Customer Reviews for Butte Self Stor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Butte Self Stor

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Pamela T.
Rating:

Within 3 weeks I rented a 10 ft truck twice, first time from a young man and the service was exceptional. However, the 2nd rental of same truck for 24 hour period I was charged for three days, not one day. Then I was overcharged for the mileage. I contacted corporate office and was told they would take care of it, it's been several weeks and no reply ! The difference in the two rentals was 1. Rental #1 I payed cash and 2. Rental #2 I used my debit card therefore they can charge you whatever they want with a debit card.

kevin M.
Rating:

Worst rental experience in history. The only thing that didn't happen was the truck breaking down which is what happened to my previous uhaul.

Merrianne M.
Rating:

Customer did not leave a comment.

Gerald S.
Rating:

Customer did not leave a comment.

Robert W.
Rating:

Deal keep standing behind trailer as I backed into parking place. I had to make him move before I finally parked trailer. He could have been crushed between the trailer and cyclone fence had something gone wrong. Make this a safety lesson. Too many people have died in this type of situation.

Jon R.
Rating:

Everything needs to be fixed. Worst experience ever

Chris G.
Rating:

Customer did not leave a comment.

Kristopher W.
Rating:

Alex was a real pleasure to deal with. Knew his stuff and was very thorough. Thanks!

Daniel G.
Rating:

Customer did not leave a comment.

Robin M.
Rating:

Customer did not leave a comment.

DAWN C.
Rating:

ALEX was professional, helpful and efficient!! SO happy he was there to help me!!

David M.
Rating:

Thank you Butte Self Stor for being so flexible to help me.

Therese W.
Rating:

It would be helpful if windshield was cleaned before passing vehicle on the next customer. But otherwise, everything was handled very well. Thx.

Orlando T.
Rating:

Could not get the proper help that was required to get vehicle the app. Did not work properly.

PATRICIA S.
Rating:

Customer did not leave a comment.

Patrick M.
Rating:

It would be nice to know if the cab was disinfected.

Jenifer B.
Rating:

Alex and Jen do a wonderful job. This location always goes above and beyond if they can to ensure they have they equipment you will need. They have all my future truck or trailer need business.

Linda L.
Rating:

When the tow company towed the truck to this location supposedly opens at 9 am, there was no one there. I was on the verge of loosing it and called road side assistance again and on hold again, the tow truck employee was on the phone with his company trying to figure out what to do. Finally some one showed up 15 minutes late, she informed us that she was not an employee of U Haul and was very frustrated about all the people that were waiting outside the gate. She did assist us in getting a new U-Haul truck.

Leonila R.
Rating:

Pick up and returned the truck is not easy, customer is not helping very well. Was a nightmare. Rental again, I hope God help me to not do it again.

Donna G.
Rating:

No human beings at this location. Could not exit the parking lot. Trapped inside Gated area for 45 minutes. Uhaul software did not help. Software did not tell me to write down the entrance gate code so I could get out of the parking area. On hold with Uhaul 45 minutes. Local site doesn't answer phone. What a nightmare. Trapped. I had 2 helpers waiting at the moving site.

Laurel R.
Rating:

Customer did not leave a comment.

GEORGE G.
Rating:

The dealer was very nice and set a cold bottle of water out for me while I was on the phone with a rep after having had trouble with the app and website. It was 100deg outside and very thoughtful. Then then I had verification and talked to another rep who figured out My mistakes and I got it done overall a good experience. The dealer and service reps were great. A+

Scott B.
Rating:

Customer did not leave a comment.

Kristyanna V.
Rating:

I would have gotten an 5 star but your No contact to get your truck. it took 4 calls to get the code to open the gate and get the keys code too.

LOGAN R.
Rating:

Vehicle was at 15% oil life. Beeped the entire 15hour drive. Passenger door would not close firmly and shook and banged the entire drive. I used this location as convenience and decided to spend the extra money. I wish I would have went with another company. I spent a minimum of 2 hours at the yard picking up the truck where there was not ONE employee on site to help with the lockbox/gate combos. There were contractual problems as far as booking. Original agreement was for a 5 day rental. The next day they're calling asking when I'm returning the truck. I can go on and on. Horrible experience and I plan to dispute this with my bank.

Sean K.
Rating:

Customer did not leave a comment.

Ken B.
Rating:

Very helpful inspire of the limitations imposed by the pandemic. Very accommodating.

Julia F.
Rating:

Alex from Butte Self Storage went above and beyond for me. I went to drop my truck off in Weed CA Liquor Warehouse where the person rudely told me he wouldn't accept it and couldn't help me. I immediately tried finding a place open on the weekend and who would accept it. Alex did all the contacts for me and was wonderful. I couldn't help but be so thankful after this stressful move how accommodating he was. Thank you again butte self storage.

Dale J.
Rating:

Customer did not leave a comment.

Sean K.
Rating:

Customer did not leave a comment.

Larry W.
Rating:

The owner and staff treated me like a neighbor. There are several Rentals places near me. For 2 years this is MY only place to rent U-Haul.

Robert R.
Rating:

My pick up time was scheduled to be at 2pm. I was traveling from Sacramento to pick up the trailer I reserved. I had certain things I planned to do a long the way and I have paid for. I got a call from uhaul letting me know that they have made a mistake and and I have to pick up the trailer before 1230pm. I had to cancel my plans and rush in order to get the trailer. I am definitely frustrated over all about this situation and uhaul not keeping up there promises. Also when I got to the location for pickup the computers where not working.

Joseph S.
Rating:

The lady at Shasta City was exceptionally helpful and pleasant.

Noelle M.
Rating:

Customer did not leave a comment.

Richard R.
Rating:

Worse customer service ever very rude

Joe G.
Rating:

Customer did not leave a comment.

Craig B.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Alex was patient and professional. Enjoyed working with him.

Regina B.
Rating:

Customer did not leave a comment.

William M.
Rating:

Customer did not leave a comment.

Cindy S.
Rating:

No improvements. Great service from Alex.

Lance N.
Rating:

Customer did not leave a comment.

Ramiro S.
Rating:

Customer did not leave a comment.

SONIA N.
Rating:

Best experience ever! They get 5 stars from me at this location! Super professional, curious and very kind will definitely be back for another rental truck in the near future.

Lawrence H.
Rating:

Eddy did a professional job getting my trailer rental checked in. Thank you.

RICHARD Z.
Rating:

Customer did not leave a comment.

Elisa I.
Rating:

I was told I could call the day before my drop off and pick a location, but when I called, they said I had to drop my truck at a specific location, which was not convenient for me.

Joshua J.
Rating:

Very nice and accommodating.

Maryanne C.
Rating:

Onsite stores are always helpful and much better at customer service than online.

Greg G.
Rating:

Savvy manager and very friendly.

Jerome K.
Rating:

Customer did not leave a comment.

Larry M.
Rating:

Mix up in trucks ,milage

Tim K.
Rating:

The lady working was not professional. Attitude was you lucky you can even get a truck. Then when we returned the truck we find out the truck she gave us wasn't even the truck she said we rented. Really not professional.

Sean K.
Rating:

Customer did not leave a comment.

scarlett P.
Rating:

I would like to be reimbursed for the fuel that we brought the truck back with. It had 1/4 of a tank , we brought it back with 3/4 of a tank. Please send a reimbursement to 5302 River Ave. Dunsmuir, CA 96025 thank you , we had two 20 foot trucks .

Bruce R.
Rating:

Amy was a very pleasant UHaul Representative. The business transaction was very smooth.

Jeffrey R.
Rating:

There always a Pleasure to work with at Butte Self Storage.

Roxanna V.
Rating:

This is a drop off at a storage facility. The gate was locked. After we honked our horn, the clerk came out and took care of us. I felt that she moved super slow. She was super polite.

YANG Y.
Rating:

Customer did not leave a comment.

bernadette B.
Rating:

Less pressure..moving is stressful enough but being made to feel I would be a " no show " when you have my card on file and I confirmed the night before was unnecessary. I was very appreciative that I was "comped" extra miles due to the service provider's awareness of the multitude of road work/detours I would encounter on my route.

roy C.
Rating:

Customer did not leave a comment.

PAUL F.
Rating:

Customer did not leave a comment.

Matthew B.
Rating:

Customer did not leave a comment.

Anjeanetta J.
Rating:

we had to travel an extra 2.5 hrs to a different location to pick up our reservation

kirby R.
Rating:

Customer did not leave a comment.

Wendy J.
Rating:

Customer did not leave a comment.

Michele S.
Rating:

Customer did not leave a comment.

Cindy M.
Rating:

Very pleasant, helpful, informative. Would highly recommend

Carrie W.
Rating:

Jessica took care of my rental. She is GREAT. Gina was very nice too. Office is clean and very well organized. Thank you Jessica!!

Bill P.
Rating:

After some help from customer service to overcome some reservation issues, it was great!

Diveena M.
Rating:

Customer did not leave a comment.

nina L.
Rating:

Customer did not leave a comment.

Sue C.
Rating:

Very knowledgeable.. courteous and helpful

Phyllis T.
Rating:

Customer did not leave a comment.

Mary L.
Rating:

Jessica was professional, friendly and extremely helpful!!!

TJ B.
Rating:

Jen is a blast & handled my frazzled pre-moving questions with ease, making me feel better. On the truck pick-up day, she was the same, & started our day with a laugh. Beyond the equipment, I'd highly recommend the location for her service & care.

Richard F.
Rating:

Customer did not leave a comment.

Kevin M.
Rating:

GREAT CUSTOMERS SERVICE!!!! Kind, Well Informed, Helpful!!

Lugene W.
Rating:

Customer did not leave a comment.

Billiejean B.
Rating:

Customer did not leave a comment.

Susan C.
Rating:

Customer did not leave a comment.

Stephen F.
Rating:

I rented one way to Sacramento, but somehow the lady wrote it up as two way. After I dropped it off, I received notification of $157 extra charges. I am going to dispute this.

Christine B.
Rating:

Customer did not leave a comment.

Renee V.
Rating:

Jessica was professional and she went out of her way to make sure we had what we needed. Lovely lady to work with especially because we watched her deal with some Camp fire victims and let me tell you she was so heartfelt in their loss. Love seeing good people working in customer service.

Courtney J.
Rating:

Customer did not leave a comment.

Stephan W.
Rating:

Customer did not leave a comment.

John H.
Rating:

Customer did not leave a comment.

kenna E.
Rating:

Customer did not leave a comment.

Dominic D.
Rating:

The woman assisting us was warm, friendly, and incredibly helpful. Our move was made more exciting by such great customer service. Thank you!

steve G.
Rating:

Customer did not leave a comment.

Shely C.
Rating:

Customer did not leave a comment.

Kathleen D.
Rating:

Customer did not leave a comment.

Craig B.
Rating:

Service was thorough and super friendly. I would recommend a sign at the locked gate to let people know how to find service person.

Maryann R.
Rating:

Customer did not leave a comment.

Steve J.
Rating:

Customer did not leave a comment.

Matt N.
Rating:

Amazing location, GREAT staff!!!

Tonya G.
Rating:

Customer did not leave a comment.

Charles W.
Rating:

Customer did not leave a comment.

Bud M.
Rating:

My experience was outstanding in every way at this location.

Kevin J.
Rating:

they had me hook up the tow dolly and I had to check the lights myself I should a discount

No reviews have been submitted for this location.

Back
To Top