Customer Reviews for Bullitt County Auto & RV
(U-Haul Neighborhood Dealer)

228 reviews

699 N Buckman St   Shepherdsville, KY 40165

(502) 921-2547

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(502) 921-2547

699 N Buckman St
Shepherdsville, KY 40165

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Melanie G. 
Rating:
3.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

The guys that work on checking the Uhauls in and out arrived at approximately 820 am when they open at 8 am.

Alan G. 
Rating:
5.0

Both pickup and dropoff were very customer friendly and designed to streamline the moving process. U-Haul has always and still does set the standard in the D.I.Y moving industry.

Jeffrey B. 
Rating:
4.0

Was not thanked at check out. Otherwise friendly older gentleman that helped hooking up trailer.

Adam W. 
Rating:
5.0

If after I get done a day early give credit

Kevin B. 
Rating:
5.0

I needed an trailer unexpectedly and this dealer made the process quick and easy. The dealer new I was in a hurry2u

William K. 
Rating:
1.0

Trailer was dirty, containing small metal screws, bolts, washers, and pieces of broken glass. Even included a glass boboche such as from a chandelier. The metal cord which controlled the rolling overhead door was frayed and completely broken, and consequently the door would not stay open unless I wedged something into the runners to deep it open. This was an obvious danger and safety hazard; the trailer should not have been rented out. I didn't discover these things until I had driven 25 miles home and opened the trailer to start loading it. On the other hand, the people at the pickup location were friendly.

Marilee B. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
4.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

GORDON S. 
Rating:
5.0

People were super nice at this U-Haul place. They we're easy to work with and service was quick. Definitely would recommend.

Seann P. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

Martin U. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Duane K. 
Rating:
5.0

Customer did not leave a comment.

Anthony Y. 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

Customer did not leave a comment.

Charlie B. 
Rating:
5.0

Customer did not leave a comment.

Anthony Y. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
3.0

Customer did not leave a comment.

SYDNIE Y. 
Rating:
4.0

Customer did not leave a comment.

mary D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN E. 
Rating:
5.0

Customer did not leave a comment.

Mahesh M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca P. 
Rating:
5.0

The people at this location are great to deal with. I have rented from them on several occasions and have always been satisfied

ralph S. 
Rating:
4.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

Customer did not leave a comment.

Ingrid N. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

Help some drop of hints and documents

BHADRESH P. 
Rating:
1.0

I was overcharged

James C. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

The young man in charge of my rental was very friendly and informative.

Gregory T. 
Rating:
4.0

I wish the speed limit for the trailer was higher than 55

Brian S. 
Rating:
1.0

Bad??took money $136.00 out two times

Lester P. 
Rating:
5.0

Customer did not leave a comment.

Ed J. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
3.0

Crack (cosmetic) on the tow dolly I picked up, though that's not this location's fault. However they installed it to my truck with chains dragging.

Tyler T. 
Rating:
5.0

Customer did not leave a comment.

TRACY K. 
Rating:
3.0

It would be better to have the drop box on the building instead of on a pole, particularly on a rainy/snowy night.

Jacob N. 
Rating:
4.0

Customer did not leave a comment.

TONDALAYA A. 
Rating:
5.0

Customer did not leave a comment.

christopher S. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

The trailer had grease or motor oil all over the bottom of the trailer. We didn't know it until we got to our location 3 hours away. The trailer was slippery and we got back grease all over us and our products we put in the trailer. The grease got on our shoes and got tracked in our truck and our house.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

ALDEN A. 
Rating:
4.0

Dirty and no window handle with window half open and cold outside.

Edward S. 
Rating:
1.0

We were redirected here for our 7:30 pickup. It took us until 9:30 to actually get the truck. The self-serve pickup feature needs to be improved.

Scott L. 
Rating:
5.0

Make sure inventory is updated when someone is in a pickle to get to the rentals before closing time.

Lindsey U. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Lonny B. 
Rating:
1.0

Someone that gives 2 shits about there job didn't even walk out with me to examine the vehicle.

Jacob K. 
Rating:
1.0

The AC went out the second day I got this truck. I put a lot of sweaty miles on this trick and still payed $800 dollars for 9 days

JAMES W. 
Rating:
5.0

great guys!

michael T. 
Rating:
1.0

What Ed in hold for over 3 hours while renting equipment, and then when turning it in. Had to make a round trip of 50 miles to pickup equipment, Had to wait some 20 minutes for the manager to show up he was late to rent. equipment. Those operating the reservation system by phone were not very knowledgeable, and couldn't answer many basic questions.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Bridget K. 
Rating:
4.0

We dropped off the uhaul. They didn't check in the uhaul. Said was busy and do it later. Had to call back at 11 am next because still wasn't checked in.

MIGUEL D. 
Rating:
5.0

Everything about the rental went smoothly, highly recommend Bullitt county auto and RV👍

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Tucker N. 
Rating:
5.0

great guys!

michael T. 
Rating:
2.0

We dropped off the uhaul truck we rented at 11am on monday the 17th like our contract said and the person taking care of the uhaul rentals wasn't there to help us, the man in the office said he'd take care of it when he returned. We wasn't given anything to mote when we dropped off the truck, by the time the man put in our return we were charged for another day of rental. We called them once we seen we were charged for an additional day, but was told they'd see if the company would refund our extra day. We have yet to see a refund on those charges. My husband had to be to work by 3:30, so we dropped it off at 11 to make sure it was there on time before the 2pm return time noted on contract. Not the 4:54 it showed us dropping it off.

Jennifer M. 
Rating:
3.0

Hard to find, as it's part of another business and there's no signage to indicate UHaul is handled there.

Robert S. 
Rating:
5.0

N/A

Milton G. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

arthur P. 
Rating:
1.0

Not have trucks that break down and then triple charge your customers money for delaying their moves and costing them money for not being out of their residence in a timely manner due to the truck breaking down. Not have an hour hold time to speak to a customer service representative. Communicate with your rental places instead of assuming they'll look at a spreadsheet to know why the truck wasn't returned in a timely manner. It had to be towed out of our driveway and to top it off didn't get towed til 2 am and it took an hour and a half arguing with the rental place to get a replacement truck. Very very disappointed.

Jeremy S. 
Rating:
5.0

Everything was great!

James C. 
Rating:
2.0

The air did not work, had to drive 2 hrs in the rain and a 2 yr old. The truck also missed really bad

Syneatra A. 
Rating:
1.0

Customer did not leave a comment.

Twaka T. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

One of the best experiences I have received thus far with Uhaul. Very quick check out! The truck was extremely clean, which was surprising. The website wouldn't let me check the truck back in, but the young man who checked me out stated he would take care of it, which was AWESOME.

Darrell B. 
Rating:
5.0

It was quick, easy, friendly drop off location.

DINESH P. 
Rating:
3.0

Customer did not leave a comment.

Cheryl P. 
Rating:
5.0

Customer did not leave a comment.

amber H. 
Rating:
4.0

Customer did not leave a comment.

Clarence B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The online check in process is straight trash! Make it easier for a online check in or stop doing it all together. The most helpful person and best part of it all was the location itself, and the local rep. U-Haul as a company was a complete failure.

Chris K. 
Rating:
4.0

Customer did not leave a comment.

Douglas J. 
Rating:
4.0

The first truck I rented from Pearl's in Mount Washington for 730 am. No one was at the location to give me the keys so I had to call customer service so they could set me up with a new rental. Terrible service at the Pearl's location!

STACY T. 
Rating:
4.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Very friendly management, clean and welcoming

Jessica Y. 
Rating:
5.0

Great service!

Louis B. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Very happy

James R. H. 
Rating:
5.0

the rental process was very easy

lance M. 
Rating:
5.0

Customer did not leave a comment.

Paulette W. 
Rating:
5.0

Maybe stay open a little later.

Jeffery H. 
Rating:
5.0

Nothing, really. Great group of guys. I was in and out within a half an hour.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
1.0

When I arrived to pickup a trailer I reserved via the app, the agent couldn't log onto the haul web site for 10 minutes. Then they gave me an older trailer that leaked water and damaged my daughters dorm stuff. Also they did not give the opportunity and forms to inspect the trailer prior to leasing. Terrible experience!!!!! Still waiting on insurance to contact me.

PETER F. 
Rating:
3.0

Have more parking spaces to return the trailer to. It was awfully close.

James B. 
Rating:
3.0

Customer did not leave a comment.

Sam B. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
1.0

When they called to confirm, they told us we could pick it up anytime. We drove from AL and not only did they not have it but we had to wait 45 minutes over the scheduled time. Wasted 5 hours of our day.

Joseph M. 
No reviews have been submitted for this location.

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