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James D
Customer Reviews for CWSS Brooks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What I was told and what I was charged were two different things.
Tom TGreat truck, only thing is these trucks should be full when picking them up. It's to hard to put right amount of gas back in them. We left our truck with more gas than when we got it. If they are full at pick up they should be returned full.
BLAIR CIt’s very nice uhaul truck and friendly customers Thank you
Mehri YJust checking its lights only worked 1 of the trailer.
Fernando RAwesome service she was great at pick up!
Hillary RMake sure that truck is working and I don’t anyone experience what I have went through with your truck services
Sidonia AGreat 👍 👌 people to deal with!!
David SExcellent and seamless drop off process. Took only minutes
Barry CSuper friendly and helpful. Extremely easy and fast
James MNot meaning offense to the Brooks office, I would NEVER recommend UHaul to ANYONE. I'm sure the Brooks people are completely competent, Langley and the BC Lower Mainland are USELESS.
Melanie BMake sure unit is clean to highest standard- do not rely on previous customer's idea of cleanliness
Kevin HThe personnel was very lovely and had great customer service. She waved the additional fees that it was going to cost me which was really nice of her since I was going to pay the additional fees even though I didn't feel it was very fair.
Sabrina SVery intelligent and friendly customer service. Made things easy.
Todd MKeep up the great work!
Cody ANo refund allowed
Debbie BClear signage on where best to park would be helpful.
Erika WStaff was super friendly
Matthew SWe booked a trailer to pick up in Saskatoon, we shouldn't have received a call the day prior telling us there was no trailer in Saskatoon. You knew there were no trailers in Saskatoon when we booked it and you know what is available in Alberta. You knew we were from Alberta. You need to give people more than a couple of hours to make other arrangements. You know where all your trailers are and when they're coming back, you need to let customers know where things are available. It all worked out for us but not without some stress of how we could make it all work.
Philip VI am not sure where to put this but I booked my truck to be delivered in brooks with the 24 share thing. When I look at the app is says red cliff - I was quite upset because I called and confirmed with the person that BRooks was the drop off location. After speaking with multiple rude customer service people they tell me that I am not allowed to drop the truck there and I would be charged. Super rude on the phone and I was quite upset because I confirmed with someone over the ohone.
Hangsel SBest lady to deal with. I would highly recommend this young lady. Wonderful person to deal with. She got a hug from me. I would rent from her anytime in the future . Make sure she knows how satisfied I was.
Maureen RReserved trailer at Redcliff. Was not there when promised. Had to drive to Brooks to pick up trailer. 2 hour round-trip the day before drive to Vancouver, BC.
debra pEverything is good
Regin CVery expensive
Andenarian TI was 45 mins late because i drove through a snowstorm and stopped to wash the trailer before return and they charged me a full second day rental Not cool!
Dean RThe truck itself was fairly dirty on the outside with road salt residue however I recall her mentioning it was dropped off the night before so I was not upset about it. the interior was fairly well cleaned and in good condition.
Adam MHussad in Brooks was rude to my daughter pulling her out of rental vehicle to readjust the cost. Booked a return of vehicle at 12 noon for both Bassano and Brooks. Confusing Pleased with Bassano though the owner operator helped straighten out this giant mess. Crystal at Brooks was apologetic and kind. Hussad was not only unprofessional but made Crystal feel incompetent. Inexcusable behaviour
Pam HIce removal in the storage yard. Makes it extremely dangerous loading/unloading trailers etc.. Even just walking to and from the office.
Brian PThe best experience I ever had the staff were amazing, friendly and very helpful. I will recommend this U-Haul place to go to to all my friends. They are one of the best.
Shirley BLock Warmers on locks for cold weather
Marcus SU Haul was hacked and allowed my personal information to be stolen. There is no poorer customer service than this.
Lanie NThese guys are the best uhaul I’ve been to. Friendly and seem to enjoy what they do. Store also has way more moving supplies then most
bobby hVery good
TEKLEBRHAN AThe lady in the reception is very commendable. Very kind and very considerate. I returned the unit 10 minutes late to closing but she waited until I arrived.
NORLITO GVery friendly and helpful
Michael tThe yard isn't the easiest place to get into and maneuver around, you either have to back the trailer up several hundred feet or hand bomb it into place. The lady that rented the trailer to me was awesome. I'd definitely use them again.
John I5 star service.
weifng jEnsure the truck is put out on time for truck share, and that there is someone accessible to call when things do not go as planned. People plan moving days far in advance and often cannot adjust plans easily.
Taylor PA big shout out to the very friendly and helpful staff at the Brooks location. They made renting a truck so easy. Thanks again
Randy fStaff is always pleasant, courteous, and ready to help.
Doug WVery kind, friendly and helpful.
Sandra HThe employee working was very knowledgeable and friendly.
Dodie MKeep doing like that but i see the only problem in brooks there isno small car so for next i hope you to improved.
Kesete SAmazing customer service. Super friendly and helpful. Thank you!
Douglas CMake sure the proper equipment was there. Got there and they didn't have the proper dolly.
Richard B