Customer Reviews for Builder Hardware LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Builder Hardware LLC

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Marshall J. on

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I rented my vehicle from this location with very much ease. My paperwork was there and the process of rental was handled very well by the staff at this location

MARTIN T. on

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Was overcharged! Contract booked online was $116 day, was charged $161 day. Called to get corrected got run around. Store said call corporate, corporate said call store.

AHMAD R. on

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Mahmoud H. on

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manuela v. on

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Great service!

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LESLIE J. on

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Leslie C. on

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irene g. on

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Sharon N. on

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Markisha M. on

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KIM F. on

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This particular uhal srv was ok, but the location in southwest detroit was one of the worst experiences of my life. The customer srv was so bad till it made me wanna give up on uhaul forever. My pick up time was 10 am. Got there truck was not there and at 1100 am we were told after several back and forths that a truck was available on this other location way out of the way, we were attempting. To beat the rain. So we moved in the rain got wet so did all my furniture and all my family that hour and a half made a big differences. I was promised a 50 dollar payment back to my card but the new location. Said they had nothing to do with it. What kind of place is this? I have done business with uhal for years...Im done. Give me my 50 bucks and if you keep having. This type of srv you wont last. The two guys in southwest detroit were offial.

VIP C. on

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William B. on

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Very good Service

MOHAMAD E. on

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Angel B. on

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I like the convenience of reserving on-line as well as the late night drop off option. Not a big fan of the mileage rates but over all o had a great experience. Thank you, I will definitely use this location again.

Therese P. on

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They were very helpful and accommodating since the other location lost my reservation and I had to come here at the last minute.

MOHAMAD E. on

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Shataara R. on

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They are very rude

VIP C. on

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WM ARCHIBALD M. on

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the driver's door lock was so hard to unlock that i was afraid the key would break off. also, the padlock for the rollup door would not unlock. the rollup door tracks need adjusting and lubrication--it took several tries and too much effort to get the door to close. Also, I drove mostly in the rain and the tires had less traction than I was comfortable with. All that said, the staff, pickup, and drop-off as well as the location were outstanding. thanks!

HAITHAM A. on

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Beautiful and amazing services

PATRICK L. on

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AHMAD R. on

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TRASH I. on

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VIP C. on

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desert in a. on

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Very friendly staff and owner. We will come back in the near future to rent again. Thank you

Krista K. on

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Kimberly E. on

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I have rented at this location several times...Very helpful and friendly....I plan to use this location every I rent from Uhaul...Thank you very much!!!!

DIANNE B. on

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DAVID B. on

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Andrew H. on

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sheryl h. on

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I over paid for gas and was seeking reimbursement. It was about a quarter of a tank use. I returned the truck with a full tank of gas. I was not happy...

anita t. on

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Nothing service was great.

lamas f. on

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TRASH I. on

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Ahmed Y. on

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Ali B. on

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RAM C. on

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Brian M. on

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They did not contact me and tell me that the location had changed. I showed up on the address that was on the email that was sent to me only to find out that they had changed the location but did not let me know. Other than that, it was fine.

Cooper P. on

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Great ownership and friendly service. Our truck was brand new and we had no issues. I would highly recommend this location to anyone in need of a Uhaul.

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DETROIT F. on

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Awesome costumer service! Steve went above and beyond and was very knowledgeable and helpful.

Chanakya V. on

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ALI A. on

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Sam M. on

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Very friendly. Amazing customer service.

Mohith M. on

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HOLLY B. on

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MOHAMAD E. on

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DANIEL I. on

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ALI S. on

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Great customer service

JOHNE M. on

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AHMAD H. on

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HISHAM H. on

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lamas f. on

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ahmad h. on

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NATHAN S. on

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Michael G. on

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I was very impressed by both the person who wrote me up as well as the gentleman who hooked up the trailer. They were efficient, friendly and gave me confidence I would make it from Michigan to Connecticut safely

LAMAS F. on

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Lama's florist loves them

mohammed a. on

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elizabeth f. on

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RAM C. on

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haitham a. on

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Great place thanks

JOHN M. on

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They had the van I needed - other wise it's a bit far from my home ??

JASON S. on

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elhussein e. on

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J C W. on

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TRASH I. on

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ZEINA F. on

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They did a great job!! This is my second time going to this location. My reservation didn't go through on the web, but the owner still managed to make it work and got me a truck for moving! excellent service! Would definitely recommend

Bruce A. on

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