Customer Reviews for Burrells Tire&Service Ctr Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Burrells Tire&Service Ctr Inc

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LANCE BRADY F.
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Place was dirty, tenant was rude, just not a place I would go back to unless I had to.

Tamillia B.
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This was a secondary location for my original pickup. The office was dirty and the parking lot was dangerous. My car got stuck on a dip as I was backing up. It took me 10 minutes to get out of the dip.

RAYMOND C.
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Customer did not leave a comment.

daniel S.
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Gary P.
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You should order your trucks with sound deadening. I realize that would increase the cost a small amount, but your customers would greatly appreciate it.

Marvin J.
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the first thing is to make sure all the equipment the customer rented is available. I paid and expected to have a dolly and there was no Dolly in the truck and that was a huge huge inconvenience and pain since i didn't have help because it was night rental. The Dolly was a critical part of any move and now im having back problems from carrying to many heavy boxes

Beverly B.
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Patrick O.
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Caleb H.
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JONATHAN S.
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Eric P.
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PETER W.
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Hector T.
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Angela B.
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David S.
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Mark H.
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Customer service very rude.

Noël H.
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best U-Haul experience I've ever had!!! Thank you!

Lauren P.
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Pick up was late he was very rude and unprofessional....customer service was horrid ...I will never select this location EVER

Robert T.
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the person who attached the trailer to our car didn't know to pass the S hook on the safety chain through the metal loop in the trailer hitch and then hook it back on the safety chain

DORIS R.
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I needed the equipment for a time after my drop off was scheduled and when I called he was gracious enough to extend rental without penalties and when when arrived he was very helpful at pick up and drop off. Would definitely recommend this location. Would use again.

Jacob K.
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Henry M.
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Wendy J.
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Brett F.
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Ruben E.
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The location showing to drop off was a shop which looked over run with broken vehicles. The man in charge of the uhaul drove right by me and didn't even say anything to me. He was short with me and kinda rude.

James Z.
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James T.
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quick and easy drop off.

Melody G.
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Scott P.
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5 x 8 trailer. Tires were in good shape but pressure was low at 40psi. Tires were suppose to be at 65psi.

DAWNA K.
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Shari R.
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James S.
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Great to work with

Donald W.
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Be able to see the trailer before actually renting it. (It was down the street from rental office.)

Lara S.
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The owner was rude, I will not renting uhauls from this location ever again.

Arnoldo V.
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The person in charge was disrespectfull and have no idea what is costumer service

Sean D.
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2 tires had holes in tire sidewalls and one tires had a screw in the treads. I had to leave the trailer overnight and then get it the next day. Over an hour and a half from my house. Renting this trailer cost me $47 but it also cost me about 8 hours of time it shouldn't have because the equipment was not maintained. It also cost me an extra $30 in gas. So really this $47 rental cost me $477 (including what I would have made on the job I wasn't able to be working on). I will never rent from this location again. The worst part is it's also a tire shop...

RONALD W.
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Quick and simple but not real inviting

David K.
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Rude, unfriendly

Jace L.
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The individual working there was short and corrective, didn't seem at all interested in being at work or working with customers. Will certainly use a different I-haul location next time I need a rental.

Preston R.
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Customer service and overall kindness. I was rerouted here a day before pick up. The first location did not communicate my needs correctly.

JoAnn M.
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They went above and beyond to make this move rental smooth. Thank you!

Robert H.
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Very blunt service, felt like I couldn't ask any questions. Just not very personable transaction. Got what I needed and see ya later.

ALLEN H.
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Don't charge 40 dollars for an extra 3 hours of time when it's raining

Marvin G.
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Kyle M.
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No improvements needed. Service was great, thank you!

Mark F.
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Customer did not leave a comment.

Steve P.
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Rachel S.
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Everything went smooth straight to getting the u haul rented

Daymon G.
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Mohammad A.
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Lynette F.
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vincent D.
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Lisa L.
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Matthew M.
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The place is a junkyard of a location and the printed receipt I received did not clearly show the return time for equipment so I got charged another day.

Alan H.
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Tom C.
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For pickup the truck was parked in a spot where the front wheels were against a 5 in high curb. There was no room to back up to get a rolling start to clear the curb. I felt like the transmission and steering alignment was being damaged just attempting to remove the truck. It was also a nasty bump getting the back wheels over the curb.

Jonathan C.
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Cheryl H.
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cheryl H.
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STEVEN F.
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ANGIE P.
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Very easy and simple, would most definitely use this service if needed.

cory F.
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Steve S.
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mark W.
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Christopher P.
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I think that y'all are doing a great job!

Mohammad K.
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crasanda W.
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Ricardo B.
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pirouz A.
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John C.
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Brian C.
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Pick up wasn't as easy as it was made out to be. After spending about 10 minutes on the phone, the guy in charge came out and told me not to worry about it and that we could do it inside. I refused the $14 insurance even though he ended up charging me for it anyways. There is a signature on the original receipt proving this and it would be nice to get that refunded. When it came time to drop off, I spent about 30 minutes (on cust svc hold) at the “alternate lot” down the road where I was originally taken to leave my car because I couldn't return the truck due to the tire shop owner writing down about 8k miles less than it actually had. When I wrote down the return mileage online, it wouldn't let me return the truck because it was less mileage than I had left with. He also wrote down about an eighth of a tank of gas more than it actually had (5/8 vs 3/4) but when I finally saw this after getting in the truck, he had disappeared at the alternate lot and I was already running late so I ate the cost. Very disappointed all around and will go with another company next time

Robert P.
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The agent was just short of rude. I felt like I was disturbing him.

Christopher M.
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Tammy W.
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He just checked out the uhaul and said thanks,

Frank R.
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Burrells have always been absolutely professional, easy drop-off and checking-out, good man, very understanding and respectful of my time. Frank Rogers

Cynthia O.
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Customer did not leave a comment.

Ommatha V.
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Everyone there was nice and helpful. Made me feel at home. Thank you for your help.

Kathy P.
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donna R.
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The gentleman that runs this location gives EXCELLENT Customer service!! He made sure I had my truck early in the morning- so very helpful.

Bryan L.
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Customer did not leave a comment.

Bryan L.
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Terry P.
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Excellent service. I needed a truck for same day due to unexpected rainy conditions. Attendant answered the phone at 8:30 am and was able to quickly get me into a truck. Entire process was efficent and businesslike. Upfront pricing, truck was clean, fueled and ready to go. Would definitely call again. A+ Terry from Texas.

William D.
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Very friendly service on both pickup and drop off! Great experience l!

Terri V.
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Customer did not leave a comment.

Ross S.
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Michael G.
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Maybe the gentlemen was having a rough day but he barely spoke.

Luis G.
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I had to wait quite awhile even though they new I was coming to pick up the truck at an agreed upon time. The paperwork was rushed and not gone over adequately. The odometer was entered incorrectly, which caused a significant extra charge for going over the allotted miles. This was eventually rectified by the regional manager.

Forrest W.
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Customer did not leave a comment.

Richard T.
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Melissa S.
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It rained and the trailer leaked. Mattresses and boxes were all soaked.

Michael M.
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The service clerk/ owner was not the friendliness person. He seemed very overwhelmed and bothered

CRYSTAL E.
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Customer did not leave a comment.

Paul K.
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GEOFF R.
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All Good.

Dorena A.
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Pave the driveway/parking lot! The appearance is that of a wreak yard for abandoned or stolen vehicles - I was terrified ????!! The truck had nasty mask on the floor (driver seat) ??! It's COVID-19 And the truck was Filthy!! Clean up because I Love Uhaul and this was my 1st Abandon LOT Experience ??. The customer service was Outstanding!! The older gentleman was truly a DIAMOND-in-the-rough????????

Bill S.
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Customer did not leave a comment.

Michael M.
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Hevert A.
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Lee J.
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the man was not friendly and a little rude.

Clifford S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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