Customer Reviews for C Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of C Mart

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Jason P. on

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Jonathan A. on

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Edgar H. on

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Robbie C. on

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Ralph C. on

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Tony T. on

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Jennifer N. on

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I rented a pickup truck and a tow dolly. The truck had no trailer hitch/ball on it! I had to buy one. That's a big expense that I cannot return,and have no use for, because I don't have a truck! If you rent a truck for hauling a trailer,it should definitely come ready to tow! If theft is that big of a problem, I suggest having them welded onto the trucks.

Stephen H. on

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Eugene D. on

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Donna W. on

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NA, entire process was so easy to do!

Richard K. on

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The U-Haul representative took my information, we filled out a minimum amount of info on his iPad and then he handed me a post-it note with the trailer's ID number. We received no other paperwork (unlike previous rentals of U-Haul trailers). We (my son and I) went outside and found the trailer. We examined the trailer. It looked newer but had a damaged left fender. The tire and axle seemed to be unaffected by the fender damage, We asked the U-Haul representative (who was overwhelmed by other customers and was the only person at this location) about the fender damage and he said the trailer if fully functional (we agreed) and that we should take a picture with our phone and we could be on our way. There were no issues what-so-ever with this trailer during its use.

Jimmie jean B. on

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Shallon W. on

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Andolynn Q. on

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This was at a gas station/liquor store so there was a lot going on. People were coming in to pay for their gas, buy stuff and oddly to pay their bills. It was a little confusing for us as we have rented a u haul before and it was a different experience.

Betty L. on

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I was given information that was misleading. It took 45 minutes to get the Van returned. We will continue to dispute this invoice both BBB and the credit card holder. In our conversation with several individuals we were given 4 different rental cost. Were we returned the Van would not verify that we had returned the Van Never, never will I use or recommend U-Haul.

William J. on

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Samuel M. on

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Kevin S. on

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Sean F. on

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Very nice people. I had an issue getting back late and they were more than helpful. I use Uhaul regularly and it's always easy.

LaSonyna D. on

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FRANK B. on

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Scott J. on

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Uhaul needs to stop doing business with these small Indian convenience store operators. The service is terrible. Surely there are better business partners to partner with.

Donald W. on

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Great customer service! In and out in a flash!

Mark M. on

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Robert D. on

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Teddy W. on

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clarence C. on

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Johnny W. on

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David B. on

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Excellent, fast and friendly service!!

AUDRIE S P. on

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jason S. on

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This location was great to work with. Nice guy. Got in and out quick. I tried another location at the pawn shop near the Northport hospital. They didnt know what they were doing. We requested a truck with a pull out ramp. They tried to rent me an open trailer

DAVID L. on

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jon S. on

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James F. on

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gary R. on

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I was told I could drop off the trailer at any location, not at a certain location, that why I was charged an extra 8.00 fee ! May not use u-Haul again !!

Mike E. on

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I was overcharged ($40 for an extra day) when I had returned the vehicle well within the 24 hour period. The vehicle was returned at 12:13 pm in my time stamped photo. The man must have entered the received info much later indicating a return time of 1:40pm. I need someone to credit this overcharge to my card. Call me if needed.

paul S. on

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If you rent from this location, be sure to CAREFULLY examine both the mileage and the fuel level stated on your contract BEFORE you sign it. Go to the vehicle and check !!!

Emily M. on

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RONALD R. on

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DAVID N. on

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Nichelle S. on

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Nothing

Whitley H. on

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Danny G. on

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Timothy R. on

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Michael M. on

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James P. on

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They just do not understand, only one person at the business spoke English and not very well at that. It costed me more time and also could not get a auto carrier because they just did not know.

Silvia S. on

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Michael B. on

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The some of the help can barely speak English.

Rosaland C. on

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SAMUEL A. on

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I received a email from walter Henderson for a free rental and was assured that all charges would be taken care of. rented vehicle after returning vehicle was informed that would only credit a fraction of my bill .contacted walter later informed me that mileage was not covered and that they did not have to inform me about mileage charges.that it was my responsibility to read the fine print .....completely unprofessional and that he was doing me a favor issuing me a credit.

JOSHUA T. on

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Tana B. on

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Charles T. on

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Stacey R. on

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You all were great! I asked to change the reservation time and we were able to. It made our move so much easier!

Nicholas A. on

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James P. on

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I had trouble with Moving Help.com, not the helpers but the billing for it. Got charged four times for two moves?????? No way to contact and the first place I picked up the truck had no idea, and also the drop off place has no idea, of what to do. On my credit card only has U-Haul, now I will have to call my credit card and find out what I must do to get rid of the charges that are not supposed to be there. James A Polinski 205-615-9282

TONY C. on

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David M. on

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Nothing! The C Mart is a great representative for U Haul. Very friendly, hard working people!

christopher M. on

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There customer service was sorry I ordered truck in advance went to pick up was after 3 hrs before I got it then I had to still pay my movers while they waited on tha truck n I was behind on my time limit to move. Terrible experience would nvr recommend

William D. on

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I had no problem with the trailer. It worked very well. The amount of text and email communication needed was almost too much. I have entered my DL#, address, towing info, etc. when I made the reservation. Then, I had to do it all again to "check in". Then, the person I met with had to get my DL again on my phone and take a picture of my DL at pickup. A little too much. Seems like I could enter all needed upon making the reservation, maybe reply to a text yes or no a couple hours prior to the reservation to check in, and then show him my DL and truck when I get the equipment. Too much technology.

Maryanne B. on

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jory R. on

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Sameh Aly Abdelb M. on

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John D. on

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Manager/owner was a very nice guy. competent. Hooked me up and explained what he was doing. I'd rent here again. i'd never pulled a trailer before so before I left for Tuscaloosa, I first went to your location at 9929 Harry Hines in Dallas to make sure I understood how to hook it up. My electric hook up had been vandalized and James, at this location fixed it (with a part you had). James is outstanding and he went the extra mile on this. I really appreciated him.

Lynn C. on

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sherita N. on

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Jacquelyn E. on

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Shakeelah J. on

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Ryan T. on

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Help needed when loading a Trailor. I showed 3 people how to accurately hook up the trailor and none of us received lifting help when placing it on the trailor hitch. This will cause a major back injury!

Scott C. on

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Greg M. on

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John N. on

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Super nice people.

Jerry J. on

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brian A. on

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Friendly and honest staff. I highly recommend this location.

ROSHAN P. on

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SAMUEL A. on

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Customer service did not reply back to me after my request for a issues i had with a dollie rental.

Nora T. on

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Hannah S. on

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Do not overbook and make sure someone is there at all times who is knowledgeable about the Uhaul and not just a worker at the convenience store.

Kendall J. on

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Ariel C. on

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STUART M. on

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This rental was the best, easiest, and most problem-free item we have ever used. 5 stars! The C Mart staff is great.

James L. on

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Assist with trailer connections / hookup

Rebecca C. on

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Teresa L. on

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We made two request when we ordered: pick up a the more convenient location and pick up as early as possible...instead we had a noon pickup at a location 25 minutes away. You should try harder to service your customers.

Joseph M. on

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Johnny F. on

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I was NOT told to use the chain around the axle of my vehicle while in transport. Soooo, not only was my family in danger but so was everyone on various highways from Alabama to Michigan. Thank GOD we made it safe and sound..

Byron L. on

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WILLIE W. on

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I was meet with a smile and my rental was ready. They hooked me up and we were on our way.??????

Philip K. on

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Lora F. on

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Windle W. on

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Nicholas H. on

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Thomas C. on

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BRENDA J. on

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The only problemm was leak in roof and it was pouring down rain.

Jerry V. on

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Gary V. on

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Original pick up location did not have truck. Luckily nearby location had it.

Stan J. on

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Agent did not know Uhaul system to generate contract, etc. I filled out forms online, had to repeat - TWICE - at station.

David M. on

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kenneth R. on

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??????

Samuel M. on

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