Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After a rocky start with the Bath Auto sale’s original reservation it was not opened, no truck, an a phone number that was disconnected it all went well at Budget Store and Lock. The representative there was so awesome. That lady really helped me an I am forever grateful to her! Thank You so much! Karen M
Karen Maiolo
Rating:
4.0
No comment
Steve Gerkovick
Rating:
4.0
Customer did not leave a comment.
Marc Duval
Rating:
3.0
Front L tire was bald. No instructions on how to use the truck. Headlights very dim
Scot Gordon
Rating:
5.0
Location is very convenient and perfect, customer service excellent and very understanding, person over the counter very friendly and helpful, units very clean and also bugs/ rodent proof , totally recommend the place! Also you can rent a truck at the same location
Greg Giammanco
Rating:
5.0
This was our 2nd rental of the van in 2 weeks. Pam from the Bath location was great and very accommodating and helping us to reserve it both times. Brian was also very accommodating and nice when we picked it up both times . We would highly recommend this location.
Melissa Healy
Rating:
5.0
A Very easy process to aquire the storage area. Was alway clean and will maintained. When I no longer need the storage area, it was a very easy to complete my exit.
Thank you.
TIMOTHY KONDZIELA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Kuntzman
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
deb Cooper
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Overall Experience
Rating:
5.0
Very clean and well maintained free of any pest and creatures that may find their way to a storage unit. Very impressed with the friendly response any time there was an interaction. Pam is a great customer relation person and was always very helpfully and ready to respond to my needs. Pleasure doing business with this company.
Anthony Bruno
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Werner Harper
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul Gallo
Rating:
5.0
I was very happy with the lighting which always worked, and the heating in winter and air conditioning in summer. I never had a problem in the two years with the unit. I highly recommend Budget Storage. The personal always helpful
PATRICIA WILDRICK
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Overall Experience
Rating:
1.0
Customer did not leave a comment.
Rita Cheskiewicz
|
Overall Experience
Rating:
5.0
Next time I need estorage am coming back thanks people
Luis Montalvo-Murphy
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Michael Saltzman
Rating:
5.0
Customer did not leave a comment.
Elijah Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis Nugent
|
Overall Experience
Rating:
5.0
I am happy for one year to rent this place
Juan Esteban
|
Overall Experience
Rating:
5.0
The women that ran this branch was very helpful and I would recommend this facility to anyone.
Michael Bretzger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARC LUKASZONAS
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Albert Sinisi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
fred bechtoldt
|
Overall Experience
Rating:
5.0
Pam the manager was exceptionally nice. She went above and beyond to accommodate our special needs. I would highly recommend this facility primarily because of Pam's kindness.
sharon nikoleyczik
|
Overall Experience
Rating:
5.0
very pleased with the service and staff
Charles R. Boyce
|
Overall Experience
Rating:
3.0
Only a few options to choose from, but everything was clean and exactly what we paid for.
Luis Castaneda
Rating:
5.0
Customer did not leave a comment.
REGINA VAN HORN
|
Overall Experience
Rating:
5.0
Very accommodating during our time with the facility.
DOROTHY STERNER
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rose Ann Smisko
|
Overall Experience
Rating:
5.0
Very nucce people..
Very clean and customer service was awsome..
JOHNNIE ALBRITTON
Rating:
5.0
Customer did not leave a comment.
Howard Winters
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ryan mccann
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEONARD DEST
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christel Gift
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa Derrico
Rating:
5.0
My experience couldn't have gone better
WILLIAM GALVIN
Rating:
5.0
Customer did not leave a comment.
Renee Somishka
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles Toth
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Dasilva
|
Overall Experience
Rating:
5.0
Excellent service! The staff is always so nice to work with
COURTNEY MASIADO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beth Tanczos
|
Overall Experience
Rating:
5.0
Pam was great!
Michael Ruggerio
|
Overall Experience
Rating:
5.0
A very good experience overall, but a bit expensive. I may look for a less expensive alternative next year.
Steven P Bongardino
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Overall Experience
Rating:
5.0
Great place to store some of my valued stuff and guitars. Pam was always very friendly and helpful.
Eddie Stuettgen
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Overall Experience
Rating:
5.0
We had our Unit since 2005. Always well cared for.Very courteous customer service. Never had a problem.
ROBERT MIES
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Overall Experience
Rating:
3.0
Customer did not leave a comment.
Justin Machain
Rating:
5.0
I want to recognize your front desk consultant, Pam. She was extremely friendly, helpful, and kind. She ensured I got a great deal and helped me out SO much. Please please please recognize her for her kind actions. She deserves a raise!
Hayley Jackson
Rating:
3.0
Customer did not leave a comment.
Ann Young
Rating:
1.0
horrible, don’t go there the lady has no idea what she’s doing
ian lindenmoyer
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Mark Lelko
Rating:
5.0
Great service.
vu nguyen
Rating:
5.0
Customer did not leave a comment.
David Figueroa
Rating:
5.0
Overall experience was OK, but a couple things could have made it better.
1. Make it easier for customers without a smart cell phone to participate in the 24/7 scheme.
2. The tank was not full when we picked it up outside of normal operating hours. It was about 1/5 of the tank down- we did not know if it was a faulty gauge or if the tank was really not full. Only when we filled the tank just before returning did we know the tank was not full initially. The receptionist was unable to adjust the bill.
Hansel de Sousa
Rating:
3.0
This facility does not participate in U-Haul’s free month promotion so we wasted a lot of time driving up just to figure that out. People at the facility were very nice about it though
Matthew McCarty
|
Reservation
Rating:
5.0
Customer service was excellent!
stephanie varone
Rating:
3.0
Overcharged by corporate. I decline safe protection online for $28. I did mobile pick up. Low and behold when I got home post returning the truck I was charged for the safe protection. I had to call and wait on hold for over 15 min for an agent to execute my refund . Hopefully ut happens since the agent advised I’d get email Conformation of the refund but it hasn’t come yet. My next step will be to file a dispute with the credit card company. I shouldn’t have to waste my time calling for refunds when I should never have been charged to begin with. This is agnostic to the location as it was all done online
Michael Simon
Rating:
5.0
The associate who took care of me was very. Nice. His name is Tim. He answered my questions and was very pleasant. The truck was very easy to use i will be renting from that facility again. A++++
Janet Holzlohner
Rating:
5.0
Customer did not leave a comment.
Philip Scharl
Rating:
4.0
Customer did not leave a comment.
Amey Andresen-Walker
Rating:
5.0
Customer did not leave a comment.
Lauren Lamy
Rating:
5.0
Customer did not leave a comment.
Michelle Engleby
Rating:
4.0
reasonable and accommodating
PAULA REAM
|
Overall Experience
Rating:
5.0
Fantastic customer service...very helpful and answered all of my questions. Truck was ready and I was in and out, driving to load it within just a few minutes.
Faye Hartzell
Rating:
5.0
Nothing Jesse was fantastic
Cynthia Conners
Rating:
5.0
This location was wonderful. However U-haul customer service was unwilling to accomodate a change in schedule due to flooding in south carolina.
jerry e. castoral
Rating:
5.0
Customer did not leave a comment.
Mark Maymon
Rating:
2.0
UHaul moved me 30 miles farther away for the pickup location, the trailer was damaged no functioning properly and I was told to go stop where I was supposed to pick it up originally to get it fixed. SERIOUSLY??
Ron Gansfuss
Rating:
5.0
Gentleman at counter was very nice. Helped in hooking up trailer.
douglas grietzer
Rating:
5.0
Everything was GREAT !!!
DIANE PAYNE
Rating:
5.0
Customer did not leave a comment.
aaron pile
Rating:
5.0
Everything is great I got the help I needed and everything
Privacy Request
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWN BLOOMFIELD
Rating:
5.0
The customer representative was polite, professional and helpful. ????
tony frassetto
Rating:
5.0
Customer did not leave a comment.
Adele Krauss
Rating:
5.0
Customer did not leave a comment.
Charles Ruvolo
Rating:
5.0
Customer did not leave a comment.
john mcgrath
Rating:
1.0
After you changed my pickup location, you did not alert me that the new location didn’t open until 9am when my pick up was scheduled for 8am. I had movers standing at my house for an hour getting paid while I had to wait until 9am until this location opened?
Michael Rabenold
Rating:
5.0
Customer did not leave a comment.
mildred roque
Rating:
5.0
Very good customer service from the man working at the counter. I was running late and in a hurry for a last minute move. He stayed a few minutes late to accommodate me and I thank him!
Privacy Request
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Darlene Funesti
Rating:
5.0
Drop-off location was excellent, and the person working that day was extremely polite and helpfu.
crystall messer
Rating:
5.0
Customer did not leave a comment.
Bonnie Snyder
Rating:
4.0
Customer did not leave a comment.
DWANYNE PERDUE
Rating:
5.0
I have to say my experience in this facility was great! The rep at the counter was friendly and helpful.
Celeste Behsmann
Rating:
5.0
Customer did not leave a comment.
Joseph Difrancesca
Rating:
5.0
Very positive experience with this rental. The truck was very clean and in superb working order. The location was most convenient for our puposes. Reservations were easy to make and responses were timely. Great staff made the pick up and drop off a breeze. Thank you!