Customer Reviews for B/Y Automotive
(U-Haul Neighborhood Dealer)

59 reviews

59 Hill Ave   Madoc, ON K0K2K0

(613) 473-3259

Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(613) 473-3259

59 Hill Ave
Madoc, ON K0K2K0

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was amazing!

Ronald G. 
Rating:
5.0

Great service

Karen C. 
Rating:
3.0

Let them call and book while talking to a person. Not online. My brother called to book a truck for me, but needed my credit card number. I called Aqua Bay was told he was with another customer. I left my number to call me back. Waited an hour no call back. I called again I was told by girl that he had stepped out. Tried to have him call me back again then was to told oh 'we don't do that.' I just wanted to give my credit card number to reserve the truck. They couldn't help me to told me to book online. Overall I had a terrible experience experience with Uhaul. Way too much stress and got the run around from Kingston and Newmarket and Aqua Bay. Did not get dolly or 6 blankets that were requested. Total fail on your part. Was told by Newmarket that the closest truck was in Barrie, so we were to drive from Kingston to Barrie(1 hour out of my way) to pick up a truck that they could have had brought to Newmarket. We already had a 12 hour day ahead if us, but I was supposed to go 2 hours out of my way up and back to Barrie then to Keswick to move and drive back to Kingston and unload. We hen someone from Uhaul could have brought it to Newmarket from Barrie and saved me all kinds of stress and the run around. Huge huge fail for UHaul. Will not ever recommend. More things happened but j am too exhausted to go on. Fix your customer service cuz it sucks at all of those locations. Zero faith in humanity after all if that.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Do you offer rates for people that rent more then once a month

Michael W. 
Rating:
5.0

A Uhaul location in Northbrook or Griffith Ontario would be nice...Thanks

Tim B. 
Rating:
3.0

Customer did not leave a comment.

William R. 
Rating:
5.0

You guys did great at your location- Uhaul head office however is awful. I bought the roadside assistance(added when i picked up the equipment in person) and insurance, my vehicle had a catastrophic failure- i contacted uhaul to come and pickup their equipment and it took them over an hour at the side of the road at -30 to tell me they couldn't cover us-what was the roadside assistance and insurance for? Again your location did great, just venting because there is no space to review head office experience, thanks.

Shawn N. 
Rating:
5.0

Nothing

nelson G. 
Rating:
5.0

Amazing as always. We use them everytime we need to get something big...

Luke Z. 
Rating:
5.0

Customer did not leave a comment.

manuel P. 
Rating:
4.0

Customer did not leave a comment.

DEBBIE G. 
Rating:
5.0

Customer did not leave a comment.

Bernd K. 
Rating:
5.0

Good folks to work with!

rocky R. 
Rating:
3.0

Truck was old with a leaking roof resulting in several boxes and furniture becoming wet and contents damaged. At highway speeds, steering was sloppy and vibration severe. Not very road worthy in my estimation.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

W-Ernest L. 
Rating:
2.0

Customer did not leave a comment.

Ken J. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

The place was great

Tisha R. 
Rating:
4.0

Customer did not leave a comment.

BOB M. 
Rating:
5.0

nothing every thing was find

Michel C. 
Rating:
5.0

Great location and staff they are there for you

Stephen S. 
Rating:
5.0

Nothing, all went well!

Walter Gordon R. 
Rating:
4.0

Drop off location was not the closest u haul location to location I requested . Would have been better had booking agent advised me of the closer drop off (,Cobourg). Otherwise very happy with rental.

Mark H. 
Rating:
5.0

Have a policy set up to rebate customers for extra fuel that was put in your vehicle. I thot the truck would take more fuel than it did and put in an extra $25 just to be on the safe side and did not need to. So i lost the fuel difference. My mistake i guess.

danelda B. 
Rating:
4.0

Customer did not leave a comment.

Jordan P. 
Rating:
4.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

all went great for me. although I have not seen my final bill yet.

Hilda W. 
Rating:
3.0

Customer did not leave a comment.

TONY C. 
Rating:
5.0

Awesome Drop off location, big parking lot easy to find.

Bob B. 
Rating:
3.0

the uhaul vehicle was fine but disappointed when I arrived to pickup truck the appliance dolly i reserved was not available so had to get a utility dolly that was not at all sufficient to move my stove ...could not move it ...had to leave the stove behind...this location did not inform me prior to vehicle pickup day....Catherine

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

merrilyn S. 
Rating:
5.0

The staff came out as soon as I pulled to assist with the drop off really polite and helpful

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
1.0

Place looked like junk yard and I parked truck with Exzactly the same amount of gas , and had to make two trips due to wrong equipment billed first time .

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Nothing, everything was great.

Chad P. 
Rating:
1.0

Business closed during drop off, but charged me a after hours drop off fee that was not disclosed by uhaul at any point when I was being directed to a CLOSED business(NOT OPEN ON SUNDAY WHICH WAS DROP OFF DAY). Charged cleaing fee needlessly as well. Parking lot of business in horrible condition with large deep potholes all over. Another horrible uhaul experience.

kari H. 
Rating:
3.0

I was very upset having to drive 2 hours return to pick up the truck. This had a huge negative impact on our experience. There are 4 locations within 15 minutes of my home that I would have expected to have a 15 ft truck for me. The truck floor in the cab was very dirty and bed door had been open overnight and the unit was very wet inside. Staff at the location were polite.

Brenda W. 
Rating:
5.0

The location was great! No improvement required.

Chris D. 
Rating:
3.0

Customer did not leave a comment.

Debbie D. 
Rating:
5.0

The staff here are awesome. They spend the time needed for each customer and are very friendly, knowledgeable, and professional. Would recommend them everytime!

Debra D. 
Rating:
5.0

very friendly and had the vehicle I ordered, brand new truck

Ryan B. 
Rating:
1.0

Customer did not leave a comment.

EMILY B. 
Rating:
5.0

Customer did not leave a comment.

Blair D. 
Rating:
4.0

Customer did not leave a comment.

gary M. 
Rating:
5.0

Friendly service

John M. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

Location closed at drop off no staff interaction

Geraldine M. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Henriette H. 
Rating:
5.0

Not one thing

Carol S. 
Rating:
3.0

Customer did not leave a comment.

TONY C. 
Rating:
5.0

Customer did not leave a comment.

Terrence L. 
Rating:
5.0

Customer did not leave a comment.

susan J. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
4.0

Customer did not leave a comment.

Terrence L. 
Rating:
5.0

Packing blankets were wet and very musty smelling.

Daniel B. 
No reviews have been submitted for this location.

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