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Scott H
Customer Reviews for Burlington Freeway Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All is good.
ROCKY DThanks so much!
Catherine BThe truck needs some work. The drivers side door isn’t going to open one of these times. Sounds like there may be an exhaust manifold leak. The front end needs some attention. The radio worked great! The staff was amazing!!
BRAD VEverything was fine. Customer service was great!
Marcella LGreat customer service
Dana OI’ve used this location before and they always seem to have internet issues or some other issue that makes the process longer than it should be, but this time took the cake. It took longer than 30 min to check me in to pick up a van. This threw my whole day off and I had to cancel and reschedule mover’s because of this ridiculous delay. Here’s an idea, if you keep having internet issues, get a new provider or update your equipment. Absolutely do not recommend this location.
ANGELA MVan smelled as tho people had been living in it/urinating. U didn’t notice until u were in it and driving. There was an air freshener in van but it almost made smell worse. That’s only reason I didn’t evaluate as ‘excellent’. The staff was wonderful!
Kenna DInterior aroma, I don’t know what it was but not very pleasing
ROCKY DNo I think it was a great experience. the Young lady at the desk was very nice and helpful. I only needed the vehicle for a short time. It was a quick and easy process. Will use this location again if I need it
Gretchen EThe instructions on how to get to the uhaul were vague but easy once we talked to someone
Zayler MCould have been a bit more clean windshield had bird poop all over and had to squirt clean before leaving, BUT , the service was very great, the young lady was a pleasure to deal with. I will use them when or if I need to in the future!
Gretchen E🥳🥳🥳🥳🥳
Reginald JCustomer service was the best
Kris KIt's the accommodations given by the franchise suck. My 1st dealings with uhaul they screwed up my reservation for a truck to where I wasn't able to move that day. I had to miss a day of work to get myself moved the following day. Then I got hosed by the hire a helper, no fault of uhaul but, I miss another day of work to complete my move. When returning to uhaul to give the truck back. I was 10 minutes after the office closed which caused me to try and do my return on my phone. My so called smartphone has been acting up so I can't get online. 20 minutes later I'm trying to reach someone by phone, supposedly that was going to take 40-50 minutes. Once I start driving to go back home, I'm finally able to get internet. But, at this point I've left without knowing I needed to take pictures..I took random shots of my car clock, I was supposed to take another picture of something, random shot. I'm now 40 minutes late filling out my report when I figure out I'm supposed to wash the vehicle!!!. It started raining, my broom wasn't helping, the facilities has hoses... I just moved, I don't so by the time all is said and done a $19.95 a day van turned into $200 for 6hrs and 10 minutes. Ridiculous! The place I rented from was fabulous...uhaul business practices. I'm sending you a raspberry noise your way
Martha HAwesome place! great people:)
Roberto GThere should be an amount of gallons printed instead of just the fuel level? I put too much in and so now I’ve wasted 30 dollars on top of your already insane prices. The staff was wonderful, so I would say my overall experience was good. However, the gas process is ridiculous especially considering you already have to pay by the mile???
Zoe DStaff was very helpful! Great location! However Uhaul as a business seems over priced for value received, I will likely not use Uhaul again due to high price point.
Erik WThe staff at Burlington Freeway Storage are Amazing. The truck ran well. Easy experience!
MATTHEW MNo early pickup here. Uhaul website allowed me to book an early pickup without notifying me that it was unavailable.
ERIC RLet the site take care of the customer and keep the corporate emails and soliciting and trying to reschedule at other locations away. I did not like the corporate bullying. I just wanted to work with the site I went to.
DONALD KWill is awesome. Very helpful and friendly. Just good people and great to deal with.
DIRK KThe computer was making mistakes and It ended up charging me five times. The person there was able to cancel out two of them but I still have two extra charges on my account. I returned the truck which was very small in the cab. Almost dangerous. My knees were up against the dashboard. I was certainly very upset when I brought it back. The lady there, Anastasia, seemed genuinely concerned and calmed Me down. She wrote done uhaul a number and told Me what I could do. I actually left there feeling I’d made a successful moving even though I had only made one trip instead of the three I had planned for. I would certainly hire her for management. She didn’t seem fazed one bit with a upset customer, who also was a 6’7” 300 pound man. So my thanks to this ordeal goes out to her.
GREGORY WEverything very good
ANDRES SWith all things considered, it isn't necessary. The application and making the reservation, the use of the vehicle went well and the return of the vehicle also went well. The rental and moving project situation with the U-haul truck went very satisfactory and I was glad that got done in one day. Thank you, U-haul!
NORAH OEverything was good. Next time I’ll try to schedule unloading help
Cindy BRental staff was friendly, knowledgeable and helpful.
LAUREN NSean who I dealt with was very professional and pleasant to work with
Todd ANothing to change. Everything was smooth and staff was friendly and knowledgeable. This was another good experience using U-haul.
David LI did try to reserve a truck for 2 weeks prior to my move and called several times. I was told someone from UHaul would call me back each time to reserve but no one ever called me back.
Heidi SThe u-haul situation went well. Nothing.
NORAH OThe location was fine. My review has nothing to do with the location. The staff AT THE LOCATION was friendly. The experience, however, was horrible!! I reserved a truck and was notified the night before that the pickup time and location was changed. I ended up having to drive an hour and a half to pick up the truck. We ended up having to rent a 2nd truck from a local vendor (Handy Andy) because we were paying movers who showed up at the scheduled time but because of YOUR COMPANY, we had no truck for them to load. We were originally scheduled to pick up in Kenmore, WA at 8am and ended up having our reservation time and location changed to Burlington, WA at 10:00am which with travel time and traffic ended up putting us behind by 3 hours!! (Hence us renting an additional truck so we weren't paying movers for 3 hours to do nothing). Horrible business practices by your company that put customers in this position.
Megan MThe lady has a bad attitude
Tom BThe two employees were working with a new pad system. They were having difficulty manuvering through the system that caused long delays at check in and check out. They were pleasant and focused. Good location but need more moving supplies.
David WThis is a general comment of the vehicle experience. Both of the personnel that helped were very kind and accommodating. I see U-Haul has put a lot of effort into MPG saving, with body skirts, aero corners, and the significantly annoying graph on the dashboard. Yet, one of the most effective gas saving devices, cruise control, would be more effective, and makes the trip easier for the customer. Second issue, that is potentially a real concern is the volume of noise in the cab. I am a retired Fire Captain exposed to sirens for more than 30 years, with hearing issues. But the wind noise around doors and windows is excessive. So excessive it was only white noise to try to add the radio. Soundproofing the cab would not only be more pleasant for the customer, but would be safer. A decibel reading at freeway speeds may be enlightening. Thank you for listening, Scott
Scott FEverything was perfect. Staff was great. Truck was clean, ready on time, ran well. My highest recommendation.
Philip Hfriendly n great customer service even in this time of the virus I cant say thanks enough
debora mPeople were great Thank you
Venkata DDid self drop off this time but we've always had amazing customer service from the office staff at this location!
Russell AEverything was perfect, thank you!
Deborah IMake sure that it's clear that you need to pick up during open hours, since the vehicles are behind a locked gate.
Carl BReally friendly and helpful Five stars
Shawn JNo improvement needed. Great Job I will use again. Http://AllPropInvestments.com
David SThis company is the best of the best of the best - with honors. Friendly, accommodating, professional, fair...the list of positives I experienced upon reservation, collection, and return of my UHaul is almost innumerable. I highly recommend this company. Also, I would like to add, that the business location is very close to two gas stations, so refilling fuel is easy, and doesn't add any additional miles to the balance due.
Maren MTruck was very clean. Local Staff Sandra and Brandon were excellent, as well. Very customer service oriented, thorough answers to our questions. Very impressive!
vandette dThey were awesome. They were able to accommodate my need to juggle vehicles. I appreciate the service they provided.
Cathy BThank you
Dan ASuperb ! Went above and beyond with local knowledge to help !
Cathy HExcellent, concerned customer service. Such a helpful staff....
Valerie RVery personable front desk person called and email AND texted to confirm my reservation and offered many tips to the truck itself and was quick and efficient with the entire transaction. I will most definitely be using her and this location to make future moves, would highly recommend!
Russell AMake sure when you go there get he best option for you a round trip is much cheaper in mileage , I had to change companies because of this .
ben wOnce at the location it was clean and well maintained. However, finding the location which was off the main street was difficult without a GPS. Overall, the experience was excellent, once we located the facility.
jack fSandra was awesome and helped me plan my move. Much appreciated!
Cynthia IThumbs up!
Laurie MNone
LARRY RI had a great experience with this U-haul location! The woman behind the desk was professional, nice and caring! We will return to this location in the future!
Tiffany PAwesome in every way!!!!
TIM MI rented a pickup from this location back in May 2016 and yesterday, Saturday, January 21, 2017, I rented a cargo van. What a difference!!! Highly recommend the cargo van over the pickup any day!! Not only do you have the double doors in the back, there is another set of smaller double doors on the passenger side!! It was raining the day I rented the pickup truck (in May!) and yesterday was a nice pleasant day and even the sun was out!! Go figure! Rent the cargo van over the pickup truck!!! Same price and so much better!!
Linda S