Customer Reviews for Bustami

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bustami

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DARLENE W. on

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Customer did not leave a comment.

Carl S. on

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We arrived just at 8 and the owner was kind enough to check us in and finish everything. Awesome customer service, much appreciated!!!

Heather M. on

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It's hard to find, really random spot, the lady couldn't leave to check it in, it was a mess

Daisy C. on

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Customer did not leave a comment.

Lewis S. on

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seemed really unprofessional .

Gary B. on

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Customer did not leave a comment.

Evangelist O. on

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My pick up location was changed. Although, I understand why it was changed I feel as the consumer ni wasn't informed clearly that my pick up choice was not available for the equipment I desired. This is what I feel is clear transparency. When the location o selected wasn't available in an email at the very top of the eamil, the header should read: CHANGE IN U-HAUL ORDER CONFIRMATION #XXXXX. PLEASE READ BELOW ... Then the details of new pick up due to equipments is.. truck etc.. then the question would you (As the consumer) like to keep this ORDER. This type of information educates the consumer, allows the consumer to make a CHOICE. IF they would like to continue this transaction. The place I had to pickup the truck was not an official UHAUL store, that would have been nice to know as well. Not just the address, but to state the name of the business. This area of town is not a place I would frequent for any reason. I felt trapped,and deceived by UHAUL. Not the store where I picked up my equipment. She was very helpful, expedient and kind. I have nothing but high reviews about the person who checked me out the truck. But as far as Uhaul as an organization you have lost my business forever. I will use your competitor for ALL furture needs. This experience was an eye opener how clearly you use fine print to keep business and take away the consumers chocie and I have the right to know all needed up front and if any changes are made by the ORGANIZATION it then becomes your responsibility to point them out and MAKE sure I know, not the orther way around. Shame on you

Erin A. on

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Customer did not leave a comment.

Christina C. on

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Very difficult to find, located in a strip mall with no Uhaul trucks. I was very uncomfortable leaving the truck in a random parking lot and handing the key to a gentleman in what looked like a phone/pawn shop. Would prefer an actual Uhaul location more convenient to the customer.

barbara W. on

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Connor W. on

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doubara K. on

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Allison P. on

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All went well. Have no recommendation.

David M. on

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location was difficult to find as UHaul was not the primary business. This site was directed by UHaul and NOT the closest. Very disappointing.

Kevin D. on

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Patricia P. on

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JOSEPH P. on

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I had to pick it up from some mini mart.The truck had only 1/4 tank of gas and there were items in the back and truck was dusty and dirty.Not sure why they send me to this Scetch mini mart??WORST RENTAL EXPERIENCE EVER..

Amanda W. on

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Physical site clumsy. Parked car on muddy gravel alley. Store and staff very nice. Truck exceptionally clean and in best condition of any I've rented