Customer did not leave a comment.Austin V.
Customer Reviews for Byrds Mini Storage Dahlonega
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JACKIE R.
The lady went above and beyond to accommodate my needs. She would be a plus to any organization. Thank you so much for being there when I needed you!ELIZABETH K.
Lear how to use the U-Haul software so it doesn't take an hour and a half to check out a Auto Transport Trailer.tom A.
The best part of the experience was the customer service. Everything that could go wrong, did, but Cherri (or Sherry) really helped us out and was great! She's great at what she does. I'd say what could be improved is Uhaul and the store hours. I was allowed to reserve a van at 8 am when the store doesn't actually open until 9. That isn't listed anywhere on the website. One more thing...please let the front desk staff type the information in the computer. It's really a time waster to have to type it into a phone. Using technology for technologies sake isn't useful when it doesn't increase efficiency.Laura M.
It was difficult to complete the license upload from my phone. I prefer not having to provide a digital copy as I'm not very technical with electronics.Karen R.
Customer did not leave a comment.KENNETH S.
I was charged for the Safe Mover insurance and I did not request it. When I asked to have it removed, I was given a high pressure sale.Noah S.
There was nothing wrong with the location. The lady was very nice and helpful. My issue is with the company itself. The day before, transportation contacted me to change my pickup location, way out of my way, added miles to my trip plus extra gas to pickup. The guy never showed up to open so I could get the truck, had to get a fill in district manager who sent me back to the original location, more personal gas and time spent. Put in a complaint and still have yet to hear back from them for any resolution. Will never use them again.Julie M.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.TIMOTHY S.
Cherri was very helpful and I would definitely use this location again!Casey A.
I reserved the truck over the internet. The day before the rental I got an email saying that my pickup location had been changed from the spot near my house to one 15 miles away. When I was prompted through an email to check in early, when I followed the link it launched the app which said I had no reservations. I picked up the truck in person but had to use the app to upload my drivers license. This took several attempts before it worked and resulted in about 20 minutes of wasted time. When I returned the truck after hours, the directions were to use the app. Even though I had used the app for the driver license, when I tried to return the truck the app said I had no rentals. I tried and tried. I called the 800 number and waited in the heat by the highway for 30 minutes but never was able to speak to anyone. Eventually I left a voice mail with the office and threw the key in the drop box. I wasted so much time needlessly. Your systems need to be integrated.Stephen P.
I was unable to return the truck after hours through the app. When I clicked the link in the email it took me to the app. The app said I had no active contract. I called the phone number listed in the contract and was on hold for 30 minutes before giving up in disgust. There was no way to process the return and no one to talk to since the location was closed. The person at the location was very helpful when I picked up the truck. Finally I left a voice mail at Byrds Storage and dropped the key in the box. You really need to integrate your app with your website and with the physical locations.Stephen P.
The attendant was very helpful. She helped me 30 Minutes before they opened..Casey A.
Customer did not leave a comment.Carlos A.
Location was great. U-Hauls concern needs to be with the service form their 800 number in trying to confirm a pickup location. If you are going to have reps on the 800 line changing pick up location and such, it would be a good practice to actually notify the customer. Also, your account create/log-in needs attention. Created account and then logged in immediately thereafter. Would not accept info. Tried later, same deal. A recommendation....people like to communicate with PEOPLE.Mark E.
The lady at Byrds storage did not understand how to use the website. Checkout was painful and wound up having to call traffic control to check the truck in.Cheryl M.
The young lady was beyond helpful and friendly. Would definitely recommend this facility.Tina B.
Customer did not leave a comment.Randy W.
The U haul was ready to go when we arrived, the process was quick and easy. The only thing is the pick up place called me to let me know where to pick up, I did not receive a call from U Haul and our requested site changed. So I was most thankful that they took the time to call me.Steve W.
Customer did not leave a comment.roy B.
Customer did not leave a comment.larry L.
Customer did not leave a comment.Robert K.
She w was so friendly and nice and so helpful I just would rent there and I will recommend this place to anyone very professional very down-to-earth and I just want to say thank you cuz she was so wonderfulJennie T.
Customer did not leave a comment.Tracy S.
Customer did not leave a comment.ERIC M.
This was not the drop off location I reserved. It was compass storage on Frey road in Kennesaw where I live.Matthew M.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.tracy K.
Customer did not leave a comment.John B.
Very nice and helpful!Eileen K.
Customer did not leave a comment.Dawn O.
Byrds Mini Storage Dahlonega is the best. They did everything they could to meet my needs and make my moving experience excellent!Bruce E.
Customer did not leave a comment.DOUG A.
I am very unhappy with my experience I had with uhaul. Someone called me on Friday afternoon Feb 2 to tell me there would not be a truck at my desired pick up location. No one tried to arrange for a truck to be there for me. Instead I had to go out of my way to a new location. Which delayed the whole moving progress. People having to wait for me so we could begin moving. When I got to the new location Byrds storage she tried calling uhaul customer service and was treated very rudely. I am very disappointed with my experience and with uhaul customer service. The location of pick up was good other than dealing with uhaul customer service and delaying the moving time.rhonda L.
Customer did not leave a comment.William V.
Don't rent from U haulDAPHNE D.
Customer did not leave a comment.Pamela S.
The person (Cherry) at this this location was excellent, but the U-haul computer system needs some work. Cherry did a fine job working around your clunky system.THOMAS N.
Customer did not leave a comment.shannon F.
Customer did not leave a comment.thomas N.
Customer did not leave a comment.bruce E.
Customer did not leave a comment.CHARLES K.
Customer did not leave a comment.MARK G.
Customer did not leave a comment.douglas S.
My experience with uHaul was HORRIBLE!!! But it had absolutely NOTHING to do with this location. My problem was with uHaul itself. This location was great and was extremely helpful. On the other hand, uHaul itself was such a disappointment. My truck got moved and I was not notified. I ended having to drive to another town to pick up the truck I had rented. I wasted valuable time when I had to go to the other location. The original representative I spoke with at uHaul customer service was EXTREMELY rude and not helpful at all. The supervisor I next spoke with was helpful and did tell me I would get a refund, but imagine my surprise when my bill was emailed and I did not get this refund. I have another truck reserved for next week and a moving crew hired. I am now VERY concerned about this reservation.Robyn S.
Customer did not leave a comment.Jennifer H.
Awesome n last minute service was great!!! I have recommended this location to several people already ! Thank youJENNIE J.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Melinda G.
Customer did not leave a comment.Sean E.
Customer did not leave a comment.PAT P.
The business was closed when we dropped the truck off so we had no interaction with this location.lynn D.
They were super nice and easy to work with. I highly recommend them.EDWARD E.
Customer did not leave a comment.DELORESS K.
This location, namely a lady named Cherie fixed major issues we had from the Clermont IGA rental location. It's a good thing she cared enough to go above and beyond, or UHaul would be out some expensive equipment that was left in the truck we got from Clermont. I wish u had every location manned by someone of her caliber.Charles K.
Customer did not leave a comment.PAM T.
Customer did not leave a comment.WILLIAM F.
Customer did not leave a comment.SAMUEL H.
Customer did not leave a comment.KEN C.
Customer did not leave a comment.Graham C.
The nite before, I call to get the address and was given 6226. Which was wrong . I attempted to back down a steep private drive into heavy traffic and nearly caused several accidents. I was informed, when I arrived, that their were several locations much closer to my home, than the one I was sent to.Richard B.
I wanted a 4x8 enclosed trailer and believe that is what I asked for in a phone call reservation to U-Haul. I was told that $81 would be charged to my credit card which is the amount I expected for a 4x8. I also asked if it would be a problem if I picked the trailer up around 2PM on Friday afternoon since I was on that side of town, instead of having to drive 30 miles round trip to pick it up Saturday morning. The phone reservation lady said no problem, and didn't mention that it would mean that I had to return the trailer by 2PM on Monday. The lady was very pleasant and we had friendly conversation but didn't tell me anything about the trailer or return time. I didn't know I had a 5x8 until I was backing it up to my cabin door to load it Saturday afternoon and saw 5x8 on the trailer in my rear view mirror.JAMES W.
went out of there way to help me, she take care of her customers,LEONARD L.
Customer did not leave a comment.valerie V.
Customer did not leave a comment.SCOTT J.
Customer did not leave a comment.WILLIAM C.
Customer did not leave a comment.MARIA S.
Customer did not leave a comment.CHRIS A.
This location was closed at the time of drop off but the truck was dropped off in a secure area made available by the staff here! The directions for key and contract drop boxes were well marked and the facility was clean and inviting.MARK C.
Trailer had a lot of dents and paint missing. The attendant had to mark a lot so that I wouldn't be charged for this exsisting damages. I field out the info for a fast pick up and go but everything on the pre move rform had to be repeated while I was picking the trailer up. If this is always going to happen, why even bother during on line reservations.James S.
Customer did not leave a comment.BRANDON T.
was too expensive for the amount of time that I used the vehicle.KATRENA H.
Customer did not leave a comment.STEPHEN K.
Very understanding about all the problems at pick up location , very pleasant personality . would enjoy just stopping by to conversat with this lady ; wish i could remember her nameBRYCE S.
Customer did not leave a comment.ROBERT B.
need more trucks in this locationJohn P.
Customer did not leave a comment.MILLEDGE A.
The truck was clean and seemed to be well maintained. Until I had to drive it at night, that's when I realized the headlights were bad. Not a good time to find that out. Other than that the truck and service was great.PETE G.
Check tire pressure and condition before giving it to a customer.GLENN M.
Excellent customer service..polite, helpful and friendly.GALE J.
Cherri was great and very nice, personable, and friendly. Thanks for taking care of us.brett M.
Cherry and Pat were very pleasant, responsive and efficient and I enjoyed meeting and talking with them. Renting the vehicle from those two ladies was a very positive experience and I would definitely return to that location to rent a vehicle and recommend that others do so as well. The vehicle worked well and accomplished the purpose for which it was intended.JACK A.
I had an very easy and pleasant experience with Cherry from Byrd Mini Storage. I will rent again!!!Jeff M.
Great serviceCLARK T.
If I reserve at one site then I expect the truck to be available there. I had to go several miles out of my way to another rental facility because the one I had reserved at online no longer had my reserved truck. If a rental site reserves a truck onsite that truck she be taken off the online rental availability. I was really inconvenienced with my rentalPATSY H.
The wiper on the driver side was shot (buckled up). I had to swap passenger side w/ driver's side to see out during a shower. The gas amount I was told was 3/4 tank - actually it was 1/8" under - 3/4 of a tank. Truck ran well. Didn't like how the RUN / TOW setting comes on when you put it to drive. I drove it proabaly 25 miles w/ it on in the mtns of N. Ga., intitally which cost me more fuel. People were friendly, still have yet to recieve my invoice from yesterday. They were closed at 3:15 PM, so I dropped off the key in the box.GARY C.
Customer did not leave a comment.thomas N.
everything was OK except what I was charged for the fill up of gas. I disagreed with what I saw on the gas gauge and what they saw.GLYNN R.
Location less than a mile from home. The owner/manager is my kind of people and someone you would want to do business with anytime.THOMAS B.
Customer did not leave a comment.PAMELA S.
Customer did not leave a comment.TRUDI J.
Keep doing what you are doing! I have been working with the folks at Byrd's Mini Storage for the last 16 months. (There are several locations and I have worked with two of them). Their commitment to customer service and top quality locations is quite exceptional. Pat Ashworth is particular has been kind and generous of spirit over the last 16 months. I would recommend U Haul and Byrd's to anyone!! THANKS!BARBARA B.
Customer did not leave a comment.DERREK S.
Pat was a pleasure to deal with, very helpful and overall helped make the experience easy and enjoyable... Thanks!JIM B.
It was great , Cherry was very pleasant and I will be coming back again, Thanks Cherry!!!!!ANGELA C.
Customer did not leave a comment.CHRISTINA T.
Not very nice nor competent female at this location that makes reservations and sets up rental contracts. I will use a different site for future rentals and storage needs.robert A.