Customer Reviews for Bullfrog Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bullfrog Mart

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Melissa B. on

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Everything from initial phone rental to pick up and drop off was an extremely nice experience. Refreshing customer service by all.

laketia W. on

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When I pick up the U-Haul, I was charge $100 more for the vehicle tow than was quote to me.

Terrel V. on

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Cornelius T. on

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Jimmy C. on

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shundonlon J. on

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Everything was prefect.

Thomas M. on

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They marked the gas gauge on the paper wrong. They showed the gauge was sitting on 3/4 of a tank. when I looked at it it was just over a half tank. sense I was a a few miles from where I was to load it was to late to say anything. the cab of the truck was nasty. the ones that rented before me had stubbed out their cigar on the dash, and left the butt on the floor. This is the second time I have had problems with this location. there are a few other things also. if I have to rent here again, it will be with budget or pensky.

sirico H. on

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Needs know changing service excellent

Kimberly G. on

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Nothing. The two women who served us were awesome!!!

Patricia M. on

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So after paying for it the truck I went back into the store to tell the worker that the air-conditioning wasn’t working and she said to me that it will start working once we pull off but it did not work. I had to drive all the way to Birmingham Alabama with a non air-conditioner truck. I called to report this to U-Haul 30 minutes after I receive the truck.Is Kathy the dispatcher let told me that she was going to send me assistant out there and then she called me back and told me that she couldn’t get a hold to anyone and she will report it to U-Haul and they did nothing about it .

Trinette P. on

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EDWARD Y. on

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The Bullfrog location had very nice personnel, but the truck had an awful odor that was so bad we had to clean the cab of the truck before our trip. Our original pick up location was Union Ave. in Memphis and they did not have our truck despite the fact that we reserved it a month in advance. They told us they could not tell us when a truck would be available. This was completely unacceptable. The 800 number to reach uhaul took forever to get through to a human being and I had to call 3 times to get help. I will never rent from Uhaul again.

Charmaine J. on

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Matthew D. on

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Jessica C. on

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Customer service at this location was nearly inexistent. The tow dolly was also not installed properly as the chains were dragging and I had to pull over to correct that.

jacob R. on

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This should not be a Uhaul location. The facilities were poor, and the staff was highly unprofessional.

Dawn F. on

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Lora T. on

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Monica and the staff was really friendly, sweet and accomodating. She handled everything smoothly and efficiently.

henry B. on

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Very good equipment and service was extremely helpful. Highly recommend.

Brenda T. on

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Sammy P. on

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David D. on

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William F. on

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Terrence J. on

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Tony T. on

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Deshun B. on

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The lady was very nice and helpful.

Adrain P. on

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Staff friendly & professional! Knowledgeable about equipment & connections. Easy check in & check out!

Larry H. on

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Monica was great and took care of me while explaining the process. I wish all employees were as great as Monica!

Leandra R. on

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Robert S. on

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Cullen J. on

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