Customer Reviews for Burnt Rubber Garage
(U-Haul Neighborhood Dealer)

187 reviews

6112 Norwalk Rd   Medina, OH 44256

(330) 723-2095

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 11/27/2021: Closed
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(330) 723-2095

6112 Norwalk Rd
Medina, OH 44256

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 11/27/2021: Closed
  • 12/24/2021 - 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very easy and quick transaction

RICHARD L. 
Rating:
5.0

The truck was immaculate and Dave was friendly and efficient! Very happy with my experience here!

KIMBERLY T. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

All went well Thank you!

Jennifer B. 
Rating:
3.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

JODIE H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Lo ubicación de la entrega quedaba a casi media hora, Muy retirado

Eliu O. 
Rating:
5.0

Great service and easy process

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
1.0

Don't overcharge

BRANDON P. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

IRELAND G. 
Rating:
3.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

The truck itself had a lot of play in the steering and the suspension is terrible. While I was hauling valuable items I worried about damage. The rental agent said they are not allowed to work on fixing the issues.

PAUL L. 
Rating:
1.0

Very frustrating ,booking and the business couldn't even agree, and did the blame game .Having to buy airline tickets to go back home instead of driving a Uhaul with family things

DAVID B. 
Rating:
2.0

order this on the 10 August with pre check-in. but when i got there had to do it all over again at the counter.all so ordered blankets but he told me he had none. why do all this pre check-in if its not going to be what you order.

Gregory U. 
Rating:
4.0

Customer did not leave a comment.

Bruno C. 
Rating:
2.0

People have off days or moments. I understand. I mentioned that I tried to call and let them know I was running about fifteen minutes lates for the scheduled time for pick up and that their voice mail was full. I was told it wasn't full, they were just at lunch. Seemed impatient. I wasn't able to get the on phone ID transfer to work per their instructions. After it was done for me, on their phone, an additional step was clarified/left, from their instructions before. I even showed them what my phone was doing. I wasn't told that I'd get a text prompt to check things on the truck before leaving that I should perform or that my receipt and agreement would come to my email. I was just coldly given the key and told the numbers on the truck. I stood there for a couple minutes assuming there was more to do. I then asked and wasn't just told “no.” I thanked them as I left and got no reply. Not sure why they have this add on business to their main thing. Truck was dirty inside the cab, plus something had been spilled on the floor. My first and last rental here.

JEFFREY L. 
Rating:
5.0

Onlu thing is that the truck's suspension was pretty loose. Made driving the truck a challenge when not accustomed.

DAVID Y. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
3.0

The location was accommodating to me as I was running late that day. But the location was VERY inconvenient for me. I chose a location much closer to home but the equipment was not available there. The equipment I requested was not available. I was upgraded at no cost, but it was not what I wanted.

George B. 
Rating:
5.0

This facility was more than accommodating, I highly recommend them.

Scott A. 
Rating:
5.0

The vehicle's outside appearance could be improved. Just a power wash would help, I think. Just not as eye appealing as your competitor- Penske. Also, needs new wiper blades. Very streaky and squeaky.

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

Ruth Ann H. 
Rating:
1.0

The trucks are parked in a field behind a small repair shop. The truck I had was dirty and run down with a lot of damage, it did not run well. I absolutely would not rent from this location again and actually may not rent from UHaul again; I need another truck next week and will likely pay more for another company, I just don't think UHaul is the company it used to be. Additionally, the need to contact my friends and family early in the morning for “verification” is absolutely ridiculous. The truck share process is cumbersome and not customer friendly.

Zachary M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
2.0

The owner of the store showed up about 40 minutes after the scheduled opening time (and about five-ten minutes after I and two other renters were scheduled to get trucks). He chuckled when I asked if he had the moving supply I purchased online and said “I only rent trucks.” He also left before his scheduled closing time. The truck was in good shape, though.

MICHAEL W. 
Rating:
5.0

Dave and Joe are both awesome

CAROLYN B. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY Q. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Did everything online so when I got there to pick it up I was in and out quickly, the guy was very helpful and informative.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

LEO D. 
Rating:
5.0

Customer did not leave a comment.

WALTER Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Extend the area that contains gravel so customer has an easier time getting into the truck without stepping in mud

GEORGE B. 
Rating:
3.0

The date was moved up one day, which caused additional mileage and resulted in a higher total bill. We originally planned to travel directly to our destination and back, but since we had to pick up the vehicle one day earlier we had to drive it to a residence firs, which resulted in more miles charges.

ROBERT H. 
Rating:
5.0

I was satisfied with the service and the rates. But the truck steering wanders, and it has an exhaust leak.

WARNER S. 
Rating:
3.0

Had trouble with truck not starting and much of union about time of return of truck

BARBARA A. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Everything went smooth. Check in was easy. The truck worked great for what I needed. Tyler and Josh from Master Movers were the best! They did a great job with the move.

Sarah K. 
Rating:
5.0

Customer did not leave a comment.

Eunice R. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

DAWN B. 
Rating:
2.0

Customer did not leave a comment.

David B. 
Rating:
3.0

I was charged $12 for GAS; even though I did exactly what they requested which was returning the vehicle with the same amount of gas it had. Right before I returned it I stopped and put 2.5 gallons into the vehicle! I feel this fee was artificial and simply a easy money grab. I request that this money be returned to me.

Roland G. 
Rating:
5.0

They are great! Would definitely recommend. Man was professional and polite. Made the process easy and quick.

Penny B. 
Rating:
5.0

Did not receive furniture pads or dolly

Greg N. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
4.0

i understand i was not reserving a Mercedes or Lexus But the front end needed some work, the tires were worn badly and the transmission groaned (?) maybe it was my unfamiliarity with that vehicle. It was clean inside and ran/started well. Maybe it was up for service but, the vehicle could use some attention. Great customer service by Brandi, though. Very kind, very helpful, and got me my truck and on my way again quickly. We'll rent from them again.

Mark L. 
Rating:
5.0

Easy and hassle free return of the truck.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

NELSON L. 
Rating:
5.0

This is the best experience I have had with UHAul . Most UHAUL locations have goofy hours. This place is open 9-6 each day. This is great. I will not hesitate to use them again.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

The only thing that would have made the experience better would have been a place to tie off the furniture , uhaul should be putting e rails in the trucks . I never understood how u haul could be in the moving buisness this many years and still have figured out how to install e rails or atleast a better way to tie off . Sure we are able to tie off but its not the most secure way when I'm timing off a 12,000 dollar cario cabinet . I want to be 100 % sure that the piece of furniture will not move . Come on . U haul . Catch up already

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
3.0

Store hours said open until 1. Arrived before noon and no one was there. Very disappointed with my experience.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Brandy and Dave were both friendly, personable and professional. I was very impressed and pleased i found this location. The U haul equipment was just what i needed. It made a busy day better.

Richard E. 
Rating:
5.0

Overall great!

Scott A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

My original reservation was taken down incorrectly, my last name spelled wrong, my email was incorrect. When I called to fix the problem they could not provide me with the same size truck (even though it was their mistake) I was treated incredibly rude and given no explanation or apology for the mistake. Worst experience renting a truck and will probably prevent me from using ANY uhaul location again.

Rocco G. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

eric P. 
Rating:
3.0

Make sure the inside of the trailer is clean and damaged lower corners are caulked so water entry is made more difficult. I understand how units get damaged. I don't understand why they are not clean and corners where damaged are not simply caulked from water.

Allen D. 
Rating:
5.0

Customer did not leave a comment.

TROY M. 
Rating:
5.0

Easy to find an easy to use. I recommend them!

Martin G. 
Rating:
5.0

This is the second 15 ft truck I've rented and I will not hesitate to rent it again. One thing that was different between the two trucks was the second had a very annoying buzz or beep whenever I opened the drivers door with with or without keys in ignition. First truck did not have this. Recommend disabling or removing this from this truck.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

all good! They were awesome!

John M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
4.0

Burnt Rubber Garage was very nice to rent from The staff is friendly and knowledgeable A great rental experience.

George B. 
Rating:
4.0

Woman at pickup was pleasant. When dropping off the truck the man that met me was very unpleasant, smoking and was not wearing a mask. All he said was where are the keys and when I said they were in the truck he stated you're all set and walked away. I had to wait for him to park the truck to ask about a receipt. He again was rude. Will not rent from there again.

Kevin P. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
1.0

get people to represent your company that are professional !

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Great rental experience - the staff at this location were very friendly & helpful.

DENNIS W. 
Rating:
5.0

people working there were friendly and offered helpful advice

William B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

The clerk was very helpful, patient as I walked around the truck, and was genuinely interested in my trip.

CHRISTOPHER S. 
Rating:
3.0

I was charged for Safe move and I did not want it. I was also contacted by U-Haul because my truck had not been put back into the system as returned.

Erich Z. 
Rating:
5.0

Customer did not leave a comment.

nancy G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Dropped truck off and was called 2 days later by Uhaul asking when we would be returning the truck. Never received anything stating charges or drop off. Turns out the 4 day rental we paid for and turned in early allowed the truck to be rented and they couldn't find the truck. So not only were we charged for 4 days but the truck was rented out during our time

Nathan B. 
Rating:
5.0

No improvements needed. Rental process was flawless from beginning to end. Nice people at this location. I will be back. Thanks.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Brandie K. 
Rating:
1.0

They won't let you leave your car there and they're not customer service oriented at all apparently they don't offer no hands check in I had to wait till they open I complained to U-Haul and was told I would get a $25 credit but I never got it probably use another company next time

Peter K. 
Rating:
5.0

Customer did not leave a comment.

bOB K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Owners/Staff are friendly & professional ~ Equipment always well maintained!! I am a Return Customer & plan to Continue using this Company for All my moving needs!! Excellent Company!!

david S. 
No reviews have been submitted for this location.

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