Customer did not leave a comment.Jacques L.
Customer Reviews for Burlington Bedrooms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I could not get the van up the hill since the ground was sheer ice.Celeste R.
Great to work with on both ends of the tripEdward M.
Customer did not leave a comment.Matthew T.
Again, this driveway was also a sheet of ice. No sanding whatsoever. We were never sent a verification code and had to wait. We had to finally leave with our photos and contact a customer service agent once we got to our home. They were extremely helpful. It just took much longer than anticipated to finalize our rental.Devon C.
Customer did not leave a comment.David C.
The van had smelled really bad of people smoking in itJohn L.
The vehicle smelled very badly of cigarettes. The 1-800-go u haul number and corporate office 413-535-2432 were both not helpful and rude about the change they made to my reservation last minute. They changed my pick up location and time to a place 40 minutes away from my original location and they were rude when asking for accommodations or refunds for the trouble of having to drive further.Chance P.
Customer did not leave a comment.Lourdes B.
Customer did not leave a comment.Mike O.
Service was excellent and everything was handled properly but I did have a tough time getting my calls and texts answered.Jeremy L.
Super great staff; really helpful at every step of the way. Thank yoU!Abigail M.
Customer did not leave a comment.Kyle P.
Customer did not leave a comment.Deborah B.
Customer did not leave a comment.Deborah B.
Our experience doing the 24/7 pick up was horrible. It took 3 hours to figure out a processing error from when the pickup was scheduled. Hold times to speak to someone in the appropriate department were 50 min. This does not reflect the pick up site but a significant Uhaul customer Service problem.MOISE S.
Customer did not leave a comment.SARA R.
clean the truck cab. Also, the truck had hundreds of thousands of miles on it and was really hard to accellerate. We didn't feel it would make it 3 hours on the road. Perhaps there is a replacement policy or update to engine that doesn't make the driver feel like it's going to die any second?MaryAnne S.
They did not check in my truck when I brought it backJoshua M.
Customer did not leave a comment.deborah A.
Customer did not leave a comment.SARAH P.
Customer did not leave a comment.Sharon T.
I reserved a truck weeks in advance, got an email confirmation, and called 2 days prior to confirm everything was fine. I got voice mail, left a message, never heard back. An hour before pickup time, Andy from my local UHaul place called to say that the truck wasn't available because the previous customer had a late start and needed it during my time slot. Andy said I had to call around to find a truck at another UHaul location. I said that we had a contract and Andy needed to find me a truck. He called back and said there was one 45 minutes away. I said that wouldn't work because I had movers, by the hour, coming before then. Andy offered me a smaller truck than I needed, which meant I doubled the cost of my movers (it took an extra trip). I told Andy we needed to talk about that extra cost and he said "There's nothing I can do about that. I'm just an agent. You'll need to call UHaul customer service.". I said that I was disappointed to have this added stress and cost and, so, I wouldn't be using UHaul again. Andy shrugged and said that this kind of thing just happens when multiple people are renting trucks. He handed me the key and walked away, didn't mention that I'd need to do an online check-in or drop off procedure. I figured it out because a text came. But wow. I've rented from UHaul over the years. Never again.Amy R.
The vehicle was still out at the time I scheduled it. I am injured and scheduled people to help me and this threw off all my plans. Very inconvenient!!!! Also, your check in website needs improvements. I went to the site after dropping of the key. No pics once the car is locked. I had a picture in my files but the site doesn't allow you to upload it.john G.
Customer did not leave a comment.Mak V.
Andy is awesome!Diane R.
easy process very little waiting for paperwork the van was perfect for our needsJohn F.
under the seats was super sticky syrup or something, which i didn't see when I was first checking in, and only found out when i grabbed my purse (and it was all over my purse). It also took FOREVER for my identity to get confirmed when I was picking up the truckMeghan D.
Customer did not leave a comment.Madeline B.
The location was easy to find, but there was no one and no signage - so we didn't know what to do with the truck. We parked it, dropped the key in the after hours box (even though it wasn't after hours). The location is a mix of commercial stores. The rental agreement was packed in my camping gear and not easily accessible (my fault), but I certainly would not have expected to have no assistance or signage at the location. Awkward, and I think it may have contributed to excess fees that we should not have had to pay.LISA L.
Extremely disappointed. I had to spend 30 mins cleaning out the back of the truck. I also filled up the truck with gas and didn't get any money back. This was the worst experience I have ever had. I request a manager to call me.Jonathan S.
Customer did not leave a comment.Montell K.
Your app for returning truck did not work. It said it could not ID my location, but my phone location services were turned on (this may have been due to spotty cell service in this location)! You should offer alternative. Also, was using friend's cell so it did not recognize me. I could not use her cell's GMAIL to get your confirmation code. Lastly, I received no receipt or information re. how much I was billed.Steve D.
Truck has bad exhaust leak at manifold. It was very loud and let fumes in the cabin.JAMES P.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.SCOTT M.
No one there to help until I complained to corporate. I ordered and paid for a hand truck as part of the rental. They told me it was on the side of the building and I was supposed to go get it myself. The only items there were a dolly and a large appliance hand truck. I dragged the very heavy hand truck into the van but I was unable to use it as it was way too heavy and difficult for a 5'2" woman to use AND not what I ordered. The had the correct one inside but that was not to be had. Wasted money and more stress than was anticipated as I had to do 3 times more trip of heavy boxes than was planned.Mariann C.
Kind of a confusing mix of businesses at this location, but once I figured it out, it was okay. The folks at the drop off were great. Better signage would help.Ray K.
It's tough that there wasn't actually anyone from UHaul working at this site. The woman who owns the store is very nice, but isn't able to help with anything when it comes to the UHaul rental.Sarah B.
Customer did not leave a comment.Kieran D.
Smart check in didn't work even though we had cell service. I called Uhaul and the representative hung up on me after I waited 30 minutes to speak with someone. We had to wait 2 hours for the store to open before we could pick up our van and start our trip. When we showed up to drop off, the link didn't work. It said we had no reservations. It was a frustrating experience and I definitely wouldn't recommend renting anything from that location unless they are open to assist. I would give Uhaul zero stars if I could.Aaron B.
It took 45 minutes to rent the truck. It required two verifications that I am who I said. None of this was communicated to me ahead of time. We could not get the back door to close.Steve K.
The ability to leave my car parked there while renting the U-Haul truck was really valuable. Even though I was using the mobile app, I was really fortunate that I was picking up the truck while a staff member was there since the mobile app didn't like the photo of my driver's license, but didn't tell me that. It just got stuck and told me to find help, and the staff member easily fixed the problem..Paul L.
Customer did not leave a comment.Simon S.
Customer did not leave a comment.David J.
Customer did not leave a comment.Nigel F.
Thank you for Accommodating me with my pick up spot and my return spot I Soli appreciate it because it would've made it really difficult to have had it changed and I am grateful thank you for your understandingCoralyn G.
It was very easy to make business with them.Daniel G.
Easy check out, great service!Tracey S.
The gentleman who checked us in was gracious, kind and very helpful. He even put our trailer up for us.Kenneth W.
Van Didnt have windshield wiper Fluid which was very annoying w weather Van NEEDS snow Tires in Vermont!!! I got stuck in my driveway twice in 1 1/2 inch of snow making it take me much longer than expected to do what I needed w the. Van. Location was very helpful allowing me to extend rental periodlorie R.
No commentBruce B.
Andy was a great help. He made the process of moving in and out very easy. Thanks!Vincent D. | Overall Experience
Great customer service!LISA E.
The self pick-up process is a bit cumbersome and time intensive. If there's a way to streamline it - collect info in advance, etc. - that would be greatJennifer N.
Customer did not leave a comment.Michael M.
Very convenient. Pick up app was a little confusing. Customer service was greatDavid N.
The gentleman that rented the Uhaul was very pleasant and knowledgeable and took us out to the truck to show us everything! Will rent from him again!Brian B.
This was my first time using the UHaul app and it was very frustrating. When checking in it would not upload photos and I could not get the rental until the next day. However, this was offset by the patient UHaul representative on the phone who stayed on the line while trying to help me through the process, even calling back when she was cut off.David-Sven L.
Customer did not leave a comment.ANDREW B.
Customer did not leave a comment.Patti S.
Cell bandwidth spotty for use of app to check in. Could they have WiFi available?Jeffery L.
I dropped the trailer back off, early, and checked in with a staff person. The next day I received a call from UHaul corporate asking if I needed more time, my trailer had not been checked back in. I'm sure it was an oversight, but it was concerning.Norman S.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Jonathan R.
Identify what can be filled in ahead of time on the app. Having to fill in info multiple times was frustratingNigel D.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Case N.
I was incorrectly billed and have called multiple times to resolves the issue and am getting no response.Joshua M.
What a mess of an operation. When I arrived for my scheduled pick up time they had no idea what was going on. The â€œUhaulâ€ people were not there and a lady who worked at the store took a copy of my license and credit card. An HOUR after pickup I got calls from Uhaul asking if I was going to cancel or reschedule my pickup. I told them I already had it. After a long day I returned the cargo van and about an hour AFTER I checked in online I got an email with return instructions. Again, I had already returned it. I was charged a $15 fee for cleaning. I cleaned it before return and NO ONE told me anything about the rental. Yes, I should have read the fine print, but the entire experience was beyond unprofessional. I'll be going with Penske or a different Uhaul location going forward. Completely disappointed and feeling ripped off.Sean E.
This was a very easier over-all process from the time I picked it up to the time I dropped it off......I would use this service at this site again if and when I need a van.....Regards MJMary-Jane K.
The truck was okay, but it definitely needed an alignment and new shocks. Handling was very sloppy and the ride was rough.Jason M.
Only problem is they don't open until 9am and my reservation was accepted by U-Haul for 8:30am. You need to correct the location time to the reservation time - wasted 30 minutes waiting around!Brook J.
Customer did not leave a comment.Heather O.
Customer did not leave a comment.Gregory G.
Truck drove fine. Cab interior was grimy and smelled of cigarettes. I cleaned it. Windshield was filthy inside and outside. I cleaned it.phillip O.
Customer did not leave a comment.James D.
Extremely helpful and accommodating. Friendly and professional!Greg S.
Customer did not leave a comment.Abraham B.
Collette's was great. Andy (the owner) was there early on a Sunday to do some other work. The van was super clean and ran well. If you use the option to check in your rental remotely, be aware that it can take 20-30 minutes, so factor that into your planning.Timothy H.
Although the lady that was at the location was very nice she was not the person who did uhaul checkouts. She did not help with the inspection or hookup. I had to take pictures to send to someone else. It is a good thing I know what to check and how to hookup the trailer, not everyone does. I looked everything over, did a light check (thankfully my son was there to help), and checked the tires. The tires seemed a bit iffy, but I thought there was enough tread to get me where I was going and the DOT stamp was on the inside... I should have looked harder but the inspection sticker was just done at this location. Again, I should have looked harder. The iffy tire delaminated and left me on the side of the road in 90+ degree weather with a disabled passenger for over 3 hours waiting for a new tire.Ronda M.
Awesome experience with super kind folks.Kristine H.
Dropped off after hours using the online instructions and key-drop box which was very easy.Andrea A.
Very professional, friendly and helpful. NO improvement needed.Leah B.
Customer did not leave a comment.Robert B.
The really sad thing is Andy didn't apologize for mishandling the reservation but rather blamed an unknown someone else and couldn't even say thank you for saving the engine on your truck. So much for customer service.Pat S.
Customer did not leave a comment.Eric K.
Customer did not leave a comment.V R.
This was the smoothest experience I've had with uhaul. Our sales rep (Justin?) was very helpful and nice.Kelly M.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.elipto L.
Customer did not leave a comment.David C.
Customer did not leave a comment.Brian S.
It was a very smooth procedure, very pleased with the check-in/outBruce B.
Customer did not leave a comment.peter S.
Customer did not leave a comment.Philip F.
Customer did not leave a comment.Carl-Henry P.
The parking for Uhaul conflicts with Bedroom business. Lot was not designed to be a Uhaul location. very tight for navigation.Kyle C.
Customer did not leave a comment.Nicholas T.
Customer did not leave a comment.Montgomery G.
Clarity of how charges are done. I was overcharged and had to spend a lot of time on the phone afterwards to get a refund and to establish what we had agreed to and what I should be expected to pay for.Patrice M.
I was informed online that they had space. They did not. I ended up settling for an over-priced SHARED space. I'm terribly unhappy.Sophie G. | Reservation
Everyone there was very nice and accommodating.Sarah M. | Reservation
Helpful staff and nice, clean facility.Ceana C. | Reservation
The storage unit business said they did not participate in 1 month free storage with the use of truck, which I did use. So I did not expect that.Andrea B. | Reservation
Andy at the facility was very helpful and provided very good customer service.Susan P. | Reservation
Incredibly accommodating. I greatly appreciate their patients.jeremy s. | Reservation
Clean and organized. Easy access to storage unit. Great experience!Andrea M. | Reservation