You could not charge someone an extra $44 dollars for being an hour late because that is ridiculous and you are just money hungry...👏🏻
Sierra M.
Customer Reviews for Budget Rent A Space
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your app is a pain!
Anna K.The whole experience was laborious and difficult to complete. While the truck was clean enough, it is clear that not a lot of care is used is maintaining the vehicles.
Sandra H.Just the inside windshield was pretty dirty would be nice if cleaned
joan M.Reliable people and friendly staff. Great customer service!
manit I.No one there
ivan S.I had no interaction with the staff. I returned my truck after hours
Andrew S.The woman who seems to be the site manager, is a complete jerk. Between lying about what time her business is supposed to open on Mondays, to asking me "do you have a problem?" from the other side of the gated fence, rather than from the office, as then she'd have to open up. The hours on Google, through uhaul, and even on their own building, clearly state they open at 9. Attempting to inform her of this, she told me I was wrong, and that Google and uhaul are wrong too. She walked away, into the office, opened the door, continued to get in my face, telling me to just leave the key and she will check it in, assuming I fueled and swept the vehicle. Attempting to explain to her that the vehicle needed checked in before 10, and hearing that I was on the phone with uhaul, her attitude quickly changed to "OH I WOULDN'T DO THAT! I WOULDN'T!" She is very unprofessional and hesitated to give me her name, so I am sure it was not even her actual name. Beware renting or returning to this location.
Zackary C.More user friendly return on website.
Elizabeth S.Great customer service. Truck was clean & ready for me. Easy drop off process.
Firas M.The experience here with customer service was beyond anything I have experienced in a very long time. I was needing more time and a quick phone call to her she handled everything. Her personality is bubbly and contagious. I will recommend this location to anyone needing to rent moving equipment or for storage needs.
Billie C.Friendly service Extremely clean trucks
Lorraine H.It would be nice if I called in to let them know I'd be a little late that the call would go to the actual location that I was renting with. I did get good service though.
Teresa C.Always a pleasure using this location. Office staff is always prompt and professional getting me in and out so I can be well on my way.
Leroy Z.It's always a pleasure to show up get taken care of and know I'm being placed in a well functioning uhaul that's clean. The prompt courteous service is always a plus!
Leroy Z.Dropped the vsm off the location was closed
Michael G.Unfriendly staff
Michael A.The check in and dropping off on phone was an issue .
Loretta H.The “pick-up key “ Service was very cumbersome If I m required to perform this service in the future I will rent a vehicle from another service . Completion took 45 minutes cutting my loading and traveling time in half . Which means time wasted
Mark C.Had a last minute need for a small truck and since I had rented before, the procedure was quick and smooth. Thank you.
LAURENCE I.Christy is Great!
Michael M.Always great customer service!
THE P.Great and helpful service. Delivered clean well maintained truck. Great experience overall.
George P.Very kind, knowledgeable and professional!
kelly F.Everything was great. Keep up the good work. Thanks.
LAURENCE I.It had a lot of mileage on it and it creaked and grond as it went down the highway because of it's age and 78000. miles.
Jim C.Be open on Saturdays
LEA L.The store wasn't open no one to help had to call customer service twice. More charges added to bill then what expected. Moving in August and will NOT be using them again!
Michael B.Christie is wonderful. This is the only rental space I would recommend.
Robin C.Remote pick up is ridiculous. Reservation was not ready for pick up. Had to call the 800 number to have the reservation completed. Was initially charged for hand truck, appliance dolly and furniture pads. There was no way to delete these in the online form. Was able to get these taken off at return of van. Attendant at the location seemed annoyed when asked for assistance. Advised me to just do it on line.
Steven B.The location was good. But I had a terrible experience with the app it took me over an hour to return the truck It would not let me go past the first part. I tried calling u hal but was on hold for a hour when the finally answer the lady was very helpful and was ready to go within a few minutes. Please fix your app moving is stressful as it is spending over an hour trying to just return the truck is not cool.
Ramiro C.Always great service at this location.
THE P.Got a call the night before saying they didn't have the truck we reserved and would have to pay for a larger truck . Was not happy !!! Very unprofessional and won't recommend uHaul !!
Anthony R.God Bless America!!
Timothy H.Friendly staff that goes above and beyond to help their customers
Pamela F.Everything was perfect
Ethan C.The person who help me was very nice and knowledgeable. I would recommend this location to everyone.
david R.Excellent service. Friendly and helpful. Thank you!
Kimberly B.Open a CAF on this location and look into the shady dealings. This person changed my drop off location without my knowing to a random city hundreds of miles from where I originally scheduled the drop. Costing me money for your mistake.
Jason S.Went above and beyond to ensure a good experience. Thank you!
jocelyn L.The dolly wasn't there. The app didn't work right. And you charged me $20.00 because I forgot to sweep the truck out after, which probably took all of 5 minutes for a minimum wage UHaul employee to finish
MICHAEL M.Always excellent customer service at this location.
THE P.U-Haul app is glitching, could not return the truck via app. I had perfect connection on my phone.
Vladimir D.Absolutely nothing. You were very good in your info to me. Everything went well. Thank you again. Judy Glore
judi G.The customer service was exceptional! I was in and out of the office several times before my move to purchase supplies. Easily exchanged boxes when I decided I wanted smaller boxes. Truck ran well, no problems.
tamera S.24/7 access was easy and efficient. I appreciate it.
Curtis W.The bumper was rubbing on the tire when turning someone should fix it.
Brady L.This office was great. Staff was very helpful. I would recommend this location.
Shalin G.Nothing
ruby H.Great customer service.
Paula J.I pulled in to return my rental and the car shop next door had taken up all parking stalls. Another person that returned rental before me parked 15 feet from the curb. So I had to wedge truck in where I could. Not owners fault, but this is about the experience. Just very frustrating.
Jesse P.Christy is The Best! As Always She is Very Professional & Friendly In All Ways! Very Recommended!
Michael M.