Customer Reviews for Busy Bee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Busy Bee

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Celeste B. on

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The vehicle was absolutely disgusting - it had a putrid sour rancid smell.... was extremely dirty inside....cab was exceedingly dirty and seats covered in animal hair....such a shame for a relatively brand new vehicle....spent half a day washing it at a power wash after pick up....had to remove the cargo mat & washed it with power spray and soap brushed it....ended up removing it and used van without it....change oil light activated 0% life left on oil...checked oil level was within range....no wiper fluid whatsoever....poured entire bottle in....gas level was not accurate upon pick up...only an 1/8 of at check in but it was logged in as a 1/4 tank !! Filled the tank for $110 after washing the entire van inside and out (cab and cargo area)....at return the van had just shy of half tank left....needless to say I could not judge the amount required to return it with an 1/8 of tank so I left more gas in it than I should have ....vendor would not compensate me for extra gas....vendor did deduct $100 for power wash cleaning....though the power wash alone was $46.00 innchange - so in no way did that reimburse me for the cleaning supplies and time (3 hours) lost to labor to clean it inside and out, plus the cargo mat, and vacuuming the seats covered in animal hair !! The vehicle was unusable in the state it was in and the rest of the rental day was spent cleaning it with 2 people. My schedule was ruined as I had to delay my plans while the vehicle dried out that afternoon and the following day - could not be loaded before it dried out. I returned the vehicle in extremely clean condition to which the vendor commented and agreed it was very clean now. Parking area for vehicle is ridiculous...a very tight spot !! Very disappointed !! Overall this was the WORST experience I EVER had with UHAUL EQUIPMENT....and I have rented plenty from Uhaul !! Will never go back there....was deplorable and not what a customer should have to go through or experience from a professional rental company. Uhaul seriously ought to decommission this vendor given the company brand is being severly compromised and tarnished...the Uhaul standard expected is not their top priority. Celeste Butt

Bruce C. on

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Customer did not leave a comment.

TINSAE D. on

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Customer did not leave a comment.

Rachel P. on

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It had nothing to do with the rental outlet, but the customer who had the van ahead of me dropped off the vehicle late (cutting into my reservation). There was little time between their drop off and my pickup, and I think what they had transported involved farming or gardening equipment because the van smelled heavily of manure/compost and was muddy inside.

shoo P. on

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Customer did not leave a comment.

Abdelfattah E. on

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Customer did not leave a comment.

DIANE K. on

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Dealer has other business than just U-Haul rental. Having little patience goes long way. Dealer was excellent.

Andrew C. on

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Customer did not leave a comment.

Kristy B. on

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The van smelled like feces. There was a large piece of duct tape on the side of it and part of the top rear brake light plastic kept popping off when we drove. The smell made us feel really sick, I won't be renting with Uhaul again.

Lori R. on

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This was a terrible experience. There was no explanation as to where the van was located - it said “parking lot” which I finally found down the alley behind the store. It’s a convenience store! ??? Then I couldn’t find the keys and when I clicked the question mark, it told me to “go inside” but the place was closed?? I called customer service and she was awful, not helpful at all. Said she cancelled the reservation but it was not cancelled, it remained active. Terrible experience.

Brett M. on

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Great service and reliable clean rental truck

Demi W. on

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U-Haul messed up my reservation by sending me to a wrong pickup location and then a customer service representative advised they had changed my reservation location however never informed me. When I arrived at Busy Bee’s location she also advised that U-Haul had not informed her that their was a reservation, however she accommodated me and searched for the reservation online. The lady at the store waited at the store till 9pm as I arrived just at 9pm due to traffic, she was so lovely and made the experience very smooth.

Romain V. on

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Customer did not leave a comment.

Yvette B. on

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Have a little more gas in the tank than 1/4 - but the owner was lovely and service overall friendly and laid-back. Would recommend without hesitation!

FREDERICK H. on

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Last minute request and they met my every need. Super accommodating.

TYSON Y. on

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Customer did not leave a comment.

SYLVIA P. on

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Everything was very good. The paperwork takes a little while and I didn't realize I was supposed to do things on my iPhone so we had to wait while she sorted that out, but she was very nice and super helpful.

Jamelda R. on

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Olivia was very helpful and accommodating to fit in our reservation last minute. Very efficient and kind!