated. But the staff was very helpful in giving alternate options for checking out my rental.KEVIN W.
Great person handling your shop there. ThanksEUGENE H.
Staff was super friendly and made our experience super pleasant and quick!KRISTY K.
Customer did not leave a comment.Rena T.
Customer did not leave a comment.PHILIPE D.
So nice and efficient, The absolute Best!!!!RONA G.
David and Stephen are true professionals and super accommodating. They make the task of renting trucks and trailers a breeze.NASSER P.
Maybe have some better lighting in the parking lot for when a customer Needs to return truck after hoursStacey R.
David does a great job managing this locationSteven W.
very efficient operation.Donald B.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Israel F.
The U-Haul team at Buden RSM RV Sales LLC are a professional, competent and extremely efficient team. Keep up the great workNasser P.
Customer did not leave a comment.Philip T.
good helpful serviceDONALD M.
Customer did not leave a comment.michelle S.
Customer did not leave a comment.Beth M.
Great service and friendly employees.jennifer B.
Customer did not leave a comment.Linda P.
David was very helpful.Richard L.
When I picked up the U-Haul, there was less than 1/8th of a tank of gas left. The low fuel signal was lit. Thankfully, there was a gas station nearby where I immediately had to go to and fill up. Recommendation: have a minimum amount of gas in the truck so customers don't immediately have to go to the gas station.Tyler F.
David who I believe is the manager does a great job he is polite, professional and courteous.Steven W.
Customer did not leave a comment.DAVID B.
Stephen was great! Friendly, attentive, efficient, caring, a real UHAUL superstar.Dana W.
Customer did not leave a comment.PATRICIA K.
Customer did not leave a comment.STEVEN N.
Customer did not leave a comment.Vincent B.
Always greatDouglas P.
Customer did not leave a comment.JORGE G.
Customer did not leave a comment.Kimberly D.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.SUSAN P.
Customer did not leave a comment.JEFFREY P.
Excellent customer service.Tammy S.
Those w gentleman had off the chart customer service. The explanation on the return went just like they said it would. They were a great pair.Charles M.
Main st orange drop the ball. Did not have my equipment ready at the proper time .with a 5 hour delay. On a reservation. Luckily dispatched to another location. All is good.PAUL D.
Very polite and friendly service.Hamid M.
The person helping me was excellent friendly and really made you feel he was there to help you.Steven W.
Excellent customer service response from attendant on duty!allan K.
My go to place for U-Haul renting! Very friendly employees.PAUL S.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.charles B.