Customer Reviews for Burrs Truck Rental LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Burrs Truck Rental LLC

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Richard S. on

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The location was fine, but the automated check in was not great... more info about what would be required (where to go for the truck and keys for example) prior to actual check in would be helpful... we started out front by the office, then were directed out back to the trucks, then we were awaiting approval for a long time and prepared to go find a person (since no one answered the automated chat) and went back at front then had to come out back to a different place to get keys then go back to the truck (keys and truck were far apart regardless).

Daniel V. on

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Nothing needed. The customer service here was beyond great. I had an emergency situation and Wes got me on the road with ease.

linda m. on

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Really? After crap I had to deal with changing drops off locations and bull with gas gauge your company is too much stress to deal with when J am already stressed.

raven l. on

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Was there for hr an half !!!!!

susan g. on

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Not a serious Uhaul outlet--more of a drop of spot which is fine but I would no expect much more.

Brian R. on

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The location is impossible to see from the road and has no signs. Also the entrance from the parking area is not good. The gentleman that works there was friendly and helpful.

Robert P. on

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Customer did not leave a comment.

cody z. on

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John S. on

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I used the 24/7 method of renting, and it probably took as long as going to the counter because of having to take all the pictures, etc.. Not sure if I would do that again.

Mary Ann G. on

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Robert H. on

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Erica G. on

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The building is super sketchy. Looks like an abandoned shopping mall with it's broken glass in the doors and run-down everything. I was surprised to be greeted by a friendly rep who seems like they were the only one there. Because I've used their service once before (during operating hours), I kind of knew where I was going. If I hadn't, I probably would never have entered that building. Truth be told. They're just an outlet in the building FYI, but shame on the property owners for letting the place go to waste.

Patrick M. on

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keith b. on

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Kristen F. on

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This was just a drop location but the customer service rep on the phone was helpful and answered all our questions right away. Made the process very quick and easy. Would do it again.

Brian M. on

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Truck bed was dirty and fuel was less than what was indicated and marked on slip.

Eric J. on

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Richard F. on

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Leslie R. on

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Stephen g. on

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This experience was seamless. From the initial encounter, setting up the truck for rental, to the phone call that I would be returning the truck shortly after closing hours of the office...to be told that there was a drop box for the key to the truck...it was all great. Thanks for a positive experience!!!

Jim M. on

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Dirty and cluttered. Not well lit. Lady was very helpful

Vivien M. on

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this is a small depot in Laconia, NH. Agent I very pleasant. A little hard to find the office during the day, but the after hours drop off box is clearly marked.

Richard N. on

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wesley h. on

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needed a truck for a delivery, worked for what I needed.

Robert S. on

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lisa r. on

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Drop off location was closed there is no direction s to where to drop off truck if it wasn't for people who live above location I'd have no idea . Better signage would be appreciated for after hours...

Nick D. on

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The place was hard to find, no sign or vehicles out front so it was confusing to locate.

Linda H. on

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The back of the truck had to be swept out. Inside the cab it looked like someone had been rolling cigarettes as there was tobacco all over the seat etc. The outside condition of the truck was fine. Very disappointed in condition of the truck.

Robert D. on

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Steven B. on

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arthur v. on

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