Only Problem I have found is that The Storage facility hours of operation are different than the operating ours that was reported to me by U-Haul scheduler. I could have save an hour at pickup time. The pickup facility has slightly different operating hours. Other than that, everything else was good.Commodore C.
Budget Mini Storage W Center St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.GLORIA G.
Customer did not leave a comment.VICTOR P.
Glad to see the trailer had good tires on it. Have rented trailers before that the tires were so bad I was afraid we wouldn't make itCHANCE O.
I was just a bit skeptical re: billing. My final total was about $2 more than what was originally estimated & pulled from my acct. I would have liked very much just to put 2 one dollars bills on the desk. Other than that, top service. Clean well running vehicle. Thank you.CHARLES G.
None - Carey provided extraordinary customer service.DAVID A.
The only issue I had was "Finding My Location" on the after hours return feature. Could have just been my device not working properly? But the lady I spoke to on the phone was very helpfulDarren G.
The lady was super nice and very helpful. ThanksROYAL M.
Customer did not leave a comment.TODD C.
Looked like a drop off only place, not a full selection rental place.Julie J.
When I went to drop off the auto transport there was no one at the facility and the gate was locked. I called the number on the contract and talked to a gentleman named Gaurd, and he said that the person was sick and could not make it in to open the location. he told me there was a maintenance man there and he would try to get a hold of him to let me in. as I hung up the phone I saw the maintenance man and told him the story and he let me in and told me where to park the transport. I parked the transport and unhitched it myself and then drove to the exit and the maintenance man let me out. I was not able to check the transport back in so I am not even sure if it shows that I brought it back, I called the person on the contract back and left a message for him to please check it back in and to call me back to confirm that he had done so. never heard back from him. U-haul sure leaves a lot to be desiredLee R.
Everybody that I worked with was great!Kathy A.
Great staff! They were super helpful.LINDA P.
Customer did not leave a comment.Jennifer R.
Absolutely amazing service!! Highly recommend this location!!!Gayle Y.
Online the mileage rate was lower then at the rental location. The place you leave your vehicle could be safer, too close to the road traffic. Makes it difficult to back out.Mike R.
Great customer servicescott C.
Customer did not leave a comment.robert R.
Customer did not leave a comment.terry H.
Customer did not leave a comment.Jeffrey K.
Customer did not leave a comment.Angel M.
The lady was professional and very pleasant.Wade W.
Customer did not leave a comment.Angel M.
Customer did not leave a comment.John M.
Customer did not leave a comment.Van G.
Customer did not leave a comment.Laurie L.
Your service for telling people where to drop off equipment is awful. Or perhaps it's the system. Twice we have been told to drop off equipment somewhere and the location was not informed and did not have room for the truck or trailer. This has caused undue waiting and confusion while multiple phone calls to U-Haul offices had to be made. Your system is broken and very inconvenient to people moving who are obviously already exhausted. Next move we will NOT be using U-Haul as this seems to be an on going problem you have yet to fix. Two moves and the same issues. We quit. This move alone this problem arose twice in just one week. Unacceptable. Three strikes and U-Haul is out.Harold N.
Customer did not leave a comment.Ellery F.
Great service, great facility,Warren M.
Nothing, service was great, no issues with trailer, was one of 3 Uhaul locations in area, but only one open on Saturday.Thomas V.
Customer did not leave a comment.Tyler C.
Customer did not leave a comment.Tyler T.
Customer did not leave a comment.lenora U.
Customer did not leave a comment.Josiah L.
Customer did not leave a comment.Pete J.
Customer did not leave a comment.Russell H.
Very friendly and helpful!Russell H.
rating is for the 2nd place I went. place I was directed to sent me away further down road. not cool!Theo H.
Customer did not leave a comment.Jean P.
Very friendly, conscientious, helpful people at both ends. Truck got great has mileage. It made our move easier on us!Holly L.
Customer did not leave a comment.Karrie B.
Customer did not leave a comment.Vicki R.
Customer did not leave a comment.Joan H.
Customer did not leave a comment.Shalyn C.
DANNY was Great.Jeffrey A.
This location was excellent! Fast friendly service ! I will definitely come back to this one again if i ever need anything uhaul related!Zachariah S.
U-haul employee excellent service. I appreciate all his knowledge and excellent service. Uhaul you have a excellent employee.Ron V.
Friendly and fast. Great ??jay P.
Customer did not leave a comment.jay P.
Danny was AWESOME!!!Dave R.
Service was absolutely great!!TIM P.
Very polite , excellentRomelia W.
Customer did not leave a comment.RONALD B.
I have no complaints with this business. I do have a suggestion thoughâ€”the published trailer size, 5' x 9', where the 5' (60â€) dimension is an outside dimension measured from fender exterior to fender exterior making the inside useable area 4' x 9'. I consider the misunderstanding my fault. I should have asked or measured the usable area prior to renting, but the renting business needs to make sure the renter is getting what he wants.BILL K.
Daniel was professional and very helpful!Richard B.
Danny at the Chino Valley Budget Mini Storage was so wonderful! He is exactly the kind of person you want working for U-haul. He was polite, patient, kind and so helpful! If he didn't know an answer he went out of his way to get it. He never rushed me and made me feel I was very important as a customer!! That is so, so rare these days. I had a business in the past and he is the kind of employee that is rare today. You can tell he gives it his all and can be trusted to handle difficult situations that come up! I will be using U-haul a lot more because of him. Thank you Danny for make the process and move so much easier!!Melinda H.
Customer did not leave a comment.GENE G.
New manager was polite and personable. He went above and beyond to make sure things were good for us. Thank you!Erin H.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.Bruce B.
The service was fantastic. The gentleman who helped me out was very courteous and explained every detail I needed to know. In addition he was quick to answer my questions.Waylon C.
I ended up dropping off at a closer location that I did not know was there. U-Haul Neighborhood Dealer. They were very nice & professional. And I failed to call the original drop of location to let them know. However they called me to check on how the truck was running & if I was still going to be there by check in on Thursday at 9 :15 am. I explained I had already turned it in one day early but had failed to call them & let them know. He was very professional & polite. The fact that he called to see if everything okay is a huge PLUS in my book! An excellent customer service policy!judy W.
We had a reservation at another location and when we arrived (on our moving day) they were closed and would not answer calls from us or from customer service with u-haul. Won't use the other location Bob's Complete Auto even the website shows they are open at the time we had a reservation. Very disappointed.Sheri H.
Personable operator looking out for his customersjoe S.
great helpful staff.the best. thanks for all your help.PHILIP O.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.Sharon R.
Customer did not leave a comment.Tracy M.
Customer did not leave a comment.Ray D.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.WALLACE GORDON H.
Customer did not leave a comment.TODD B.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.Tom K.
Stay being awesome!! Thank you Taylor!!Sarah F.
everything was great , no problems at allANTHONY M.
Taylor was very helpful and courteous. I would definitely reccomend buddy storage to a friend.JIM P.
Taylor was very helpfull. The transaction was quick and painless.BRANDON M.
Nothing Taylor was excellent to work with, would go back there again.LARRY R.
Customer did not leave a comment.SARAH B.
Customer did not leave a comment.FREDERICK H. V.
Customer did not leave a comment.VONDA F.
Customer did not leave a comment.CHRISTINA B.
Nothing was very nice and friendlybrani S.
Customer did not leave a comment.JOSEPH G.
Love the customer service! !!Terri C.
Customer did not leave a comment.CYNTHIA V.
Maggie did a fablouse job.Above and beyond.She made the moving experience so much easier. You really hit the mark when you hired her. Please let Maggie know how much I appreciate her help.Thank you,Frank PhinneyFrank P.
Customer did not leave a comment.Bernie P.
Customer did not leave a comment.JIM A.
Customer did not leave a comment.AL D.
Customer did not leave a comment.David H.
Everything was as described to me for an after hours drop off. I followed up the next day to confirm that all was received and was very impressed with the level of service.PETE B.
Customer did not leave a comment.DOUGLAS R.
U-Haul should honor their promotions on both ends. I feel I was over-charged AND manipulated.ALIA B.
Customer did not leave a comment.DOUGLAS R.
The truck engine was missing horrible and ran like it was going to quit at any moment....didn't want to bother and try and get a new truck as our move was very time sensitive. The location and people are great but please try and at least give them good running trucks as it will cause a customer to go elsewhere next time they need a truck.joseph F.