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Hasani Williams
Customer Reviews for Builder Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Show a detailed picture where is the pick-up and drop off location
Maribel Guzman-AmezolaThe truck is very old
haithm beshrNot to bad
gamal mashrahTruck had several lights and an engine problem, also I received the truck with little no gas in it
Sydney SingalKeep up the good work and a great attitude. .
sheree mcgauleyGreat customer service, excellent equipment, fast respond
Hassan EzzeddineI bought a bird!
Tara TurkingtonThe customer service was excellent and thank you for the good service
robin turnerA F/U call would be nice so that you will know the final amount. When moving things tend to slip your mind. Having to pay up front, making the customer guess on times.
Karen JohnsonThe workers wanted to leave work early on my pick up day so they called me and made me leave work 1 hour early I was so pissed. Then the truck was dirty and still had the previous customers food containers and trash sitting in the seats. I would not recommend this place to anyone ever!
Russel ColeGood
ABDULRAZAK MOHAM ALNAJJARThey were very friendly and helpful
Bryan DukesNice and easy
Abdullah AlzoubiVery nice
GAYLANBADR MIRANI recommend for anyone to do business with this location staff is always friendly and professional.
BRITANY RENEE WALKERCustomer service great timing was very so fast about time I blink my eyes I was in and out…
BRITANY RENEE WALKERThe best place to rent a truck, Friendly quick and fast service
MOHAMAD HAFEZ EL-HADIYou guys were just awesome keep up the good work
Allen SandersA short journey, but the amount was very high There are no discounts
Ahmed NajiFriendly knowledgeable staff
Charles CollierAwesome staff helpful and knowledgeable
charles collierThe customer servicer man needs a softer touch when dealing with customers 🙄 he's a bit rude
Mica HillI was running late returning the truck and they were very understanding and didn’t charge me a late fee or anything. Check them out
Diante BrownI rented the truck. The owner made it seemed rush as soon as I got the truck he was seemed eager to have it back. When I needed a longer time he was very rude and not understanding and then wouldn’t stop calling my phone.
Joslyn JonesExcellent service.
osman elfassihEverything was lovely
JIMMIE LOCKHART jrGood Service
GWENDOLYN MARSHALLKeep being nice and Polite.
Durail HuckabyNumber one get a working phone number. The phone number on google doesn’t work and I have extra charges on my card that we’re not supposed to be charged to my card! I was told that rental was 38.96 I added insurance which was 15.00 they charge me an extra 27.00 for what I will be up there! That’s why people don’t like giving they card information because of people unprofessional business shady practices . Don’t steal from me
kimberly VaughanGreat customer service. I would recommend to everyone.
MOHAMAD SAADPerhaps not speaking curtly to customers, as well as providing CORRECT hours of operation. We were given misinformation, so upon return of the uhaul the facility was closed and locked up. This mean they’d have to charge me a “convenience fee” due to their closing early. In my opinion, this is tantamount to theft. I will never use this location, or patronize this business again!
LISA GAYE GILMOREI can't think of anything at the moment. The employees were very accommodating and had excellent customer service. This location had the best service I've ever experienced. I would definitely use them again!
JoeAnne HughesThanks
Tamara Lane-onealThank you
SAAD ALROFAEYBest place for my uhaul needs. Used them multiple time and pick and drop off was quick and easy. Definitely will be using them in the future . Thank you
Mohamed MawryThe approval process needs to be updated your customer set assistant never responded the truck wasn’t even available at the time I requested they were parked somewhere else so I was just sitting and waiting this location needs to revamped and updated you guys are operating like the 60’s you guys gotta catch up with other locations because this one was by far the worse and the truck is extremely raggedy felt like it was going to shut down and I never had a uhaul that gas tank was empty terrible customer service
Sasha WilliamsNothing, everything was satisfactory.
Delores MatthewsNice service
MUNASSAR AHMED-GThey can improve the smell of the store, is bad. It smells like cats and animals.
Belisa SmithExcellent service as it has been for years
Sherry BrownThanks
Ali AwnallahKeep up the good job
JIMMIE LOCKHART jrNothing that I can think of
JIMMIE LOCKHART jrHands down for this location. Fast check in & well organized.
Safi SobhExcellent
MAGED FUAD-QAIDVery good
MHD RAKOUKIThey always find a way to keep your money
Raymond Santfordvery satisfied
FIESTA GOURMET AND DELIVery good customer experience
Robert ClantonHands down for this location. Friendly Customer service, easy process. They get you in & out quickly so you go on with your business. Highly recommend this location to UHAUL customers, family & friends.
Safi SobhThank you!
thomas kottalisMy experience with U-Haul on Schaefer has always been great!
Kimberly WilliamsThe service was Excallence.
Sandra JonesThanks
ali al-amri